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API – TicketGo Add-On

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Pre-Required : TicketGo
Free 6 Months of Support
Free Lifetime Updates
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Last Update:
25 June 2025
Published:
28 May 2025

$29

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The API Add-On of TicketGo allows system-to-system communication through a defined set of API endpoints. With this Add-On, you can perform login and logout actions, fetch the required fields for creating a ticket, store ticket data, search for existing tickets using specific values, and reply to tickets in real time.

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Login and Logout Flow

The process begins with login, where either an admin or an agent can use the login API to receive a token. This token is used to access all authentication APIs. Without it, no data can be viewed or submitted. The logout API is used to end the session and remove the token. This flow ensures that each request is tracked and controlled through proper login and logout management.

API – TicketGo Add-On

API – TicketGo Add-On

Create Ticket and Store View

The ticket request data API helps fetch all available custom fields that are used while creating a ticket. This makes it easy to prepare the required data structure before submission. Once the data is ready, the ticket store API can be used to submit the ticket. If pusher settings are enabled, the ticket and any conversations will appear in real time. Without a pusher, the admin needs to refresh the page manually to view new ticket entries. This setup gives flexibility to choose between live updates or manual tracking based on system preferences.

Ticket Search and Reply

To find a specific ticket, the search API can be used by entering the ticket number and the associated email address. This returns the full ticket data if the values match. For ongoing conversations, the ticket reply API allows admins and assigned agents to reply directly, with responses appearing live if they are logged in. The ticket auth reply API ensures that only authenticated users with valid login sessions can access and respond to ticket chats. Without a login, access to the reply feature is not permitted.

API – TicketGo Add-On

From our system

Screenshots from our system

To explore the functionality and usage of these Add-Ons, refer to the accompanying screenshots for step-by-step instructions on how to maximize their features.

Additionals

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Unlock even more functionality with additional add-ons, providing enhanced networking and customization options for your TicketGo Add-Ons experience.

RocketChat

The Rocket.Chat integration in TicketGo provides real-time notifications for key ticketing events, ensuring your team stays informed and responsive. With this integration, TicketGo users can receive immediate updates within RocketChat channels about important ticket activities. This keeps all relevant stakeholders informed without having to leave the chat platform, making it easier to handle customer support and streamline communication.

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Reports

Transform your platform into a powerful analytics platform that tracks tickets, agents, customers, and satisfaction levels.

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Zapier

Zapier is a workflow automation platform that connects TicketGo with thousands of popular applications such as Slack, Trello, Google Sheets, HubSpot, and more. With just a few clicks, you can automate workflows, eliminate repetitive tasks, and enhance overall efficiency in your support operations.

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Ticket Kanban

The Ticket Kanban add-on helps support teams work faster and more efficiently. By giving a clear view of ticket priorities and allowing quick updates, it ensures that urgent issues are handled first.

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