Setting Up Plivo Notifications in TicketGo
Integrating Plivo into TicketGo involves configuring the system to send SMS alerts based on ticket events. Users must input their Plivo API credentials in TicketGo and define specific triggers for SMS notifications. Once set up, TicketGo will automatically send alerts to agents, customers, and admins based on the configured events. This ensures that no important updates are missed, and the communication remains clear and effective.
Optimizing Plivo Notifications for Efficiency
For maximum effectiveness, businesses should tailor their notification settings based on user roles and ticket priorities. For example, setting separate notification groups for agents, admins, and customers ensures each party only receives the most relevant updates. Customizing which events trigger notifications—such as prioritizing urgent tickets—can further improve workflow and reduce unnecessary distractions.
Screenshots from our system
To explore the functionality and usage of these Add-Ons, refer to the accompanying screenshots for step-by-step instructions on how to maximize their features.
Discover More Add-Ons
Unlock even more functionality with additional add-ons, providing enhanced networking and customization options for your TicketGo Add-Ons experience.
WhatsApp API
The WhatsApp API Integration in TicketGo brings seamless communication to businesses by enabling them to interact with customers through WhatsApp. This integration allows businesses to send instant notifications, ticket updates, and personalized messages directly to users, enhancing both the speed and reliability of customer interactions. By leveraging the WhatsApp API, businesses can streamline their ticketing processes and provide timely, efficient communication to their customers.
View More
Customer Login
The TicketGo customer login module provides users with a seamless and secure way to access their accounts. With just an email and password, customers can log in and manage their support tickets effortlessly.
View More
Send & Close
The Send and Close module in TicketGo allows you to close a ticket automatically when you send a reply. This means that as soon as your response is sent, the ticket status changes to "Closed" without needing any extra steps.
View More
Telegram
The Telegram integration with TicketGo provides a powerful and efficient way to stay connected with your support system. By linking Telegram to TicketGo, businesses can receive real-time notifications for critical events, ensuring quick responses and better service management. Whether it's task assignments, ticket updates, or invoice modifications, this integration keeps you informed instantly. The setup process is straightforward, allowing administrators to configure their Telegram credentials effortlessly and start benefiting from immediate notifications.
View MoreComments
You must be logged in to post a comment.
There are no comment yet.
Contact Us for Support :
-
You will get immediate support from our support desk. Please visit here https://support.workdo.io/
Item support includes:
- Answer pre-sale questions or query
- Answering technical questions about item's features
- Assistance with reported bugs and issues
- Help with included 3rd party assets
- Free Installation services in some cases
However, item support does not include:
- Customization services
Check Documents & Tutorials
Reviews
There are no reviews yet