Login and Logout Flow
The process begins with login, where either an admin or an agent can use the login API to receive a token. This token is used to access all authentication APIs. Without it, no data can be viewed or submitted. The logout API is used to end the session and remove the token. This flow ensures that each request is tracked and controlled through proper login and logout management.
Create Ticket and Store View
The ticket request data API helps fetch all available custom fields that are used while creating a ticket. This makes it easy to prepare the required data structure before submission. Once the data is ready, the ticket store API can be used to submit the ticket. If pusher settings are enabled, the ticket and any conversations will appear in real time. Without a pusher, the admin needs to refresh the page manually to view new ticket entries. This setup gives flexibility to choose between live updates or manual tracking based on system preferences.
Ticket Search and Reply
To find a specific ticket, the search API can be used by entering the ticket number and the associated email address. This returns the full ticket data if the values match. For ongoing conversations, the ticket reply API allows admins and assigned agents to reply directly, with responses appearing live if they are logged in. The ticket auth reply API ensures that only authenticated users with valid login sessions can access and respond to ticket chats. Without a login, access to the reply feature is not permitted.
Screenshots from our system
To explore the functionality and usage of these Add-Ons, refer to the accompanying screenshots for step-by-step instructions on how to maximize their features.
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Unlock even more functionality with additional add-ons, providing enhanced networking and customization options for your TicketGo Add-Ons experience.
Make
Make transforms TicketGo into a dynamic, automated support system, eliminating repetitive tasks and streamlining workflows. Whether it’s user creation, ticket creation, user updates, user deletes, or ticket deletes, Make connects TicketGo to your favorite apps, reducing manual work and increasing efficiency. No coding is required just seamless automation that keeps your team focused on what truly matters: delivering exceptional support.
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Chat Pin
The ChatPin module in TicketGo provides a straightforward way to prioritize and highlight important conversations within the system. By enabling this feature, users can pin specific conversations to the top of the list, ensuring that high-priority tickets or urgent discussions are always visible and easily accessible. This helps teams stay organized and focused on the most important conversations, preventing them from being overlooked among others. The ChatPin module is a simple yet effective tool for managing workflows and ensuring that critical issues are addressed in a timely manner.
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Sinch SMS
The Sinch SMS Module in TicketGo ensures that you stay updated with real-time notifications for important events. Whether it’s a new user registration, a customer inquiry, or a ticket resolution, this module keeps you informed through instant SMS alerts. By integrating Sinch with TicketGo, businesses can manage their communication efficiently, ensuring that no critical update goes unnoticed.
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Contact Us for Support :
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You will get immediate support from our support desk. Please visit here https://support.workdo.io/
Item support includes:
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The experience is smooth from start to finish and requires minimal technical knowledge
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