User Manual – eCommerceGo SaaS

1. INTRODUCTION

Welcome to eCommerceGo SaaS, your all-in-one solution for managing and boosting your online store. Whether you’re a
small startup or an established brand, our platform simplifies your e-commerce journey. With a range of modules and
features, we’re here to make your online business smoother and more successful.

E-commerce management can be challenging, but with eCommerceGo SaaS, it’s a breeze. We offer tools to handle
shipping, inventory, customer engagement, and more. Our goal is to seamlessly connect your backend and frontend,
providing you with an intuitive and efficient system.

From setting up shipping rates to creating engaging content, we’ve got you covered. Our user-friendly interface,
customizable themes, and secure payment options ensure a great experience for both you and your customers. Say
goodbye to the complexity and hello to effortless e-commerce management.

Join us as we explore how eCommerceGo SaaS can transform your online store. Get ready to enhance customer
experiences, improve operational efficiency, and take your e-commerce venture to new heights.

2. REGISTRATION PROCESS

The Registration Process in eCommerceGo SaaS enables administrators to create accounts and access the platform
seamlessly. This documentation outlines the step-by-step procedure for administrators to register and gain entry
into the system.

2.1 Introduction to the Registration Process

The Registration Process is designed to allow administrators to create their accounts within the eCommerceGo SaaS
platform, granting them access to its functionalities and features.

2.2 Accessing the Login Page

Administrators navigate to the designated login page of the eCommerceGo SaaS platform.

2.3 Initiating Registration

Upon reaching the login page, administrators find the option to “Register” alongside the login form.

2.4 Providing Credentials

To begin the registration, administrators are prompted to input the necessary credentials, including email addresses,
passwords, and any required information.

2.5 Successful Registration

Once the verification process is completed, the registration is successfully processed.

Administrators now have their account credentials, allowing them to log in to the platform.

2.6 Exploring Platform Features

With the registered account, administrators can explore and access the diverse features and functionalities offered
by eCommerceGo SaaS.

2.7 Seamless Access

Subsequent logins can be initiated using the registered email and password on the login page.

By following these steps, administrators can seamlessly register themselves on the eCommerceGo SaaS platform, gaining
access to a wealth of features and functionalities to streamline their e-commerce operations.

3. SUPER ADMIN LOGIN PROCESS

The Super Admin login process in eCommerceGo SaaS provides access to the platform’s high-level administrative
controls. Follow these steps to log in:

3.1 Access the Login Page

Open your web browser and navigate to the eCommerceGo SaaS login page.

3.2 Enter Credentials

Provide the Super Admin’s registered email address and password.

3.3 Login

Click the “Login” button to authenticate.

3.4 Dashboard Access

After successful authentication, access the Super Admin dashboard.

3.5 Manage Admin Functions

Use the dashboard to manage users, modules, settings, and more.

By following these steps, you can log in as the Super Admin and manage the eCommerceGo SaaS platform’s essential
aspects.

4. SUPER ADMIN ACCESS AND CAPABILITIES

Accessing the Super Admin privileges in eCommerceGo SaaS involves the following steps:

4.1 Dashboard Overview

Upon logging in as the Super Admin, you’ll land on the dashboard. Here, you’ll have a comprehensive overview of
essential data:

• The total number of stores managed.
• Total orders processed.
• Total active plans across stores.
• A graphical representation of monthly order trends.

Moreover, you can conveniently switch languages and explore premium add-on themes.

4.2 Store Management

Navigate to the “Store Module” to access a holistic view of both admin and client stores. You can:

• Review and edit store details.
• Create new stores as needed.
• Implement modifications to existing stores.

4.3 Plan Coupon Management

Within the “Plan Coupon Module,” manage client coupons seamlessly. You can:

• View and edit client coupons.
• Create new coupons to enhance promotions.

4.4 Plan Management

In the “Plan Module,” administer and create plans according to your preferences. Additionally, you can:

• Review and modify client plans as required.

4.5 Plan Request Handling

Within the “Plan Request Module,” manage client plan requests efficiently. You can:

• Accept or reject plan requests based on your assessment.

4.6 Landing Page Customization

Utilize the “Landing Page Module” to fine-tune various pages on the website. This includes

• Editing text, logo, favicon, and more for pages like top bar, custom, home, features, discover, screenshots,
  pricing plan, FAQs, testimonials, and join us.

4.7 Settings Customization

This module empowers super admins with the ability to fine-tune various settings that play a crucial role in
optimizing user experiences and platform functionality. This includes

4.7.1 Email Settings

Within this section, super administrators can effortlessly configure key parameters related to email communication.
These include:

• Mail Driver
• Mail Host
• Mail Port
• Mail Username
• Mail Password
• Mail Encryption
• Mail From
• Mail From Name

4.7.2 Payment Settings

This section allows administrators to adapt payment preferences with ease. Key modifications include the ability to
alter Publishable Key, Secret Key, and Description. These adjustments facilitate seamless payment transactions
within the platform.

4.7.3 Brand Settings

Brand aesthetics can be tailored to reflect the identity of your business. In this segment, administrators can make
changes such as:

• Adjusting light and dark logo settings.
• Administrators can enable or disable the Signup and Landing Page features as needed.
• Modifying the favicon to align with personalized branding.

4.7.4 Signup and Landing Page Settings

Administrators can enable or disable the Signup and Landing Page features as needed.

4.7.5 Storage Settings

Think of this as your treasure chest for managing file and image sizes:

• Navigate to the Storage Settings section.
• Choose the image sizes users can upload, such as PNG, JPG, and more.

This ensures that your platform accommodates various media needs without sacrificing performance.

4.7.6 Cookie Settings

Enhance user privacy and experience with personalized cookie management:

• Access Cookie Settings to give users control over their data.
• Enable or disable cookie settings according to your platform’s policy.
• Customize cookie descriptions, titles, and even contact details.
• Toggle the Strictly Cookie Settings option based on user preferences.
• Modify titles, descriptions, and other parameters as needed.

4.7.7 ChatGPT Key Settings

Empower your conversations with AI using ChatGPT:

• In ChatGPT Key Settings, update your ChatGPT key effortlessly.
• Stay ahead in communication by adapting to evolving needs.

4.7.8 reCAPTCHA Settings

Keep unwanted bots away and ensure security:

• Modify the Google reCAPTCHA key and secret key in the reCAPTCHA Settings.
• Strengthen your platform’s security shield with ease.

4.7.9 Cache Settings

Optimize performance with cache settings:

• Adjust cache settings to strike a balance between performance and user experience.
• Enhance loading speed and overall functionality.

4.7.10 Country, State, and Regions Settings

Refine geographical information:

• Access the Country, State, and Regions Settings.
• Customize, edit, delete, or update geographical data as per your requirements.
• Ensure accurate location-based services and experiences.

4.8 Premium Add-On Themes

• Navigate to “Add-On Themes” to incorporate premium paid themes, enhancing the visual appeal of the platform.

4.9 Add-On Apps Integration

• Within the “Add-On Apps Module,” integrate premium mobile apps, enriching the user experience further.

By following these steps, you can effectively harness the Super Admin privileges within eCommerceGo SaaS, effectively
managing stores, plans, customization, and more to optimize the platform’s functionalities.

5. ADMIN LOGIN PROCESS

The admin login process in eCommerceGo SaaS allows authorized personnel to access and manage specific functionalities
within the platform. Here’s a step-by-step explanation of how to log in as an admin:

5.1 Access the Login Page

Open your web browser and navigate to the eCommerceGo SaaS login page.

5.2 Enter Credentials

Provide your registered email address and password associated with your admin account.

5.3 Login

Click the “Login” button to initiate the authentication process.

5.4 Dashboard Access

Once your credentials are verified, you’ll be directed to the admin dashboard.

5.5 Creating New Stores

Administrators can establish new stores by clicking the “Create New Store” button located on the right-hand side of
the dashboard.

5.6 Selecting New Themes

The “Select New Themes” button enables administrators to choose and implement new themes to enhance the store’s
visual appearance.

5.7 Language Preferences

The “EN” button facilitates the selection of preferred languages and enables administrators to enable or disable them
as needed.

5.8 Admin Functions

Use the dashboard to access and manage functionalities assigned to your admin role. This may include product
management, order processing, customer interactions, and more.

By following these steps, you can log in as an admin and efficiently manage specific tasks and responsibilities
within the eCommerceGo SaaS platform.

6. DASHBOARD

Welcome to the Dashboard module of eCommerceGo SaaS! The Dashboard serves as your central hub, providing a
comprehensive overview of your online store’s performance, orders, products, and more. This detailed documentation
will guide you through each section and feature of the Dashboard, ensuring you make the most out of this powerful
tool.

6.1 Introduction to the Dashboard Module

The Dashboard module is the heart of your eCommerceGo SaaS experience. It offers a bird’s-eye view of your online
store’s performance and provides you with the insights you need to make informed decisions. From tracking sales to
analyzing user behavior, the Dashboard empowers you to manage your business effectively.

6.2 Accessing the Dashboard

To access the Dashboard, follow these steps:

• Log in to your eCommerceGo SaaS admin panel using your credentials.
• Once logged in, navigate to the “Dashboard” section using the navigation menu.

6.3 Key Metrics Overview

On the Dashboard, you’ll find key metrics displayed prominently. These metrics include total products, sales, orders,
and more. Each metric gives you a quick overview of your store’s health and performance. Keep an eye on these
metrics to stay informed about your store’s progress.

6.4 Latest Orders and Order Graph

The “Latest Orders” section provides a list of your most recent orders. You can quickly view order details, billing
information, and payment status. Additionally, the order graph visually represents your store’s order trends over
the past week, helping you identify patterns and plan accordingly.

6.5 Theme Information

In this section, you’ll find valuable information about your store’s current theme. This includes essential details
and direct links to manage and modify your theme’s settings. Accessing this information here ensures quick and easy
access to theme-related options, allowing you to maintain a consistent and visually appealing storefront
effortlessly.

6.6 Quick Add Feature

The Quick Add feature is designed to enhance your productivity and streamline your store management process. With
Quick Add, you can efficiently introduce new elements to your store without navigating to specific modules. This
feature saves you valuable time by allowing you to swiftly add new products, set up tax details, create main
categories, and implement coupons directly from this section. By eliminating unnecessary steps, the Quick Add
feature ensures a seamless and hassle-free workflow, enabling you to focus on growing your business and delivering
an exceptional shopping experience to your customers.

6.7 Store Analytics and Insights

The Dashboard provides you with detailed store analytics, offering insights into user behavior. You can gather data
on traffic sources, device usage, popular URLs, and more. This information helps you understand your audience and
tailor your strategies to meet their preferences.

In conclusion, the Dashboard module is the command center of your eCommerce SaaS experience. It empowers you with
critical insights, metrics, and tools to effectively manage your online store. By utilizing the Dashboard’s
features, you can make informed decisions and drive your e-commerce venture toward success.

7. ADD-ON THEMES

Welcome to the Themes Add-on module of eCommerceGo SaaS! The Themes Add-on offers you the ability to completely
transform the appearance of your online store with just a few clicks. This detailed documentation will walk you
through the process of selecting, customizing, and implementing themes that resonate with your brand and vision.

7.1 Introduction to the Add-on Themes Module

The Themes Add-on module brings a fresh and exciting dimension to your eCommerceGo SaaS experience. It empowers you
to revamp the visual identity of your online store without the need for complex coding or design skills. A
well-chosen theme can significantly impact customer engagement and provide a unique shopping experience.

7.2 Accessing and Selecting Themes

To access and select themes using the Themes Add-on, follow these steps:

• Log in to your eCommerceGo SaaS admin panel.
• Navigate to the “Add-on Themes” section from the main menu.
• Browse the available themes and choose the one that resonates with your brand identity.

7.3 Ensuring Responsive Design

Responsive design is crucial for providing a seamless shopping experience across various devices, from desktops to
mobile phones. When selecting a theme, ensure that it’s responsive by design to guarantee that your store looks and
functions well on all screens.

In conclusion, the Add-on Theme module of eCommerceGo SaaS empowers you to visually define your brand and create an
immersive shopping environment. By following the steps outlined in this documentation, you can effortlessly
transform your online store’s appearance and provide customers with an engaging and memorable experience.

8. ADD-ON APPS

Welcome to the Apps Add-On module of eCommerceGo SaaS! This module extends the capabilities of your online store by
providing a selection of add-on apps that enhance various aspects of your e-commerce operations. This comprehensive
documentation will guide you through the process of exploring, selecting, and integrating these add-on apps into
your store.

8.1 Introduction to the Add-On Apps Module

The Add-On Apps module is a gateway to expanding your online store’s capabilities beyond the core functionalities.
These apps are designed to address specific needs, from enhancing customer engagement to optimizing inventory
management. By exploring and integrating add-on apps, you can tailor your store to meet your unique business
requirements.

8.2 Accessing the Add-On Apps Section

To access the Add-On Apps section, follow these steps:

• Log in to your eCommerceGo SaaS admin panel.
• Navigate to the “Add-On Apps” section from the main menu.

8.3 Exploring Available Add-On Apps

When you enter the Add-On Apps section, you’ll find a variety of apps grouped into categories. These categories cover
a wide range of functionalities, including marketing, analytics, inventory management, and more. Take your time to
explore the available apps, read their descriptions, and identify those that align with your business goals.

8.4 Managing Installed Add-On Apps

Once you’ve integrated add-on apps, you can manage them effectively:

View Installed Apps: Navigate to the “Installed Apps” section to see the list of integrated apps.

Update Apps: Check for updates and improvements for installed apps to ensure they’re up to date.

Remove Apps: If an app is no longer needed, you can easily remove it from your store.

In conclusion, the Add-On Apps module empowers you to tailor your online store’s capabilities to your specific
needs.

By following the steps outlined in this documentation, you can explore, integrate, and manage add-on apps that
enhance various aspects of your e-commerce operations.

9. ROLES AND PERMISSIONS

In eCommerceGo SaaS, the Roles and Permissions feature empowers administrators to precisely control user access and actions within the platform. This capability enhances security and ensures that users only have access to the functionalities relevant to their roles. Here’s how to effectively manage roles and permissions:

9.1 Introduction of Roles and Permissions

• Navigate to the “Staff” module in the admin panel.
• Click on “Roles” to access the Roles and Permissions management page.
• On this page, you can view existing roles, create new ones, and customize permissions for each role.

9.2 Assigning Roles

• Create a new role by selecting “Create Role.”
• Assign a name and description to the role, defining its purpose.
• Assign relevant permissions to the role from the available options.

9.3 Editing Permissions

• Click on an existing role to edit its permissions.
• Customize permissions by checking or unchecking the boxes based on the functionalities you want to grant or restrict.

Managing Permissions

• Access the list of permissions to tailor access for each role.
• Edit the list of permissions as needed to align with your business requirements.
• Update and save changes to reflect the modified permissions for each role.

Users

The Users section within the Staff Module empowers administrators to manage and grant access to additional users for your eCommerceGo SaaS product. This functionality streamlines teamwork and allows for efficient collaboration. Follow these steps to add new users to your product:

Step 1: Access Users Section

Log in to your eCommerceGo SaaS admin panel and navigate to the Staff Module. Click on the “Users” section.

Step 2: Add New User

In the Users section, locate the “+” button to initiate the process of adding a new user.

Step 3: Enter User Details

Enter the required details for the new user, including their “Name,” “Email Address,” and a secure “Password.”

Step 4: Assign Roles and Permissions

Assign appropriate roles and permissions to the new user from the available options. These roles define the user’s access to different functionalities within the product.

Step 5: Save and Confirm

After entering the necessary information and assigning roles, click the “Save” button to create a new user account.

By adding new users to your product, you can facilitate efficient teamwork, delegate responsibilities, and ensure streamlined collaboration among your staff members.

By utilizing the Roles and Permissions feature, you can ensure a well-structured and secure environment within eCommerceGo SaaS. Grant access only to the functionalities that users require for their designated roles, enhancing efficiency and data integrity across the platform.

10. STORE SETTING

Welcome to the Store Setting module of eCommerceGo SaaS! This module allows you to fine-tune and customize various
aspects of your online store, ensuring it aligns perfectly with your brand’s identity and customer experience. This
comprehensive documentation will guide you through each setting, helping you make the most of this powerful tool.

10.1 Introduction to the Store Setting Module

The Store Setting module empowers you to take complete control over the look, feel, and functionality of your online
store. Whether you’re aiming for a specific visual identity or enhancing user experience, this module is your go-to
destination for customization.

10.2 Accessing Store Settings

To access the Store Setting module, follow these steps:

• Log in to your eCommerceGo SaaS admin panel.
• From the main menu, navigate to the “Store Setting” section.

10.3 Theme Setting

The Theme Setting section allows you to define your store’s appearance.

Theme Selection: Choose your preferred theme from the available options.

Theme Name: Write the theme name according to your choice.

Logo and Favicon: Upload your brand’s logo and favicon for consistent branding.

Google Analytics and Facebook Pixel: Integrate tracking codes for performance analysis.

Meta Keywords and Descriptions: Enhance SEO by providing search engines with relevant information.

10.4 Home Page Content

Customizing your home page’s content helps engage visitors effectively.

Sections Organization: Arrange sections like banners, categories, testimonials, and more.

Adding Content: Populate each section with appropriate content and imagery.

Social Media Links: Provide links to your social media profiles for enhanced connectivity.

10.5 Order Complete Screen

Create a memorable post-purchase experience for your customers.

Personalized Messaging: Craft titles and descriptions that express gratitude and provide
information.

10.6 SEO Enhancements

Enhance your store’s online visibility and discoverability.

Meta Keywords and Descriptions: Add relevant keywords and descriptions to improve search engine
rankings.

Improved Ranking: Increase the likelihood of your store appearing in search results.

In conclusion, the Store Setting module offers a wealth of customization options to shape your store’s identity and
user experience. By following the steps detailed in this documentation, you can ensure that your online store is not
only visually appealing but also optimized for search engines and designed to provide a seamless shopping journey.

11. PRODUCTS

The Products module within eCommerceGo SaaS plays a pivotal role in managing your store’s inventory and offerings.
This documentation will provide you with a comprehensive understanding of the features, functionalities, and best
practices associated with the Products module.

11.1 Introduction to the Products Module

The Products module serves as the core of your online store, allowing you to showcase and manage the products you
offer to customers. From new additions to existing inventory, this module empowers you to maintain accurate and
engaging product listings.

11.2 Accessing the Products Dashboard

To access the Products dashboard:

Log in to your eCommerceGo SaaS admin panel.

Navigate to the “Products” section from the main menu.

11.3 Adding New Products

Adding new products is straightforward:

• Click “Add New Product.”
• Input product details such as name, description, and pricing.
• Upload high-quality images and select relevant categories.
• Specify product attributes and options if applicable.

11.4 Managing Existing Products

To manage existing products:

• Locate the product you wish to manage.
• Edit or delete the product using the provided options.

11.5 Product Categories and Taxonomy

To create categories:

• Navigate to “Product Categories” within the Products section.
• Add and organize categories for easy navigation.
• You will get the option of sub-categories depending on the sub-categories available in the theme

11.6 Product Variants and Options

For product variants:

• Navigate to the product module
• Go to the add variants or “+” button.
• Here you can easily add the variants of your choice.

11.7 Product Discounts and Coupons

To apply discounts and coupons:

• Edit a product and navigate to the “Discounts” section.
• Apply percentage or fixed discounts and generate the coupon code manually or automatically

11.8 Product Images and Media

For product images:

• Upload high-resolution images in the “Images” section.
• Optimize images for faster loading and better visuals.

11.9 Product Reviews and Ratings

Only admins can give the reviews over here.

To manage reviews:

• Enable customer reviews and ratings in the “Reviews” section.
• Monitor and respond to customer feedback.

In conclusion, the Products module empowers you to curate, manage, and optimize your store’s offerings. By following
the steps outlined in this documentation, you can create an engaging and customer-centric product catalog that
drives sales and enhances customer satisfaction.

12. SHIPPING

The Shipping module within eCommerceGo SaaS is a crucial component of your online store, allowing you to efficiently
manage the delivery process for your products. This comprehensive documentation will guide you through the features,
configurations, and best practices associated with the Shipping module.

12.1 Introduction to the Shipping Module

The Shipping module is an integral part of your online store, ensuring that your products reach customers in a timely
and efficient manner. It enables you to define shipping zones, methods, and rates to provide accurate and
transparent shipping options to your customers.

12.2 Accessing the Shipping Settings

To access the Shipping settings:

• Log in to your eCommerceGo SaaS admin panel.
• Navigate to the “Shipping” section from the main menu.

12.3 Setting Up Shipping Zones

Setting up shipping zones helps you define the regions you will deliver to:

• Navigate to “Shipping Zones” within the Shipping settings.
• Create zones based on geographic areas.

12.4 Shipping Rate Configuration

Configure shipping rates based on various factors:

• Choose a shipping method, such as flat rate or weight-based.
• Set up rates for each method and zone combination.

12.5 Free Shipping and Local Pickup

To offer free shipping or local pickup options:

• Configure the “Free Shipping” option and set criteria.
• Enable the “Local Pickup” and set the rate for particular locations.
• Enable the “Flat Rate” to give a fixed amount.

12.6 Managing Shipping Methods

Explore and manage different shipping methods:

• Navigate to “Shipping Methods” within the Shipping settings.
• Enable, disable, or customize available methods.

12.7 Handling Product Shipping

Assign shipping classes to specific products:

• Edit a product and navigate to the “Shipping” section.
• Select the applicable shipping class for the product.

In conclusion, the Shipping module empowers you to provide reliable and flexible shipping options to your customers.
By following the steps outlined in this documentation, you can optimize your shipping processes, enhance customer
satisfaction, and ensure seamless delivery experiences.

13. ORDERS

The Order module within eCommerceGo SaaS is a central hub for managing customer orders and streamlining the order
fulfillment process. This comprehensive documentation will guide you through the features, functionalities, and best
practices associated with the Order module.

13.1 Introduction to the Order Module

The Order module is a critical component of your online store’s backend, allowing you to manage customer orders,
ensure accurate order fulfillment, and maintain customer satisfaction.

13.2 Accessing the Order Dashboard

To access the Order dashboard:

• Log in to your eCommerceGo SaaS admin panel.
• Navigate to the “Orders” section from the main menu.

13.3 Viewing Order Summary

The order summary page provides an overview of recent orders:

• Access the order summary page from the Orders section.
• Review order numbers, dates, and customer names.

13.4 Managing Order Details

To manage order details:

• Click on an order to access its details.
• Review the list of ordered products, quantities, and prices.

13.5 Managing Billing and Shipping Information

To manage billing and shipping information:

• Access an order’s details page.
• View customer billing and shipping information.

13.6 Managing Order Status

To manage order status:

• Access an order’s details page.
• Update the order status based on the fulfillment process.

13.7 Printing Order Receipts and Invoices

To print order receipts and invoices:

• Access an order’s details page.
• Click the “Print Receipt” or “Print Invoice” button.

In conclusion, the Order module empowers you to manage the entire order lifecycle, from placement to fulfillment. By
following the steps outlined in this documentation, you can ensure efficient order processing, accurate customer
communication, and a seamless shopping experience for your customers.

15. CUSTOMERS

The Customers Module in eCommerceGo SaaS empowers you to manage customer interactions, profiles, and relationships
effectively. This comprehensive documentation will guide you through the features, functionalities, and best
practices associated with the Customer Module.

15.1 Introduction to the Customer Module

The Customer Module is a central component of your online store, allowing you to build and maintain strong
relationships with your customers. It facilitates effective customer management, personalized communication, and
seamless support.

15.2 Accessing the Customer List

To access the Customer list:

• Log in to your eCommerceGo SaaS admin panel.
• Navigate to the “Customers” section from the main menu.

Effortlessly manage customer interactions, profiles, and relationships with the Customers Module in eCommerceGo SaaS.
Enhance customer satisfaction, streamline communication, and nurture lasting connections to drive your online
business forward.

• 15. WOOCOMMERCE

The WooCommerce Module within eCommerceGo SaaS facilitates the integration and management of your store’s products
and inventory with the WooCommerce platform. This documentation provides a step-by-step guide to set up and use the
WooCommerce Module effectively.

15.1 Access WooCommerce Integration:

Log in to your eCommerceGo SaaS admin panel and navigate to “WooCommerce Integration.”

15.2 Retrieve WooCommerce Credentials:

Obtain the Store URL, Consumer Key, and Consumer Secret from your WooCommerce store.

15.3 Synchronization Process

15.3.1 Access WooCommerce Settings:

In “WooCommerce Integration,” go to “Settings” and select “WooCommerce Settings.”

15.3.2 Store Credentials:

Find your Store URL, Consumer Key, and Consumer Secret on the WooCommerce Settings page.

15.3.3 Initiate Synchronization:

Use the provided credentials to start the synchronization process within WooCommerce.

15.3.4 Enter WooCommerce Credentials:

Input the Store URL, Consumer Key, and Consumer Secret in the WooCommerce dashboard.

15.3.5 Authorize Synchronization:

Confirm credentials to authorize secure data exchange between the platforms.

15.4 Product Management

15.4.1 Import Products: Sync products from WooCommerce to eCommerceGo SaaS
effectively.

15.4.2 Product Categories: Organize products into categories for easy navigation.

15.5 Coupon Management in WooCommerce Module:

The Coupon Management feature in the WooCommerce Module of eCommerceGo SaaS enables easy creation, management, and
tracking of promotional coupons. Boost sales and loyalty by setting up discounts, usage restrictions, and validity
periods for your customers.

15.6 Customer Management in WooCommerce Module:

The Customer Management feature in the WooCommerce Module of eCommerceGo SaaS allows efficient management of customer
profiles, orders, and interactions. Access customer details, and order history, and engage in personalized
communication to enhance their shopping experience.

The WooCommerce Module in eCommerceGo SaaS simplifies the integration of your store with WooCommerce, enabling
efficient product and inventory management. Follow the outlined steps to establish a seamless connection, import
products, and manage inventory effectively, enhancing your e-commerce operations.

16. CUSTOMER SUPPORT TICKET

The Customer Support Ticket Module within eCommerceGo SaaS serves as a crucial tool for efficient customer issue
resolution and communication. This comprehensive documentation will provide you with a detailed understanding of the
features, functionalities, and best practices associated with the Customer Support Ticket Module.

16.1 Introduction to the Customer Support Ticket Module

The Customer Support Ticket Module is designed to facilitate seamless communication between customers and store
owners. It acts as a bridge for customers to report issues, seek assistance, and receive prompt responses while
enabling store owners to address concerns effectively and maintain high customer satisfaction.

16.2 Accessing the Customer Support Ticket Dashboard

To access the Customer Support Ticket dashboard:

• Log in to your eCommerceGo SaaS admin panel.
• Navigate to the “Support Ticket” section from the main menu.

16.3 Managing and Responding to Support Tickets

• View the list of submitted support tickets in the “Support Ticket” section.
• Click on a ticket to access its details and customer information.
• Review the issue description and attachments to understand the problem.
• Craft a comprehensive response to address the customer’s concern.
• Attach relevant files, images, or documents to provide more precise context.
• Send the response to the customer, initiating a dialogue.

16.4 Ticket Status and Follow-Up

• Update the ticket status based on progress.
• Mark tickets as “Open,” “In Progress,” or “Resolved” as appropriate.
• Regularly follow up with customers to provide updates or solutions.

16.5 Closing a Support Ticket

• Once the customer’s issue is resolved, mark the ticket as “Resolved.”
• Ensure the customer is satisfied with the resolution before closing the ticket.
• Closed tickets are retained for reference but are no longer active.

16.6 Enhancing Customer Experience

• Prioritize swift responses and resolutions to demonstrate commitment to customer satisfaction.
• Maintain a friendly and professional tone in all interactions.

16.7 Integrating Support Ticket Data

• Use support ticket data for analysis and improvement of customer support processes.
• Identify common issues to enhance product or service offerings.

The Customer Support Ticket Module in eCommerceGo SaaS empowers you to provide timely and effective customer support.
By utilizing the functionalities outlined in this documentation, you can resolve customer issues efficiently,
enhance customer satisfaction, and build stronger relationships with your customers.

16.8 How Customer Can Raise the Support Ticket?

We understand that sometimes you might need assistance or have queries while navigating our eCommerceGo SaaS
platform. Our Support Ticket system is here to make sure your concerns are addressed promptly. Let’s walk you
through the process of raising a support ticket step by step:

Step 1: Log In

Begin by logging in to your account on the eCommerceGo SaaS theme.

Step 2: Access “My Account”

Once logged in, locate the “My Account” option situated at the top right corner of the website or theme. Click on it.

Step 3: Navigate to Support Ticket

After clicking on “My Account,” you’ll be directed to the Account Settings page. Here, scroll down to find the
“Support Ticket” section.

Step 4: Add Ticket

Within the Support Ticket section, you’ll notice an “Add Ticket” option. Click on it to initiate the support ticket
creation process.

Step 5: Provide Ticket Details

Now, you’ll be prompted to provide essential details for your support ticket:

• Support Ticket Title: Give a concise title that summarizes your concern.
• Select Order Number: Choose the relevant order number related to your query.
• Attachment: If needed, you can attach files or documents to provide more context.
• Description: In this section, you can elaborate on your concern. Feel free to describe the
  issue in detail or even attach images if it helps in explaining.

Step 6: Create

After filling in the necessary details, review your support ticket information. Once you’re satisfied, hit the
“Create” button.

The dedicated support team will promptly review your ticket and work towards resolving your query. You can keep track
of the progress and updates through your account. The Support Ticket system ensures that your concerns are heard and
addressed promptly, enhancing your experience with eCommerceGo SaaS.

17. POS

The Point of Sale (POS) Module within eCommerceGo SaaS offers a seamless and efficient way to handle in-person
transactions and enhance the shopping experience for customers. This comprehensive documentation will guide you
through the features, functionalities, and best practices associated with the POS Module.

17.1 Introduction to the Point of Sale (POS) Module

The Point of Sale (POS) Module is designed to facilitate real-time sales transactions within a physical retail
setting. It enables store owners and staff to process orders, accept payments, and manage inventory directly from a
physical location.

17.2 Accessing the POS Interface

To access the Point of Sale interface:

• Log in to your eCommerceGo SaaS admin panel.
• Navigate to the “Point of Sale” section from the main menu.

17.3 Adding Products to the Cart

• In the POS interface, select products by searching for items.
• Add selected products to the cart for the current transaction.

17.4 Reviewing and Editing Cart Items

• View the list of items in the cart.
• Edit quantities, remove items, or adjust prices as needed.

17.5 Processing Transactions

• Review the cart contents and total amount.
• Select payment methods, such as cash.
• Process the payment and generate a receipt for the customer.

17.6 Managing Inventory in Real Time

• As items are sold, the inventory is automatically updated in the system.
• Prevent overselling and maintain accurate stock levels.

The Point of Sale (POS) Module in eCommerceGo SaaS revolutionizes in-person transactions, providing a convenient and
streamlined experience for both store owners and customers. By utilizing the functionalities outlined in this
documentation, you can effectively manage sales, inventory, and customer interactions, ultimately enhancing the
overall retail experience.

18. PAGES

The Pages Module within eCommerceGo SaaS empowers you to create and manage custom pages for your online store,
enhancing your brand’s online presence and providing valuable information to your customers. This comprehensive
documentation will guide you through the features, functionalities, and best practices associated with the Pages
Module.

18.1 Introduction to the Pages Module

The Pages Module is designed to offer flexibility in creating and customizing static pages for your online store.
These pages play a vital role in providing essential information, engaging content, and a cohesive brand experience
to your visitors and customers.

18.2 Accessing the Pages Interface

To access the Pages interface:

• Log in to your eCommerceGo SaaS admin panel.
• Navigate to the “Pages” section from the main menu.

18.3 Creating New Pages

• Click on “Create New Page” in the Pages interface.
• Provide a title, content, and any images or media for the page.

18.4 Enabling/Disabling Pages

• Choose to publish or unpublish pages as needed.
• Control page visibility to manage content availability.

18.5 Page SEO Optimization

• Optimize page content for search engines.
• Add meta titles, descriptions, and keywords for better visibility.

18.6 Integrating Media and Visual Content

• Embed images, videos, infographics, and other media to enhance page content.
• Ensure media is relevant and contributes to the overall message.

18.7 Enhancing User Experience

• Design pages with a user-centric approach.
• Use clear headings, bullet points, and concise content for easy readability.

18.8 Mobile Responsiveness

• Ensure that page content is displayed correctly on mobile devices.
• Test and optimize pages for a seamless mobile browsing experience.

18.9 Regular Content Updates

• Keep page content up to date with accurate information.
• Update content based on product launches, promotions, or seasonal changes.

The Pages Module in eCommerceGo SaaS empowers you to create engaging and informative static pages for your online
store. By utilizing the functionalities outlined in this documentation, you can effectively communicate with your
audience, showcase your brand’s values, and provide valuable resources, ultimately enhancing user engagement and
building a strong online presence.

19. BLOG

The Blog Module within eCommerceGo SaaS enables you to establish a dynamic platform for sharing valuable content with
your customers, enhancing engagement, and establishing your brand as an authoritative source. This comprehensive
documentation will guide you through the features, functionalities, and best practices associated with the Blog
Module.

19.1 Introduction to the Blog Module

The Blog Module serves as a versatile space for delivering informative and engaging content to your audience. By
leveraging this module, you can create and share articles, guides, updates, and insights that resonate with your
customers and foster a deeper connection.

19.2 Accessing the Blog Interface

To access the Blog interface:

• Log in to your eCommerceGo SaaS admin panel.
• Navigate to the “Blog” section from the main menu.

19.3 Creating New Blog Posts

• Click on “Create New Post” in the Blog interface.
• Provide a compelling title, content, and relevant images for the post.

19.4 Formatting and Styling

• Utilize formatting tools to structure and enhance the readability of your content.
• Add headings and media to create visually appealing posts.

19.5 Categorizing Posts

• Assign posts to relevant categories for easy navigation and organization.
• Group posts based on topics, products, or industry segments.

19.6 Sharing on Social Media

• Integrate social sharing buttons to enable easy post sharing on social platforms.
• Expand the reach of your content by encouraging readers to share.

19.7 Consistency and Frequency

• Maintain a regular posting schedule to keep readers engaged.
• Create a content calendar to plan and manage your blog posts effectively.

The Blog Module in eCommerceGo SaaS empowers you to deliver valuable content that resonates with your audience and
strengthens your brand’s identity. By utilizing the functionalities outlined in this documentation, you can
establish your store as a reliable source of information, engage customers, and foster trust and credibility within
your target market.

20. HELP AND FAQs

The Help & FAQs Module in eCommerceGo SaaS streamlines customer support by offering a repository of frequently
asked questions and essential information. Accessible through the admin panel, this module assists users in finding
quick answers and reduces support inquiries. Users can search FAQs, to improve the overall customer experience.
Organize FAQs into categories, update content regularly, and integrate with support resources for efficient issue
resolution. Utilize analytics to track performance and enhance user satisfaction.

21. CONTACT US

The Contact Us Page in eCommerceGo SaaS offers a direct means for customers to connect with administrators, fostering
effective communication. This documentation outlines the features and processes associated with the Contact Us Page.

21.1 Introduction to the Contact Us Page

• The Contact Us Page facilitates seamless interaction between customers and administrators, enabling customers to
  reach out with inquiries, concerns, or feedback.

21.2 Customer Contact Submission

• Customers have to access the Contact Us Page within the theme.
• Customers have to input their contact details, which may include email addresses, phone numbers, or any relevant
  information.

21.3 Admin Response Capability

• The submitted customer contact details are relayed to the Contact Us Module within eCommerceGo SaaS.
• Administrators can access these details and respond effectively to customer queries.

21.4 Effective Communication

• The Contact Us Page streamlines communication between customers and administrators, ensuring that inquiries are
  directed to the appropriate channels.

21.5 Customer Support Enhancement

• The Contact Us Page contributes to enhanced customer support by providing a dedicated avenue for addressing
  concerns.

21.6 Admin-Customer Connectivity

• The module facilitates direct connectivity between administrators and customers, creating a platform for
  addressing issues promptly.

21.7 Customized Responses

• Administrators can provide personalized and effective responses, enhancing customer satisfaction and trust.

21.8 Promoting Engagement

• By offering a Contact Us Page, eCommerceGo SaaS promotes engagement and proactive customer communication.

By utilizing the Contact Us Page within eCommerceGo SaaS, administrators can maintain open lines of communication
with customers, address inquiries, and provide timely assistance, leading to improved customer relationships and
overall satisfaction.

22. QUESTION ANSWER

The Question Answer Module in eCommerceGo SaaS offers a streamlined communication channel for customers to seek
information and for administrators to provide prompt answers. This documentation elaborates on the features and
processes associated with the Question Answer Module.

22.1 Introduction to the Question Answer Module

The Question Answer Module serves as a platform where administrators can address customer queries effectively.
Customers can submit their questions regarding specific products, while administrators respond to these queries,
creating a seamless interaction between users and the support team.

22.2 How can customers ask their queries?

• Customers can access the Question Answer feature by navigating to the designated button within the product
  detail page of the theme.
• To ask a question, customers select the relevant product and input their query in the provided text field
  available in the question and answer section.

22.3 Admin Response

• Submitted customer questions are directly routed to the Question Answer Module accessible to administrators.
• Administrators review and respond to customer queries, offering accurate and helpful information.

22.4 Question Visibility

• Once administrators provide answers, the questions and responses are compiled in the “Question Answers” section
  of that particular product of the theme.
• This section serves as a valuable resource where users and customers can access a repository of queries and
  their corresponding answers.
• Questions and Answers related to that particular product are saved for future reference as well.

22.5 Enhanced Customer Experience

• The Question Answer Module enhances the customer experience by providing a direct and efficient channel for
  resolving queries.
• Customers receive prompt responses, facilitating informed purchasing decisions and reducing uncertainty.

22.6 Customer-Admin Interaction

The module fosters engagement between customers and administrators, creating a dynamic dialogue that addresses
concerns and nurtures trust.

22.7 Promoting Transparency

The transparency of the Question Answer Module establishes credibility and showcases the brand’s commitment to
customer satisfaction.

By leveraging the Question Answer Module in eCommerceGo SaaS, administrators can seamlessly respond to customer
queries, leading to an improved shopping experience, enhanced customer loyalty, and effective communication between
users and the support team.

23. NEWSLETTER

The Newsletter Module within eCommerceGo SaaS empowers you to build and nurture customer relationships through
targeted email campaigns. This comprehensive documentation will guide you through the features, functionalities, and
best practices associated with the Newsletter Module.

23.1 Introduction to the Newsletter Module

The Newsletter Module serves as a valuable tool for communicating with your audience, promoting products, and
delivering personalized content directly to subscribers’ inboxes. By harnessing the power of email marketing, you
can drive engagement, loyalty, and conversions.

23.2 Accessing the Newsletter Interface

23.2.1 To access the Newsletter interface

• Log in to your eCommerceGo SaaS admin panel.
• Navigate to the “Newsletter” section from the main menu.

23.2.2 Managing Newsletter Subscribers

• View and manage your list of newsletter subscribers.

The Newsletter Module in eCommerceGo SaaS empowers you to build a direct and meaningful connection with your
customers through targeted email communication. By utilizing the functionalities outlined in this documentation, you
can create engaging newsletters, drive customer engagement, and foster lasting relationships that contribute to the
success of your online store.

24. PLAN

The Plan Module within eCommerceGo SaaS offers a flexible approach to managing subscription plans and pricing for
your products or services. This comprehensive documentation will guide you through the features, functionalities,
and best practices associated with the Plan Module.

24.1 Introduction to the Plan Module

The Plan Module enables you to create and manage subscription plans tailored to your customers’ needs. Whether you
offer tiered pricing, recurring services, or membership levels, this module empowers you to effectively monetize
your offerings.

24.2 Accessing the Plan Interface

To access the Plan interface:

• Log in to your eCommerceGo SaaS admin panel.
• Navigate to the “Plan” section from the main menu.

The Plan Module in eCommerceGo SaaS empowers you to design and manage subscription plans that cater to diverse
customer needs. By utilizing the functionalities outlined in this documentation, you can enhance revenue streams,
offer valuable services, and establish lasting relationships with your subscribers.

25. SETTING

The Setting Module within eCommerceGo SaaS empowers administrators with the tools to fine-tune and customize various
aspects of the platform according to their unique preferences and requirements. This documentation offers a
comprehensive guide to effectively navigate and modify settings within the platform.

25.1 Introduction to the Setting Module

The Setting Module serves as a centralized hub for administrators, providing them with the ability to configure and
personalize several crucial parameters. These include email settings, loyalty program details, payment preferences,
brand aesthetics, language options, analytics, and more.

25.2 Email Settings

Within this section, administrators can effortlessly configure key parameters related to email communication. These
include:

• Mail Driver
• Mail Host
• Mail Port
• Mail Username
• Mail Password
• Mail Encryption
• Mail From
• Mail From Name

25.3 Loyalty Program Settings

Administrators enjoy the flexibility to customize loyalty programs to align with specific business strategies. This
involves modifying the Reward Points system to cater to distinct customer engagement objectives.

25.4 Payment Settings

This section allows administrators to adapt payment preferences with ease. Key modifications include the ability to
alter Publishable Key, Secret Key, and Description. These adjustments facilitate seamless payment transactions
within the platform.

25.5 Brand Settings

Brand aesthetics can be tailored to reflect the identity of your business. In this segment, administrators can make
changes such as:

• Adjusting light and dark logo settings.
• Modifying the favicon to align with personalized branding.

25.6 Text and Format Settings

This part empowers administrators to personalize text and format settings. It includes the capability to:

• Change the Title Text and Footer Text.
• Define Date Format and Time Format.
• Enable or disable RTL settings.
• Choose a default language for the platform.

25.7 Visual Appearance Settings

In this segment, administrators can customize the visual presentation of the platform. Notable adjustments encompass:

• Fine-tuning Primary Color Settings.
• Modifying Sidebar Settings.
• Adjusting Layout Settings.

25.8 Pixel Field Settings

This section enables administrators to configure analytics and tracking. Pixel IDs for platforms like Facebook,
Twitter, LinkedIn, and more can be conveniently modified.

25.9 Progressive Web App (PWA) Settings

Personalization of Progressive Web App properties is facilitated here. Administrators can modify properties such as:

• App Title
• App Name
• App Background Color
• App Theme Color

25.10 WooCommerce Settings

Accessing WooCommerce integration details is a part of this section. Administrators can conveniently modify the Store
URL, Consumer Key, and Consumer Secret for seamless connectivity.

25.11 WhatsApp Settings

Within this setting, administrators can configure WhatsApp contact details, specifically the Contact Number for
direct customer communication. The WhatsApp Chatbot setting with your number allows the chatbot’s visibility to
customers in the theme.

25.12 WhatsApp Message Settings

Customizing WhatsApp messages is achievable here. Administrators can modify Message Settings utilizing variables such
as Order Variables and Item Variables.

25.13 Custom Domain and Subdomain Settings

Administrators also have the option to customize their URL structure for improved readability and memorability. They
can configure both short URLs for custom domains and extended URLs for subdomains.

26. PROFILES UPDATE

The Profile Update feature in eCommerceGo SaaS empowers both administrators and super administrators to personalize
their profiles according to their preferences. This documentation provides a detailed guide on how administrators
and super administrators can update their profiles within the platform.

26.1 Admin Profile Update

26.1.1 Accessing Admin Profile Update

Admins can initiate their profile update by clicking on the “Hi, Admin” button located on the left side of the top
dashboard.

This button reveals a dropdown menu featuring two options: “Log Out” and “Profile.”

26.1.2 Updating Admin Profile

Upon clicking “Profile,” admins are directed to their profile page, where they can modify various credentials.

Admins can edit their Name, Email, and Password as needed.

Additionally, admins have the option to upload and change their profile picture for a personalized touch.

26.2 Super Admin Profile Update

26.2.1 Accessing Super Admin Profile Update

Similar to admins, super admins navigate to the “Hi, SuperAdmin” button on the top left corner of the dashboard.

From the dropdown menu, they choose “Profile” to access their profile page.

26.2.2 Updating Super Admin Profile

On the profile page, super admins can make adjustments to their personal information.

Super admins possess the authority to modify their Name, Email, and Password as required.

Furthermore, super admins can upload and change their profile pictures for enhanced customization.

By following these steps, both administrators and super administrators can effortlessly update their profiles,
ensuring that their information remains accurate and aligned with their preferences within the eCommerceGo SaaS
platform.

27. AI MODULE

The AI Module in eCommerceGo SaaS brings advanced artificial intelligence capabilities to elevate the platform’s
performance in each module. This documentation provides an overview of how AI enhances user experiences and
outcomes.

Key Features

Predictive Analytics: AI offers insights and trend prediction.

Enhanced Insights: Provides deeper understanding for informed decisions.

Adaptability: Helps businesses respond accurately to changing scenarios.

Benefits

Efficiency: Automation saves time and effort.

Informed Decisions: AI-driven insights guide better choices.

Personalization: Enhances customer interactions.

Agility: Adapt to changing scenarios with accuracy.

The AI Module empowers eCommerceGo SaaS with predictive analytics, automation, and improved insights. Seamlessly
integrate AI into your business processes and experience enhanced efficiency and intelligence across the platform.
For further assistance, our support team is readily available. Embrace AI to elevate your business operations now!

28. CHECKOUT PROCESS

The checkout process in eCommerceGo SaaS ensures a seamless and secure experience for customers as they complete
their purchases. Here’s a step-by-step breakdown of the checkout process:

28.1 Select Products

After browsing and selecting desired products, customers proceed to the checkout phase.

28.2 Personal Details

Customers provide their essential personal information, including name, email, and contact number. This information
is crucial for order confirmation and communication.

28.3 Billing Address

Customers input the billing address, ensuring accurate invoicing and payment processing.

28.4 Delivery Address

Customers specify the delivery address where their purchased items will be sent.

28.5 Payment Method

Customers choose their preferred payment method, whether it’s digital wallets or other available options.

28.6 Additional Note

Customers have the option to include any additional notes or special instructions related to their order.

28.7 Confirm Order

After reviewing all details, customers confirm their order, indicating their intention to proceed with the purchase.

28.8 Account Creation

Both guests and registered users can complete the checkout process. If a guest clicks the “Create Account” button
during checkout, a new account is automatically generated with the admin’s permission.

28.9 Order Confirmation

Upon confirming the order, customers receive an order confirmation page with details about their purchase.

28.10 Order Management

All submitted orders and associated details are sent to the Customer Module of the admin. The admin can access and
review these details as needed.

28.11 Guest Account Control: Admin’s Authority

In eCommerceGo SaaS, admins hold the ability to regulate guest account registration directly from the customer
section. This feature allows admins to enable or disable the status of guest registrations, giving them precise
control over the platform’s user management and security.

The checkout process ensures a smooth transaction for customers while providing the admin with the tools to manage
and oversee orders effectively. This comprehensive approach enhances user satisfaction and streamlines the
purchasing journey.

29. Support Documents Account Settings Guide For Customers

Managing your account and preferences in eCommerceGo SaaS is easy and convenient. Here’s
a step-by-step breakdown of how to navigate through your account settings:

29.1 Logging In

Click on the “Login” button located at the top right corner of the theme page. Enter your
credentials and click “Login.”

29.2 Accessing Account Settings

After logging in, click on “My Profile” in the same corner and select “My Account.”
You’ll be directed to the Account Settings page.

29.3 Edit Account Information

Under “Edit Account Information,” update your personal details like first name, last
name, email address, and phone number as needed.

29.4 Change Password

In the “Change Password” section, input your old password, set a new password, and
confirm it to ensure the security of your account.

29.5 Modify Address

Easily manage your address by clicking on the “Modify Address” option. Make necessary
changes and save.

29.6 Address Book

Within the Customer Account Settings, the Address Book feature empowers users to
efficiently manage their preferred delivery addresses. Users can view, delete, and save
addresses for streamlined checkout experiences. For address editing, the “Add Address”
column provides the necessary tools. This functionality ensures that users can
seamlessly maintain their address book without the need for extensive edits, enhancing
convenience and expediting the ordering process.

29.7 Support Ticket

To learn how to create a support ticket, you can check the “How Customer Can
Raise the Support Ticket?” already provided in this document.

29.8 View Order History

The “Order List” column displays your order history, providing insight into your past
purchases and mentioning each detail with the delivery status of your products.

29.9 Reward Points

Track your reward points in the “Reward Points” section. Keep an eye on your accumulated
points.

29.9.1 HOW TO GATHER THE REWARD POINTS?

So, if you purchase products if $1000 then you will get 10 reward points. So, this is how
you can collect reward points.

29.10 Return Requests

Check your “Return Requests” to monitor any orders you’ve requested to return.

29.11 Wishlist

The “Wishlist” feature allows you to see the products you’ve added for future
consideration.

29.12 Logging Out

When you’re done, use the “Logout” option to securely sign out from your account.

By following these steps, you can effortlessly manage your account settings, ensuring a
seamless and tailored experience while using eCommerceGo SaaS.