User Manual - eCommerceGo SaaS -

User Manual – eCommerceGo SaaS

1. Introduction

Welcome to eCommerceGo SaaS, your all-in-one solution for managing and boosting your online store. Whether you’re a small startup or an established brand, our platform simplifies your e-commerce journey. With a range of modules and features, we’re here to make your online business smoother and more successful.

E-commerce management can be challenging, but with eCommerceGo SaaS, it’s a breeze. We offer tools to handle shipping, inventory, customer engagement, and more. Our goal is to seamlessly connect your backend and frontend, providing you with an intuitive and efficient system.

From setting up shipping rates to creating engaging content, we’ve got you covered. Our user-friendly interface, customizable themes, and secure payment options ensure a great experience for both you and your customers. Say goodbye to the complexity and hello to effortless e-commerce management.

Join us as we explore how eCommerceGo SaaS can transform your online store. Get ready to enhance customer experiences, improve operational efficiency, and take your e-commerce venture to new heights.

2. Registration Process

The Registration Process in eCommerceGo SaaS enables admins to create accounts and access the platform seamlessly. This documentation outlines the step-by-step procedure for admins to register and gain entry into the system.

2.1 Introduction to the Registration Process

The Registration Process is designed to allow admins to create their accounts within the eCommerceGo SaaS platform, granting them access to its functionalities and features.

2.2 Accessing the Login Page

admins navigate to the designated login page of the eCommerceGo SaaS platform.

2.3 Initiating Registration

Upon reaching the login page, admins find the option to “Register” alongside the login form.

2.4 Providing Credentials

To begin the registration, admins are prompted to input the necessary credentials, including email addresses, passwords, and any required information.

2.5 Successful Registration

Once the verification process is completed, the registration is successfully processed. Admins now have their account credentials, allowing them to log in to the platform.

2.6 Exploring Platform Features

With the registered account, admins can explore and access the diverse features and functionalities offered by eCommerceGo SaaS.

2.7 Seamless Access

Subsequent logins can be initiated using the registered email and password on the login page.

By following these steps, admins can seamlessly register themselves on the eCommerceGo SaaS platform, gaining access to a wealth of features and functionalities to streamline their e-commerce operations.

3. Super Admin Login Process

The Super Admin login process in eCommerceGo SaaS provides access to the platform’s high-level administrative controls. Follow these steps to log in:

3.1 Access the Login Page

Open your web browser and navigate to the eCommerceGo SaaS login page.

3.2 Enter Credentials

Provide the Super Admin’s registered email address and password.

3.3 Login

Click the “Login” button to authenticate.

3.4 Dashboard Access

After successful authentication, access the Super Admin dashboard.

3.5 Manage Admin Functions

Use the dashboard to manage users, modules, settings, and more.

By following these steps, you can log in as the Super Admin and manage the eCommerceGo SaaS platform’s essential aspects.

4. Super Admin Access and Capabilities

Accessing the Super Admin privileges in eCommerceGo SaaS involves the following steps:

4.1 Dashboard Overview

Upon logging in as the Super Admin, you’ll land on the dashboard. Here, you’ll have a comprehensive overview of essential data:

  • The total number of stores managed.
  • Total orders processed.
  • Total active plans across stores.
  • A graphical representation of monthly order trends.
  • Total number of stores.
  • Total Orders.
  • Total Plans.
  • Most used coupons.
  • Popular Plans.
  • Total Plan Requests.
  • Most Popular Requests.
  • Top Selling Stars.
  • Top Customers.

Moreover, you can conveniently switch languages and explore premium add-on themes.

4.2 Users Management

Navigate to the “Users Module” to access a holistic view of both admin and client stores. You can:

  • Review and edit store details.
  • Create new stores as needed.
  • Implement modifications to existing stores.

4.3 Plan Coupon Management

Within the “Plan Coupon Module,” manage client coupons seamlessly. You can:

  • View and edit client coupons.
  • Create new coupons to enhance promotions.

4.4 Plan Management:

In the “Plan Module,” administer and create plans according to your preferences. Additionally, you can:

  • Review and modify client plans as required.

4.5 Plan Request Handling

Within the “Plan Request Module,” manage client plan requests efficiently. You can:

  • Accept or reject plan requests based on your assessment.

4.6 Landing Page Customization

Utilize the “Landing Page Module” to fine-tune various pages on the website. This includes

  • Editing text, logo, favicon, and more for pages like top bar, custom, home, features, discover, screenshots, pricing plan, FAQs, testimonials, and join us.

4.7 Settings Customization

This module empowers super admins with the ability to fine-tune various settings that play a crucial role in optimizing user experiences and platform functionality. This includes

  • 4.7.1 Email Settings

    Within this section, super admins can effortlessly configure key parameters related to email communication. These include:

    • Mail Driver
    • Mail Host
    • Mail Port
    • Mail Username
    • Mail Password
    • Mail Encryption
    • Mail From
    • Mail From Name
  • 4.7.2 Payment Settings

    This section allows admins to adapt payment preferences with ease. Key modifications include the ability to alter Publishable Key, Secret Key, and Description. These adjustments facilitate seamless payment transactions within the platform.

  • 4.7.3 Brand Settings

    Brand aesthetics can be tailored to reflect the identity of your business. In this segment, admins can make changes such as:

    • Adjusting light and dark logo settings.
    • Admins can enable or disable the Signup and Landing Page features as needed.
    • Modifying the favicon to align with personalized branding.
  • 4.7.4 Signup and Landing Page Settings

    Admins can enable or disable the Signup and Landing Page features as needed.

  • 4.7.5 Storage Settings

    Think of this as your treasure chest for managing file and image sizes:

    • Navigate to the Storage Settings section.
    • Choose the image sizes users can upload, such as PNG, JPG, and more.

    This ensures that your platform accommodates various media needs without sacrificing performance.

  • 4.7.6 Cookie Settings

    Enhance user privacy and experience with personalized cookie management:

    • Access Cookie Settings to give users control over their data.
    • Enable or disable cookie settings according to your platform’s policy.
    • Customize cookie descriptions, titles, and even contact details.
    • Toggle the Strictly Cookie Settings option based on user preferences.
    • Modify titles, descriptions, and other parameters as needed.
  • 4.7.7 ChatGPT Key Settings

    Empower your conversations with AI using ChatGPT:

    • In ChatGPT Key Settings, update your ChatGPT key effortlessly.
    • Stay ahead in communication by adapting to evolving needs.
  • 4.7.8 reCAPTCHA Settings

    Keep unwanted bots away and ensure security:

    • Modify the Google reCAPTCHA key and secret key in the reCAPTCHA Settings.
    • Strengthen your platform’s security shield with ease.
  • 4.7.9 Cache Settings

    Optimize performance with cache settings:

    • Adjust cache settings to strike a balance between performance and user experience.
    • Enhance loading speed and overall functionality.
  • 4.7.10 Country, State, and Regions Settings

    Refine geographical information:

    • Access the Country, State, and Regions Settings.
    • Customize, edit, delete, or update geographical data as per your requirements.
    • Ensure accurate location-based services and experiences.

4.8 Premium Add-On Themes

  • Navigate to “Add-On Themes” to incorporate premium paid themes, enhancing the visual appeal of the platform.

4.9 Add-On Apps Integration

  • Within the “Add-On Apps Module,” integrate premium mobile apps, enriching the user experience further.

By following these steps, you can effectively harness the Super Admin privileges within eCommerceGo SaaS, effectively managing stores, plans, customization, and more to optimize the platform’s functionalities.

5. Admin Login Process

The admin login process in eCommerceGo SaaS allows authorized personnel to access and manage specific functionalities within the platform. Here’s a step-by-step explanation of how to log in as an admin:

5.1 Access the Login Page

Open your web browser and navigate to the eCommerceGo SaaS login page.

5.2 Enter Credentials

Provide your registered email address and password associated with your admin account.

5.3 Login

Click the “Login” button to initiate the authentication process.

5.4 Dashboard Access

Once your credentials are verified, you’ll be directed to the admin dashboard.

5.5 Creating New Stores

Admins can establish new stores by clicking the “Create New Store” button located on the right-hand side of the dashboard.

5.6 Selecting New Themes

The “Select New Themes” button enables admins to choose and implement new themes to enhance the store’s visual appearance.

5.7 Language Preferences

The “EN” button facilitates the selection of preferred languages and enables admins to enable or disable them as needed.

5.8 Admin Functions

Use the dashboard to access and manage functionalities assigned to your admin role. This may include product management, order processing, customer interactions, and more.

By following these steps, you can log in as an admin and efficiently manage specific tasks and responsibilities within the eCommerceGo SaaS platform.

6. Dashboard

Welcome to the Dashboard module of eCommerceGo SaaS! The Dashboard serves as your central hub, providing a comprehensive overview of your online store’s performance, orders, products, and more. This detailed documentation will guide you through each section and feature of the Dashboard, ensuring you make the most out of this powerful tool.

6.1 Introduction to the Dashboard Module

The Dashboard module is the heart of your eCommerceGo SaaS experience. It offers a bird’s-eye view of your online store’s performance and gives you the insights you need to make informed decisions. From tracking sales to analyzing user behavior, the Dashboard empowers you to manage your business effectively.

6.2 Accessing the Dashboard

To access the Dashboard, follow these steps:

  • Log in to your eCommerceGo SaaS admin panel using your credentials.
  • Once logged in, navigate to the “Dashboard” section using the navigation menu.

6.3 Key Metrics Overview

On the Dashboard, you’ll find key metrics displayed prominently. These metrics include total products, sales, orders, total canceled orders, total refund orders, and total revenues. Each metric gives you a quick overview of your store’s health and performance. Keep an eye on these metrics to stay informed about your store’s progress.

6.4 Recent Orders and Order Graph

The “Recent Orders” section provides a list of your most recent orders. You can quickly view order details, billing information, and payment status. Additionally, the order graph visually represents your store’s order trends over the past week, helping you identify patterns and plan accordingly.

6.5 Theme Information

In this section, you’ll find valuable information about your store’s current theme. This includes essential details and direct links to manage and modify your theme’s settings. Accessing this information here ensures quick and easy access to theme-related options, allowing you to maintain a consistent and visually appealing storefront effortlessly.

6.6 Social Share

Share your content effortlessly with the new Social Share feature. A dedicated button next to the theme link lets you quickly share links on social media platforms like Twitter, Pinterest, Instagram, and more. Amplify your reach and engage with your audience effortlessly.

6.7 Customer vs. Guest Analysis:

One of the most illuminating aspects of the Customer Order Reports is the ability to compare orders between registered customers and guests. By discerning who’s ordering more, you can tailor marketing campaigns, rewards, and incentives more effectively.

6.8 Storage Status

The Dashboard also provides you with storage status information, giving you insight into how much storage has been used by the admin. This ensures efficient store management and helps you stay on top of storage-related needs.

6.9 Top Selling Products:

Discover the competitive advantage with eCommerceGo’s Top-Selling Products in the Dashboard. This dynamic tool provides you with real-time insights into your product performance, enabling you to make data-driven decisions that drive revenue and growth. Here you can get all the top-selling products like their names, categories, cover images, variants, reviews, prices, stock status, and the quantity of stock. Say goodbye to stockouts and costly overstocking by managing inventory efficiently. Delve into customer ratings and feedback to enhance product quality and improve customer satisfaction. Gain strategic foresight by using historical data and trend analysis to plan your product lineup for future success. With eCommerceGo’s Top-Selling Products Dashboard, you’re poised to outshine your competition and turn your top sellers into the driving force behind your online business’s success. Try it today and experience the transformation firsthand.

6.10 Quick Add Feature

The Quick Add feature is designed to enhance your productivity and streamline your store management process. With Quick Add, you can efficiently introduce new elements to your store without navigating to specific modules. This feature saves you valuable time by allowing you to swiftly add new products, set up tax details, create main categories, and implement coupons directly from this section. By eliminating unnecessary steps, the Quick Add feature ensures a seamless and hassle-free workflow, enabling you to focus on growing your business and delivering an exceptional shopping experience to your customers.

6.11 Store Analytics and Insights

The Dashboard provides you with detailed store analytics, offering insights into user behavior. You can gather data on traffic sources, device usage, popular URLs, and more. This information helps you understand your audience and tailor your strategies to meet their preferences.

In conclusion, the Dashboard module is the command center of your eCommerce SaaS experience. It empowers you with critical insights, metrics, and tools to effectively manage your online store. By utilizing the Dashboard’s features, you can make informed decisions and drive your e-commerce venture toward success.

7. Add-on Themes

Welcome to the Themes Add-on module of eCommerceGo SaaS! The Themes Add-on offers you the ability to completely transform the appearance of your online store with just a few clicks. This detailed documentation will walk you through the process of selecting, customizing, and implementing themes that resonate with your brand and vision.

7.1 Introduction to the Add-on Themes Module

The Themes Add-on module brings a fresh and exciting dimension to your eCommerceGo SaaS experience. It empowers you to revamp the visual identity of your online store without the need for complex coding or design skills. A well-chosen theme can significantly impact customer engagement and provide a unique shopping experience.

7.2 Accessing and Selecting Themes

To access and select themes using the Themes Add-on, follow these steps:

  • Log in to your eCommerceGo SaaS admin panel.
  • Navigate to the “Add-on Themes” section from the main menu.
  • Browse the available themes and choose the one that resonates with your brand identity.

7.3 Ensuring Responsive Design

Responsive design is crucial for providing a seamless shopping experience across various devices, from desktops to mobile phones. When selecting a theme, ensure that it’s responsive by design to guarantee that your store looks and functions well on all screens.

In conclusion, the Add-on Theme module of eCommerceGo SaaS empowers you to visually define your brand and create an immersive shopping environment. By following the steps outlined in this documentation, you can effortlessly transform your online store’s appearance and provide customers with an engaging and memorable experience.

8. Add-on Apps

Welcome to the Apps Add-On module of eCommerceGo SaaS! This module extends the capabilities of your online store by providing a selection of add-on apps that enhance various aspects of your e-commerce operations. This comprehensive documentation will guide you through the process of exploring, selecting, and integrating these add-on apps into your store.

8.1 Introduction to the Add-On Apps Module

The Add-on Apps module is a gateway to expanding your online store’s capabilities beyond the core functionalities. These apps are designed to address specific needs, from enhancing customer engagement to optimizing inventory management. You can tailor your store to meet your unique business requirements by exploring and integrating Add-on apps.

8.2 Accessing the Add-On Apps Section

To access the Add-On Apps section, follow these steps:

  • Log in to your eCommerceGo SaaS admin panel.
  • Navigate to the “Add-On Apps” section from the main menu.

8.3 Exploring Available Add-On Apps

When you enter the Add-On Apps section, you’ll find a variety of apps grouped into categories. These categories cover a wide range of functionalities, including marketing, analytics, inventory management, and more. Take your time to explore the available apps, read their descriptions, and identify those that align with your business goals.

8.4 Managing Installed Add-On Apps

Once you’ve integrated add-on apps, you can manage them effectively:

  • View Installed Apps: Navigate to the “Installed Apps” section to see the list of integrated apps.
  • Update Apps: Check for updates and improvements for installed apps to ensure they’re up to date.
  • Remove Apps: If an app is no longer needed, you can easily remove it from your store.

In conclusion, the Add-On Apps module empowers you to tailor your online store’s capabilities to your specific needs.

By following the steps outlined in this documentation, you can explore, integrate, and manage add-on apps that enhance various aspects of your e-commerce operations.

9. Roles and Permissions

In eCommerceGo SaaS, the Roles and Permissions feature empowers admins to precisely control user access and actions within the platform. This capability enhances security and ensures that users only have access to the functionalities relevant to their roles. Here’s how to effectively manage roles and permissions:

9.1 Introduction of Roles and Permissions

  • Navigate to the “Staff” module in the admin panel.
  • Click on “Roles” to access the Roles and Permissions management page.
  • On this page, you can view existing roles, create new ones, and customize permissions for each role.

9.2 Assigning Roles

  • Create a new role by selecting “Create Role.”
  • Assign a name and description to the role, defining its purpose.
  • Assign relevant permissions to the role from the available options.

9.3 Editing Permissions

  • Click on an existing role to edit its permissions.
  • Customize permissions by checking or unchecking the boxes based on the functionalities you want to grant or restrict.

9.4 Managing Permissions

  • Access the list of permissions to tailor access for each role.
  • Edit the list of permissions as needed to align with your business requirements.
  • Update and save changes to reflect the modified permissions for each role.

9.5 Users

The Users section within the Staff Module empowers admins to manage and grant access to additional users for your eCommerceGo SaaS product. This functionality streamlines teamwork and allows for efficient collaboration. Follow these steps to add new users to your product:

Step 1: Access Users Section

Log in to your eCommerceGo SaaS admin panel and navigate to the Staff Module. Click on the “Users” section.

Step 2: Add a New User

In the Users section, locate the “+” button to initiate the process of adding a new user.

Step 3: Enter User Details

Enter the required details for the new user, including their “Name,” “Email Address,” and a secure “Password.”

Step 4: Assign Roles and Permissions

Assign appropriate roles and permissions to the new user from the available options. These roles define the user’s access to different functionalities within the product.

Step 5: Save and Confirm

After entering the necessary information and assigning roles, click the “Save” button to create a new user account.

By adding new users to your product, you can facilitate efficient teamwork, delegate responsibilities, and ensure streamlined collaboration among your staff members.

By utilizing the Roles and Permissions feature, you can ensure a well-structured and secure environment within eCommerceGo SaaS. Grant access only to the functionalities that users require for their designated roles, enhancing efficiency and data integrity across the platform.

10. Delivery Boy

Certainly! The Delivery Boy module in eCommerceGo SaaS is a feature designed to manage and organize the delivery personnel associated with your online store. This module provides a user-friendly interface that allows you to efficiently add, view, and edit delivery boys as needed. Here’s a breakdown of the key functionalities:

10.1 Adding New Delivery Boys

    10.1.1 User Interface

    • To add a new delivery boy, you can initiate the process by clicking on the “+” button within the Delivery Boy module.
    • You can also assign the orders to the delivery boy, from the order page. Just go to the Order module, and click on the “Edit” button, where you will see an option of “Assign to Delivery Boy”, with the help of which you can easily assign the order to the delivery boy from the order page itself.

    10.1.2 Credential Entry

    • Once you click the “+” button, a form or dialog box appears where you can enter the necessary credentials for the new delivery boy.

10.2 Viewing the List of Delivery Boys

    10.2.1 Overview

    • The module provides a comprehensive list that displays all the existing delivery boys associated with your store.
    10.2.2 Quick Access

    • Each entry in the list may provide quick access to essential information about the delivery boy, such as contact details.

10.3 Editing Delivery Boys

    10.3.1 Flexibility

    • You can edit the details of any existing delivery boy at any time. This can be useful for updating information like necessary contact details.
    10.3.2 Edit Form

    • Clicking on the edit option for a particular delivery boy opens a form or dialog box similar to the one used for adding a new delivery boy. Here, you can modify the necessary information.
    10.3.3 Save Changes

    • After making the required changes, you might need to save the modifications to update the delivery boy’s information in the system.

10.4 Overall Efficient Management

  • The Delivery Boy module is designed to streamline the management of your delivery team, making it more efficient and organized.

The Delivery Boy module in eCommerceGo SaaS ultimately contributes to the seamless operation of your online store’s delivery logistics by providing a centralized and user-friendly platform for managing your delivery personnel.

11. Store Setting

Welcome to the Store Setting module of eCommerceGo SaaS! This module allows you to fine-tune and customize various aspects of your online store, ensuring it aligns perfectly with your brand’s identity and customer experience. This comprehensive documentation will guide you through each setting, helping you make the most of this powerful tool.

11.1 Introduction to the Store Setting Module

The Store Setting module empowers you to take complete control over the look, feel, and functionality of your online store. Whether you’re aiming for a specific visual identity or enhancing user experience, this module is your go-to destination for customization.

11.2 Accessing Store Settings

To access the Store Setting module, follow these steps:

  • Log in to your eCommerceGo SaaS admin panel.
  • From the main menu, navigate to the “Store Setting” section.

11.3 Store Settings

You can create new stores with the help of the store settings section.

  • Add the name of your store according to your choice.
  • After that select the logo from the given options, and save the changes.
  • You can also delete the store whenever you want.

11.4 SEO Settings

Enhance your store’s online visibility and discoverability.

  • Just add the Google Analytics code and Facebook pixel code.
  • Following that, add the meta keywords, and meta description.
  • Once you add this information, add the meta image at last.

So, this is how you can manage the SEO settings with the help of this function.

11.5 Custom Settings

So, these are the custom settings that may be helpful for your store.

  • First is the store link, where you can add and edit your store’s link, store custom JS, and Store Custom CSS and save the changes.
  • The second button is for the domain, where you can add and edit the custom domain, store custom JS, store custom CSS, and save the changes.
  • The third button is for the subdomain, where you can add and edit the subdomain, store custom JS, store custom CSS, and save the changes.

So this is how you can edit the custom setting within minutes with the help of this function.

11.6 Checkout Settings

On the checkout settings page, you can enable or disable two buttons: One is for Additional Notes and the second is for checkout login required. You can enable it if you want to show it on the theme side and disable it if you are willing to remove it.

11.7 Shipping Label Settings

Shipping label settings is a page where you can edit and save settings like:

  • Address
  • City
  • State
  • Zip code
  • Country

A detailed explanation regarding shipping label settings is already given above, so check it if you want to know more about this.

11.8 Home Page Content

Customizing your home page’s content helps engage visitors effectively.

  • Sections Organization: Arrange sections like banners, categories, testimonials, and more.
  • Adding Content: Populate each section with appropriate content and imagery.
  • Social Media Links: Provide links to your social media profiles for enhanced connectivity.

11.9 Order Complete Screen

Here you can edit the order complete details like title and description very easily. Just add the title and description in the given boxes and save the changes that you’ve made.

In conclusion, the Store Setting module offers a wealth of customization options to shape your store’s identity and user experience. By following the steps detailed in this documentation, you can ensure that your online store is not only visually appealing but also optimized for search engines and designed to provide a seamless shopping journey.

12. Products

The Products module within eCommerceGo SaaS plays a pivotal role in managing your store’s inventory and offerings. This documentation will provide you with a comprehensive understanding of the features, functionalities, and best practices associated with the Products module.

12.1 Introduction to the Products Module

The Products module serves as the core of your online store, allowing you to showcase and manage the products you offer to customers. From new additions to existing inventory, this module empowers you to maintain accurate and engaging product listings.

12.2 Accessing the Products Dashboard

To access the Products dashboard:

  • Log in to your eCommerceGo SaaS admin panel.
  • Navigate to the “Products” section from the main menu.

12.3 Adding New Products

Adding new products is straightforward:

  • Click “Add New Product.”
  • Input product details such as name, description, and pricing.
  • Upload high-quality images and select relevant categories.
  • Specify product attributes and options if applicable.

12.4 Managing Existing Products

To manage existing products:

  • Locate the product you wish to manage.
  • Edit or delete the product using the provided options.

12.5 Product Categories and Taxonomy

To create categories:

  • Navigate to “Product Categories” within the Products section.
  • Add and organize categories for easy navigation.
  • You will get the option of sub-categories depending on the sub-categories available in the theme

12.6 Product Variants and Options

For product variants:

  • Navigate to the product module
  • Go to the add variants or “+” button.
  • Here you can easily add the variants of your choice.

12.7 Product Discounts and Coupons

To apply discounts and coupons:

  • Edit a product and navigate to the “Discounts” section.
  • Apply percentage or fixed discounts and generate the coupon code manually or automatically

12.8 Product Images and Media

For product images:

  • Upload high-resolution images in the “Images” section.
  • Optimize images for faster loading and better visuals.

12.9 Product Reviews and Ratings

Only admins can give the reviews over here. To manage reviews:

  • Enable customer reviews and ratings in the “Reviews” section.
  • Monitor and respond to customer feedback.

12.10 Custom Field Management

With Custom Field Management, admins in eCommerceGo SaaS gain enhanced control over product creation. They can enable or disable the custom field option while adding new products. This feature offers flexibility and streamlines product management, ensuring you can tailor your product listings to your needs.

In conclusion, the Products module empowers you to curate, manage, and optimize your store’s offerings. By following the steps outlined in this documentation, you can create an engaging and customer-centric product catalog that drives sales and enhances customer satisfaction.

12.11 Product Variant Management

In the ever-evolving world of e-commerce, offering diverse product options and variants is essential to meet the varying preferences of customers. The Product Variants in eCommerceGo SaaS is your toolkit for efficiently managing and customizing product attributes, ensuring your online store remains competitive and adaptable.

  • 12.11.1 Managing Product Attributes

    The core of this lies in its ability to effortlessly manage product attributes. Admins can access the Product Variants page within the Product Module. Once there, you’ll find a wealth of options at your fingertips, including attribute names, slugs, and terms. This intuitive interface allows you to edit these attributes as per your requirements, ensuring that your product listings are always up to date and accurately reflect your inventory.

  • 12.11.2 Creating New Product Attributes

    Flexibility is key in the world of e-commerce. To cater to a broader audience, you can create new product attributes with ease. By clicking the “+” button, you can initiate the process of crafting fresh attributes that align with your product offerings. This feature empowers you to diversify your product catalog, making it easier for customers to find precisely what they’re looking for.

  • 12.11.3 Configuring Attribute Terms

    Fine-tuning your product attributes becomes a breeze with the ability to configure attribute terms. In the Terms column, simply specify the number of attributes you wish to select. This level of control allows you to tailor your product listings to match your inventory, improving the overall shopping experience for your customers.

  • 12.11.4 Customizing Settings

    The Product Variants don’t stop at attribute management; they extend to configuration settings. By navigating to the Settings page and selecting Brand Settings, you gain access to a host of options to fine-tune your store’s operations.

    • Inventory Notifications: Keep tabs on your inventory with low-stock and out-of-stock notifications. Configure these alerts to receive timely updates on product availability, ensuring you’re never caught off guard.
    • Stock Management Visibility: Control the visibility of the stock management button on the front end of your store. This feature allows you to choose whether customers can view and interact with stock management options, providing a seamless and transparent shopping experience.
    • Threshold Configuration: Set your low-stock threshold and out-of-stock thresholds with ease. Define the minimum quantity of a product that triggers a low stock notification and specify the quantity that deems a product as out of stock. These thresholds provide valuable information to both you and your customers.

With the Product Variants Add-on, eCommerceGo SaaS empowers you to manage your product attributes efficiently, enhancing the shopping experience for your customers while simplifying your inventory management. Stay competitive, flexible, and informed in the dynamic world of e-commerce.

12.12 Downloadable Products

The “Downloadable Products” feature in eCommerceGo SaaS allows you to offer an enhanced shopping experience to your customers. When you enable this option while creating new products, a unique capability becomes available. Here’s how it works in detail:

Order Delivery Status: Once an order for the downloadable product is successfully delivered to the customer, the system automatically recognizes the change in order status

Access from the Frontend: From the customer’s perspective, after their order status transitions to “delivered,” they gain access to a convenient download option. This is accessible directly from the front end of your online store.

Downloading Product Images: Customers can now download images related to purchased products. These images can be used for various purposes, such as reference, social media sharing, or even personal use.

Backend Management:On the backend, as an admin, you have full control and visibility over this feature. You can easily track which orders have reached the “delivered” status, ensuring that customers can access their downloadable product images accurately.

By offering downloadable product images, you enhance the overall shopping experience, providing customers with valuable resources related to their purchases. This feature not only adds convenience but also adds a layer of interactivity and engagement to your eCommerce platform.

12.13 Question Answer

The Question Answer Module in eCommerceGo SaaS offers a streamlined communication channel for customers to seek information and for admins to provide prompt answers. This documentation elaborates on the features and processes associated with the Question Answer Module.

    12.13.1 Introduction to the Question-Answer Module

    • The Question Answer Module serves as a platform where admins can address customer queries effectively. Customers can submit their questions regarding specific products, while admins respond to these queries, creating a seamless interaction between users and the support team.

    12.13.2 How can customers ask their queries?

    • Customers can access the Question Answer feature by navigating to the designated button within the product detail page of the theme.
    • To ask a question, customers select the relevant product and input their query in the provided text field available in the question and answer section.

    12.13.3 Admin Response

    • Submitted customer questions are directly routed to the Question Answer Module accessible to admins.
    • Admins review and respond to customer queries, offering accurate and helpful information.

    12.13.4 Question Visibility

    • Once admins provide answers, the questions and responses are compiled in the “Question Answers” section of that particular product of the theme.
    • This section serves as a valuable resource where users and customers can access a repository of queries and their corresponding answers.
    • Questions and Answers related to that particular product are saved for future reference as well.

    12.13.5 Enhanced Customer Experience

    • The Question Answer Module enhances the customer experience by providing a direct and efficient channel for resolving queries.
    • Customers receive prompt responses, facilitating informed purchasing decisions and reducing uncertainty.

    12.13.6 Customer-Admin Interaction

    • The module fosters engagement between customers and admins, creating a dynamic dialogue that addresses concerns and nurtures trust.

    12.13.7 Promoting Transparency

    • The transparency of the Question Answer Module establishes credibility and showcases the brand’s commitment to customer satisfaction.

By leveraging the Question Answer Module in eCommerceGo SaaS, admins can seamlessly respond to customer queries, leading to an improved shopping experience, enhanced customer loyalty, and effective communication between users and the support team.

13. Shipping

The Shipping module within eCommerceGo SaaS is a crucial component of your online store, allowing you to efficiently manage the delivery process for your products. This comprehensive documentation will guide you through the features, configurations, and best practices associated with the Shipping module.

13.1 Introduction to the Shipping Module

The Shipping module is an integral part of your online store, ensuring that your products reach customers in a timely and efficient manner. It enables you to define shipping zones, methods, and rates to provide accurate and transparent shipping options to your customers.

13.2 Accessing the Shipping Settings

To access the Shipping settings:

  • Log in to your eCommerceGo SaaS admin panel.
  • Navigate to the “Shipping” section from the main menu.

13.3 Setting Up Shipping Zones

Setting up shipping zones helps you define the regions you will deliver to:

  • Navigate to “Shipping Zones” within the Shipping settings.
  • Create zones based on geographic areas.

13.4 Shipping Rate Configuration

Configure shipping rates based on various factors:

  • Choose a shipping method, such as flat rate or weight-based.
  • Set up rates for each method and zone combination.

13.5 Free Shipping and Local Pickup

To offer free shipping or local pickup options:

  • Configure the “Free Shipping” option and set criteria.
  • Enable the “Local Pickup” and set the rate for particular locations.
  • Enable the “Flat Rate” to give a fixed amount.

13.6 Managing Shipping Methods

Explore and manage different shipping methods:

  • Navigate to “Shipping Methods” within the Shipping settings.
  • Enable, disable, or customize available methods.

13.7 Handling Product Shipping

Assign shipping classes to specific products:

  • Edit a product and navigate to the “Shipping” section.
  • Select the applicable shipping class for the product.

13.8 Shipping Label Generator

The Shipping Label Generator is the latest addition to our eCommerceGo SaaS platform, designed to enhance your shipping experience. With this feature, admins can easily generate barcode labels for their shipments. This tool simplifies the shipping workflow, ensuring accurate tracking and efficient delivery of products. Say goodbye to manual label creation and hello to hassle-free, automated shipping label generation with our Shipping Label Generator.

In conclusion, the Shipping module empowers you to provide reliable and flexible shipping options to your customers. By following the steps outlined in this documentation, you can optimize your shipping processes, enhance customer satisfaction, and ensure seamless delivery experiences.

14. Orders

The Order module within eCommerceGo SaaS is a central hub for managing customer orders and streamlining the order fulfillment process. This comprehensive documentation will guide you through the features, functionalities, and best practices associated with the Order module.

14.1 Introduction to the Order Module

The Order module is a critical component of your online store’s backend, allowing you to manage customer orders, ensure accurate order fulfillment, and maintain customer satisfaction.

14.2 Accessing the Order Dashboard

To access the Order dashboard:

  • Log in to your eCommerceGo SaaS admin panel.
  • Navigate to the “Orders” section from the main menu.

14.3 Viewing Order Summary

The order summary page provides an overview of recent orders:

  • Access the order summary page from the Orders section.
  • Review order numbers, dates, and customer names.

14.4 Managing Order Details

To manage order details:

  • Click on an order to access its details.
  • Review the list of ordered products, quantities, and prices.

14.5 Managing Billing and Shipping Information

To manage billing and shipping information:

  • Access an order’s details page.
  • View customer billing and shipping information.

14.6 Managing Order Status

To manage order status:

  • Access an order’s details page.
  • Update the order status based on the fulfillment process.

14.7 Printing Order Receipts and Invoices

To print order receipts and invoices:

  • Access an order’s details page.
  • Click the “Print Receipt” or “Print Invoice” button.

In conclusion, the Order module empowers you to manage the entire order lifecycle, from placement to fulfillment. By following the steps outlined in this documentation, you can ensure efficient order processing, accurate customer communication, and a seamless shopping experience for your customers.

14.8 Order Tracking Update

    14.8.1 For Admins (Backend):

    • Order Status Monitoring: In the eCommerceGo SaaS platform, admins are equipped with the ability to closely monitor the status of orders. The system provides real-time insights into the various stages of an order, including “Confirmed,” “Picked Up,” “Shipped,” or “Delivered.” This comprehensive view ensures that admins can precisely track the progress of each order within the system.

    • Payment Status: The system offers a seamless way for admins to discern the payment status of each order. Orders are categorized as either “Paid” or “Unpaid.” Notably, the “Unpaid” status is specifically designed to accommodate Cash on Delivery (COD) orders, where payment is expected upon delivery. This distinction allows admins to quickly identify and manage payment-related aspects of orders.

    • Cancellation Control: To streamline the cancellation process and maintain order integrity, a robust control mechanism is in place. When an order is marked as “Unpaid,” only customers retain the authority to cancel the order. This safeguard ensures that order cancellations align with the payment status, promoting transparency and accuracy in the cancellation process.

    14.8.2 For Customers (Frontend):

    • Order Status Tracking: The eCommerceGo SaaS platform extends valuable features to customers on the front end, enhancing their shopping experience. Customers gain the ability to effortlessly track the status of their orders directly from the frontend theme. This real-time tracking empowers customers with visibility into the progress of their purchases, keeping them well-informed throughout the order fulfillment process.

    • Order Cancellation: In line with providing customers greater control, the platform allows customers to exercise flexibility when it comes to order cancellations. Customers have the option to cancel their orders, provided that the order status has not yet transitioned to “Unpaid” or “Delivered.” This functionality ensures that customers can make changes to their orders as needed, contributing to a seamless and customer-centric shopping experience.

These functions collectively elevate the efficiency of order management for admins, offering comprehensive insights and control over order statuses and payments. Simultaneously, customers benefit from convenient tools that enable them to stay informed about their orders and exercise control over their shopping experience, ultimately contributing to a more satisfying and streamlined process within the eCommerceGo SaaS platform.

14.9 Order Refund

14.9.1 Settings – Backend (Admin Side)

Within the eCommerceGo SaaS product, managing order refunds is made easy through the dedicated Order Refund module in the admin backend. This module provides essential insights and customizable settings to streamline your refund process efficiently.

Order Refund Request Column: Upon entering the Order Refund module, you will encounter a clear and organized view of refund requests. This column comprises three key elements:

  • Order ID: Instantly identify the specific order associated with the refund request. This helps admins quickly locate the order in question, making for swift decision-making.

  • Refund Request Date: Easily track the date on which customers initiated their refund requests. This chronological data enables you to monitor trends and assess the timeliness of responses.

  • Refund Request Status: The status column keeps you informed about the progress of each refund request. It categorizes requests as “Approved,” “Processing,” or “Cancelled,” ensuring that you can prioritize and address them accordingly.

Order Refund Module Settings: To further tailor your order refund process to your specific business needs, navigate to the settings page and explore the Refund Settings section. Here, you will find three valuable options:

  • Manage Stock:
  • Enable: When this setting is enabled, refunded products are automatically restocked. This ensures that returned items are readily available for resale.

    Disable: If you choose to disable this setting, refunded products will not be added back to your stock list. This can be useful in cases where the condition of returned items needs to be thoroughly inspected before resale.

  • Attachment:
  • Enable: Enabling this setting allows customers to attach files and additional information when requesting a refund. This feature enhances communication and provides clarity during the refund process.

    Disable: Disabling this setting restricts customers from attaching files when requesting a refund. This can be useful if you prefer a simplified and structured refund process.

  • Shipping Amount Deduction:
  • Enable: By enabling this option, the shipping amount will be deducted from the refund price. This helps ensure that customers are refunded accurately, accounting for any shipping costs.

    Disable: If you opt to disable this setting, the refund amount will not have the shipping cost deducted. This may be suitable for scenarios where shipping fees should not affect the refund amount.

These settings give you the flexibility to customize your order refund process to align with your business policies and customer expectations. With eCommerceGo’s comprehensive order refund management tools, you can efficiently handle refund requests and provide a seamless experience for both admins and customers.

14.9.2 Process from Frontend

The front end of the eCommerceGo SaaS product offers a straightforward and convenient method for customers to request a refund for their purchased products. Here’s how the process works:

Prerequisite: Order Status – Delivered

Before initiating a refund request, it is essential to verify that the status of the relevant order is marked as “Delivered.” This ensures that the product has been successfully received by the customer.

Refund Request Button

  • View Order History Section: Within the Settings page of your eCommerceGo theme, locate the “View Order History” section. This section serves as a central platform for customers to track and manage their orders.
  • Refund Button: If the order status is “Delivered,” customers will find a conspicuous “Refund” button displayed alongside the “View” button for the specific order. This placement simplifies the process of initiating a refund request.

Initiating a Refund

Once the customer clicks on the “Refund” button, they will be directed to a user-friendly interface designed for initiating refund requests. Here’s how they can proceed:

  • Provide Required Details: Customers will be prompted to enter the necessary information for the refund request. This may include specifying the reason for the refund, describing the issue, and supplying any additional information essential for processing the request.

  • Submit Refund Request: After completing the requested details, customers can promptly submit their refund request. The system will record the request and commence the refund process without sending a confirmation message.

Here, the frontend refund process is engineered to be efficient and straightforward. By offering the “Refund” button only for orders with a “Delivered” status, it ensures that refunds are requested for products that have been received by the customer.

In this simplified process, customers won’t receive a confirmation message upon submitting their refund request. Instead, they can trust that their request is being processed, and any further communication or updates regarding the refund will be managed by the admin team on the backend.

14.10 Order Notes: A Customer Communication Tool

Within the Order module of eCommerceGo SaaS, you’ll discover a useful feature known as “Order Notes”. This feature can be accessed by clicking on the “Edit” button, and it serves as a valuable means of communication with your customers. Order Notes allow you to add important messages or comments related to an order, which can be shared with the customer or kept private based on your preferences.

Here’s how it works:

  • 14.10.1 Sending Order Notes to Customers

    When you want to share information or messages with the customer regarding their order, you can do so by selecting the option to “send” the Order Notes. These notes will then be visible on the customer’s side, enhancing transparency and keeping them informed about the status or any special instructions related to their order.

  • 14.10.2 Keeping Order Notes Private

    In cases where the information in the Order Notes is meant for internal use or should not be shared with the customer, you have the option to mark the notes as private. This keeps the notes confidential and hidden from the customer’s view.

    The Order Notes feature in eCommerceGo SaaS is a versatile tool that empowers you to communicate effectively with your customers, ensuring a smooth order management process. Whether it’s sharing updates, special requests, or any other vital information, Order Notes help you maintain clear and transparent communication while keeping sensitive information secure when needed. It’s a valuable asset for enhancing customer satisfaction and managing orders with precision.


The Customers Module in eCommerceGo SaaS empowers you to manage customer interactions, profiles, and relationships effectively. This comprehensive documentation will guide you through the features, functionalities, and best practices associated with the Customer Module.

15.1 Introduction to the Customer Module

The Customer Module is a central component of your online store, allowing you to build and maintain strong relationships with your customers. It facilitates effective customer management, personalized communication, and seamless support.

15.2 Accessing the Customer List

To access the Customer list:

  • Log in to your eCommerceGo SaaS admin panel.
  • Navigate to the “Customers” section from the main menu.

15.3 Enhanced Customer Insights with Customer Timeline

Within the Customer Module, we’ve introduced a powerful feature that equips admins with invaluable insights into customer behavior. Seamlessly integrated into eCommerceGo, this tool provides a comprehensive view of your customers’ interactions without affecting your platform’s appearance.

Comprehensive Customer Overview:

  • Customer Name: Easily identify and personalize interactions with your customers.
  • Customer Email: Improve communication and engagement with accurate contact information.
  • Total Spend: Gain deeper insights into individual spending patterns.
  • Total Orders: Track each customer’s order history for more effective decision-making.

From Basic Tracking to Monitor Key Customer Interactions:

  • Register Date: Stay informed about new registrations, helping you understand your growing customer base.
  • Last Login: Gain insights into recent customer activities to refine engagement strategies.Wishlist Actions: Track when customers add or remove items from wishlists, facilitating personalized recommendations.
  • Wishlist Actions: Track when customers add or remove items from wishlists, facilitating personalized recommendations.
  • Cart Management: Monitor items added to or removed from shopping carts, optimizing the shopping experience.
  • Order Placement: Stay updated on successful order completions, ensuring efficient order processing.

With the Customer Timeline, you have the power to make data-driven decisions, refine marketing strategies, and enhance customer engagement effortlessly. This invaluable tool seamlessly enhances your eCommerce operations while keeping your customers unaware of the backend improvements.

Effortlessly manage customer interactions, profiles, and relationships with the Customers Module in eCommerceGo SaaS. Enhance customer satisfaction, streamline communication, and nurture lasting connections to drive your online business forward.

15.4 Customer Filter

In the world of e-commerce, understanding your customers is paramount, and that’s precisely where the Customer Filter tool in eCommerceGo SaaS comes into play. This feature offers a robust and sophisticated way to gain valuable insights into your customer base, allowing you to make informed decisions and create more effective marketing strategies and relationships.

  • 15.4.1 Finding Customer Names:

    • Click on the “Customer Filter” button within your eCommerceGo SaaS dashboard.

    • From the list of available options, select “Name”.

    • You’ll then be presented with two options: “Include” and “Exclude”. If you want to find customers by their names, select “Include”.

    • Next, a text box will appear. Enter the customer’s name in the box, and the filter will retrieve the relevant customer data based on the name provided.

  • 15.4.2 Finding Customer Email Addresses:

    • Within the Customer Filter tool, choose “Email” from the list of options.

    • Again, you’ll see the options “Include” and “Exclude”. To search for customers by their email addresses, select “Include”.

    • A text box will appear; enter the customer’s email address, and the filter will fetch customer data associated with that email.

  • 15.4.3 Filtering by Last Active Date:

    • To narrow down customer data based on their last active date, choose the “Last Active” option from the Customer Filter.

    • You’ll have three choices for filtering: “Before”, “After”,and “Equal”. Select the appropriate option based on your criteria.

    • For example, if you choose “Before”, you can specify a date, and the filter will display customers who were last active before the given date.

  • 15.4.4 Filtering by Average Order Value (AOV), Number of Orders, and Total Spend:

    • When looking to filter customers based on AOV, the number of orders, or total spending, choose the respective option from the Customer Filter tool.

    • You’ll have three comparison choices: “Less than”, “More than”, and “Equal”.

    • For instance, if you select “More than” and specify an amount for AOV, the filter will display customers whose average order value exceeds that amount.

By following this step-by-step process, you can effectively use the Customer Filter tool to find customers based on specific criteria like their names, email addresses, last active dates, AOV, number of orders, and total spending. This tool enables you to segment your customer base and tailor your marketing and customer interaction strategies for better engagement and personalized experiences.

16. Reports

16.1 Customer Reports

The Customer Order Reports is a dynamic tool within the Customer Module that provides you with insightful visualizations and analytics regarding order patterns and customer behaviors. This robust feature empowers you to make informed decisions and steer your e-commerce strategies in the right direction.

Understanding the Dashboard

Upon entering the Customer Order Reports section, you’re greeted with an interactive dashboard that unveils a treasure trove of data-driven insights.

Flexibility in Data Views:

  • Yearly Overview

    Zoom out and grasp the annual performance. Whether it’s the holiday season rush or the gradual uptick, the yearly overview ensures you’re well-informed about the grand trends.

  • Last Month’s Insight

    Delve into the immediate past with a focus on the last month. This helps you gauge the recent trends and spot any shifts in customer behavior.

  • Current Month Snapshot

    Stay updated in real-time with the current month’s snapshot. This aids in adjusting strategies mid-course and capitalizing on emerging opportunities.

  • Last 7 Days

    For granular insights, the Last 7 Days view is indispensable. See the microcosm of orders and unveil short-term fluctuations.

  • Monthly Order Bar Graph

    Witness the pulse of your business through the monthly bar graph. This vivid representation showcases the rhythm of orders throughout the year. Each bar represents a month, and the height of the bar corresponds to the total order count for that month.

Pie Chart Breakdown: Dive deeper into the demographics of your customer base through the pie chart. With two distinct shades, it elegantly differentiates between orders from your loyal registered customers and those from guests. This visualization provides a snapshot of your customer distribution.

  • Customer vs. Guest Analysis:

    One of the most illuminating aspects of the Customer Order Reports is the ability to compare orders between registered customers and guests. By discerning who’s ordering more, you can tailor marketing campaigns, rewards, and incentives more effectively.

  • Harnessing Insights for Growth:

    With the Customer Order Reports at your disposal, you’re not just looking at numbers; you’re unlocking narratives. Spot trends, identify peak sales periods, and refine your engagement strategies based on empirical data.

16.2 Order Reports

In eCommerceGo SaaS, the Order Reports module is a robust tool that empowers businesses with valuable insights and data-driven decision-making. While the Customer module streamlines customer-related data, the Order Reports module takes a closer look at the business’s transaction and stock details, offering a comprehensive overview of e-commerce operations.

  • 16.2.1 Sales Reports

    The Sales Reports option within Order Reports provides a comprehensive view of your sales data. You can track sales on a yearly, monthly, and weekly basis. It presents essential figures like Gross Sales and Net Sales, allowing you to understand your revenue and profit margins. Additionally, you can access key metrics such as the total number of orders, the quantity of items purchased, shipping charges, and the total worth of coupons used. Visual representations in the form of graphs, like the Gross Sale vs. Net Sale comparison and Order Analytics Visualization, make it easier to interpret and act upon your sales data.

  • 16.2.2 Sales Product Report

    The Sales Product Report delves into product-specific data. It showcases crucial information like the total net sales and the number of items purchased. This report helps you identify the top-performing products in your inventory, enabling you to optimize your product offerings and sales strategies. Graphical representations offer a quick visual overview.

  • 16.2.3 Sales Category Reports

    Understanding the performance of different product categories is essential. The Sales Category Reports segment allows you to analyze category-wise sales. You can view the sales figures for various product categories in both numerical and graphical formats. This insight helps in assessing which product categories are thriving and which may require more attention or marketing efforts.

  • 16.2.4 Sales Downloadable Products

    For businesses offering downloadable products, the Sales Downloadable Products report is invaluable. It provides a detailed overview of the sales of downloadable products, offering a snapshot of their popularity and revenue contribution. This data is particularly useful for digital product businesses. This will only be visible if the option of downloadable products is enabled or available.

Incorporating the Order Reports module into your eCommerceGo SaaS platform empowers you with data-driven decision-making capabilities. Whether you want to understand your sales performance, optimize product offerings, or manage your inventory more effectively, this module provides the necessary tools and insights to enhance your e-commerce operations and drive growth.

16.3 Stock Reports

The Stock Reports section focuses on your inventory. It offers a list-based view of your stock, enabling you to manage and track available products easily. Additionally, admin privileges allow you to make necessary stock adjustments or edits directly within the platform, ensuring accurate inventory management.

17. Data Export in Customer, Coupon, and Order Modules

In the Customer and Order Module of eCommerceGo SaaS, we’ve streamlined the process for you. Now, a handy “Export” button is at your service. Click it, and your order and customer lists will be seamlessly converted into Excel sheets

With this feature, managing and analyzing your customer data becomes a breeze. There’s no need for manual data entry or tedious copying and pasting. Stay organized and make informed decisions effortlessly with this convenient function.

18. Marketing

18.1 Coupon Management

With this powerful feature of Coupon Management of eCommerce Go, you can effortlessly create and manage discount coupons for your eCommerce store to attract and retain customers. Let’s walk through the process step by step:

  • 18.1.1 Create a New Coupon
    • Click on the “+” button to create a new discount coupon.
  • 18.1.2 Coupon Details

    • Start by providing a suitable name for your discount coupon.
  • 18.1.3 Select Discount Type

    • Choose the type of discount you want to offer from three options:

    1. For Percentage Discount:

    • Set the minimum spend, maximum spend, and the discount percentage.
    • Define a usage limit for the coupon per person.
    • Set an expiry date.
    • Choose to manually input a code or auto-generate one.

    2. For Flat Rate Discount:

    • Similar to the percentage discount, enter the minimum spend, maximum spend, and the discount amount.
    • Specify a usage limit per person.
    • Set an expiry date.
    • Choose to manually input a code or auto-generate one.

    3. For Fixed Product Discount:

    • Select products from the given list to which the discount will be applied.
    • Choose any specific products that should be excluded from the discount.
    • Select product categories.
    • Specify categories to exclude from the discount.
    • If a product falls into an excluded category, the discount won’t apply. If excluded products belong to included categories, the discount will be applied.
  • 18.1.4 Additional Options for All Coupon Types

    • Set a minimum spend requirement for the coupon to be valid.
    • Specify a maximum spend limit for the coupon.
    • Define a usage limit per person.
    • Limit usage to a specific number of items.
    • Finally, set an expiry date for the coupon.
  • 18.1.5 Completion

    • Click the “Generate Code” button at last in all the options.
  • With these flexible options, you can create a wide range of discount coupons tailored to your eCommerce store’s needs. Whether it’s percentage-based discounts, flat rate savings, or special offers for specific products or categories, eCommerceGo makes coupon management easy and effective.

    Start attracting more customers and driving sales by offering enticing discounts with our Coupon Management settings. Your job is done, and your eCommerce store is now equipped with a powerful marketing tool to boost sales and customer loyalty.

    18.2 Newsletter

    The Newsletter Module within eCommerceGo SaaS empowers you to build and nurture customer relationships through targeted email campaigns. This comprehensive documentation will guide you through the features, functionalities, and best practices associated with the Newsletter Module.

    Introduction to the Newsletter Module

    The Newsletter Module serves as a valuable tool for communicating with your audience, promoting products, and delivering personalized content directly to subscribers’ inboxes. By harnessing the power of email marketing, you can drive engagement, loyalty, and conversions.

    • To access the Newsletter interface
      • Log in to your eCommerceGo SaaS admin panel.
      • Navigate to the “Newsletter” section from the main menu.
    • Managing Newsletter Subscribers
      • View and manage your list of newsletter subscribers.

    The Newsletter Module in eCommerceGo SaaS empowers you to build a direct and meaningful connection with your customers through targeted email communication. By utilizing the functionalities outlined in this documentation, you can create engaging newsletters, drive customer engagement, and foster lasting relationships that contribute to the success of your online store.

    18.3 Flash Sale

    • 18.3.1 Settings – Backend (Admin Side)

      Within the eCommerceGo SaaS product’s Marketing module, you can harness the power of Flash Sales to drive engagement and boost sales. Here’s a detailed breakdown of how to configure a flash sale from the admin backend:

      Creating a Flash Sale:

      • Accessing Flash Sale: To get started, navigate to the Marketing module and click on “Flash Sale.” This is where you can manage and set up flash sales for your store.

      • Adding a Sale: To create a new flash sale, click on the “+” button. This initiates the sale configuration process.

      Sale Details: In this step, you’ll provide essential information about the flash sale:

      • Sale Name: Assign a unique name to your sale for easy identification.

      • Start Date and End Date: Specify the duration of the sale by setting the start and end dates.

      • Start Time and End Time: Define the exact times when the sale will commence and conclude.

      • Discount Type: Choose between “Flat Rate” or “Percentage” to determine how the discount will be applied.
      • Discount Amount: Set the discount amount based on your chosen type.

      Sale Targeting: Customize which products, categories, or product prices the sale will affect:

      • Target Selection: Select the target for your flash sale from “Shop, Category, Product Price, and Product”

      • “Is” or “Is Not”: Choose whether you want to include or exclude specific items.

      • Category Selection: You can select the category that you have to keep on sale by selecting the “is” option, and if you don’t to keep a category on sale, then you can select the category and click on the “is not” option.

      • Product Selection: If you don’t want to put the whole category on sale, then you can also select the products that you have to keep on sale, you can also select the products that you don’t want to keep on sale by selecting the “is not” option.

        Here, when the target selection is not for the “Shop” option, the system will directly take “Category” as a priority and then set other sale targets accordingly.

      Product Price Options: If you’ve selected “Product Price” as your target, specify the price criteria using these options:

      • Equal To: Products in the sale will have prices exactly matching the specified value.

      • Not Equal: Prevent discounts that match the selected price.

      • Greater Than: Offer discounts for products priced higher than the selected value.

      • Less Than: Apply discounts to products priced lower than the selected value.

      • Greater Than or Equal To: Discounts will be given for products priced equal to or higher than the selected value.

      • Less Than or Equal To: Discounts will apply to products priced equal to or lower than the selected value.

    • 18.3.2 How does this affect Frontend?

      • Flash Sale Category Display: On the front end, customers will notice a dedicated section or banner highlighting the ongoing flash sale. This section prominently showcases the selected sale category, making it easily visible to visitors as soon as they land on your website.
      • Discount Details: The front end prominently displays the discount details you set in the admin backend. For instance, if you choose a “20% off” discount on electronics, this information will be communicated to customers, encouraging them to explore the sale items.
      • Category Navigation: Customers can effortlessly navigate to the sale category by clicking on the designated section or banner. This provides a direct path to view all products within the selected category that are part of the flash sale.
      • Product Listings: Within the sale category, customers will find a list of products eligible for the discount. Each product will display the discounted price alongside the original price, allowing shoppers to easily compare and understand the savings.
      • Countdown Timer: To create a sense of urgency and excitement, the front end often includes a countdown timer. This timer informs customers of the remaining time left in the flash sale, encouraging them to make quick purchasing decisions.

      By configuring these settings, you can create highly customized flash sales tailored to your specific marketing strategies and product offerings. Whether you want to discount specific products, categories, or price ranges, eCommerceGo’s backend provides the flexibility you need to run effective flash sales campaigns.

    18.4 Wishlist Email Notifications

    We’re making it easier for you to engage with your customers. Now, in our Marketing Module, you can email customers about the products they’ve added to their wishlists. It’s a simple way to keep customers informed and boost your sales.

    How does it work?:

    • Product Alerts: Send emails to customers when the products they’ve saved in their wishlists have special offers, or discounts, or are back in stock.
    • Personalized Communication: These emails are personalized, making your customers feel valued and appreciated.
    • Boost Sales: By notifying customers about the products they’re interested in, you’re more likely to convert their interest into purchases.

    It’s that easy! With Wishlist Email Notifications, you can connect with your customers and drive more sales. Try it out in our Marketing Module today!

    18.5 Abandon Cart

    We’ve made it even simpler for you to reconnect with potential customers who left items in their shopping carts. With our “Abandon Cart” feature in the Marketing Module, admins can send emails to customers regarding the products they have added to their carts.

    How does it work?:

    • Easy Product Selection: Admins can choose products directly from customers’ wishlists to include in reminder emails.
    • Recover Sales: By sending friendly reminders, you can help customers pick up where they left off and complete their purchases.
    • Boost Conversions: Encourage undecided shoppers to make a purchase, increasing your sales and customer satisfaction.

    It’s a hassle-free way to recover potentially lost sales and improve your bottom line. Give “Abandon Cart” a try today in our Marketing Module!

    19. WhatsApp API Notifications

    In the world of e-commerce, effective communication with customers is essential, and the WhatsApp API Notifications setting in eCommerceGo SaaS takes this communication to the next level. With this feature, you have the power to send timely and relevant notifications to your customers, enhancing their shopping experience and keeping them informed.

    Here’s how it works:

    19.1 Order Notifications:

    Keep your customers in the loop by sending them notifications when an order is created. This ensures that they are aware of their recent purchase and can anticipate its delivery. It also provides an opportunity for customers to reach out if they have any questions or concerns.

    19.2 Status Change Updates:

    Customers appreciate transparency. With status change notifications, you can inform them about the progress of their orders. Whether it’s “processing”, “shipped”, or “delivered”, these updates ensure that customers are aware of the current status of their purchases.

    19.3 Stock Status Alerts:

    In e-commerce, it’s important to let customers know when a product they’re interested in is back in stock. The WhatsApp API enables you to send instant alerts when items that were previously out of stock become available again, helping you convert potential sales.

    19.4 Abandoned Cart and Wishlist Reminders:

    Customers sometimes add products to their cart or wishlist but don’t complete the purchase. With WhatsApp notifications, you can gently remind them about the items they left behind, providing an opportunity for them to revisit your store and make a purchase.

    19.5 Admin Control:

    The flexibility to enable or disable WhatsApp notifications puts you in control. You can tailor your customer communication strategy to align with your convenience and preferences. This ensures that you’re not overwhelming your customers with notifications and can manage the timing and frequency of messages effectively.

    In summary, WhatsApp API Notifications in eCommerceGo SaaS is a powerful tool for improving customer engagement and communication. By providing timely updates and valuable information, you can enhance the shopping experience, boost customer satisfaction, and increase the likelihood of repeat business. Whether it’s order updates, stock alerts, or cart reminders, these notifications help you stay connected with your customers and provide them with the information they need to make informed purchasing decisions.

    20. WooCommerce

    The WooCommerce Module within eCommerceGo SaaS facilitates the integration and management of your store’s products and inventory with the WooCommerce platform. This documentation provides a step-by-step guide to set up and use the WooCommerce Module effectively.

    20.1 Access WooCommerce Integration:

    Log in to your eCommerceGo SaaS admin panel and navigate to “WooCommerce Integration.”

    20.2 Retrieve WooCommerce Credentials:

    Obtain the Store URL, Consumer Key, and Consumer Secret from your WooCommerce store.

    20.3 Synchronization Process

    • 20.3.1 Access WooCommerce Settings: In “WooCommerce Integration,” go to “Settings” and select “WooCommerce Settings.”

    • 20.3.2 Store Credentials: Find your Store URL, Consumer Key, and Consumer Secret on the WooCommerce Settings page.

    • 20.3.3 Initiate Synchronization: Use the provided credentials to start the synchronization process within WooCommerce.

    • 20.3.4 Enter WooCommerce Credentials: Input the Store URL, Consumer Key, and Consumer Secret in the WooCommerce dashboard.

    • 20.3.5 Authorize Synchronization: Confirm credentials to authorize secure data exchange between the platforms.

    20.4 Product Management

    • 20.4.1 Import Products: Sync products from WooCommerce to eCommerceGo SaaS effectively.

    • 20.4.2 Product Categories: Organize products into categories for easy navigation.

    20.5 Coupon Management in WooCommerce Module:

    The Coupon Management feature in the WooCommerce Module of eCommerceGo SaaS enables easy creation, management, and tracking of promotional coupons. Boost sales and loyalty by setting up discounts, usage restrictions, and validity periods for your customers.

    20.6 Customer Management in WooCommerce Module:

    The Customer Management feature in the WooCommerce Module of eCommerceGo SaaS allows efficient management of customer profiles, orders, and interactions. Access customer details, and order history, and engage in personalized communication to enhance their shopping experience.

    The WooCommerce Module in eCommerceGo SaaS simplifies the integration of your store with WooCommerce, enabling efficient product and inventory management. Follow the outlined steps to establish a seamless connection, import products, and manage inventory effectively, enhancing your e-commerce operations.

    21. Shopify

    The Shopify Module within eCommerceGo SaaS streamlines the process of integrating and managing your store’s products and inventory with the Shopify platform. This documentation offers a comprehensive guide to help you effectively set up and utilize the Shopify Module.

    21.1 Access Shopify Integration:

    Log in to your eCommerceGo SaaS admin panel and navigate to “Shopify Integration”.

    21.2 Retrieve Shopify Credentials:

    Obtain your Shopify store’s API key and API password.

    21.3 Synchronization Process

    • 21.3.1 Access Shopify Settings: Within “Shopify Integration,” go to “Settings” and select “Shopify Settings.”

    • 21.3.2 Store Credentials: Locate your API key and API password on the Shopify Settings page.

    • 21.3.3 Initiate Synchronization: Utilize the provided credentials to initiate the synchronization process within Shopify.

    • 21.3.4 Enter Shopify Credentials: Input the API key and API password in the Shopify dashboard.

    • 21.3.5 Authorize Synchronization: Confirm credentials to authorize secure data exchange between the platforms.

    21.4 Product Management

    • 21.4.1 Import Products: >Effortlessly sync your Shopify products to the eCommerceGo SaaS platform.

    • 21.4.2 Category Synchronization: Ensure consistency in how products are organized and displayed by synchronizing Shopify product categories with eCommerceGo.

    21.5 Coupon Management in Shopify Module:

    The Coupon Management feature within the Shopify Module of eCommerceGo SaaS allows you to create, update, and manage coupons originating from your Shopify store directly within the eCommerceGo platform. Simplify the process of running promotions and discounts to attract and retain customers.

    21.6 Enhanced Marketing:

    With integrated coupons, efficiently plan and execute marketing campaigns across both platforms. Coordinate promotions, discounts, and special deals to reach a broader audience and enhance your marketing capabilities.

    In summary, the Shopify Module in eCommerceGo SaaS streamlines the integration of your store with Shopify, simplifying product and inventory management. Follow the provided steps to establish a seamless connection, import products, synchronize categories, and manage coupons effectively, bolstering your e-commerce operations.

    22. Customer Support Ticket

    The Customer Support Ticket Module within eCommerceGo SaaS serves as a crucial tool for efficient customer issue resolution and communication. This comprehensive documentation will provide you with a detailed understanding of the features, functionalities, and best practices associated with the Customer Support Ticket Module.

    22.1 Introduction to the Customer Support Ticket Module

    The Customer Support Ticket Module is designed to facilitate seamless communication between customers and store owners. It acts as a bridge for customers to report issues, seek assistance, and receive prompt responses while enabling store owners to address concerns effectively and maintain high customer satisfaction.

    22.2 Accessing the Customer Support Ticket Dashboard

    To access the Customer Support Ticket dashboard:

    • Log in to your eCommerceGo SaaS admin panel.
    • Navigate to the “Support Ticket” section from the main menu.

    22.3 Managing and Responding to Support Tickets

    • View the list of submitted support tickets in the “Support Ticket” section.
    • Click on a ticket to access its details and customer information.
    • Review the issue description and attachments to understand the problem.
    • Craft a comprehensive response to address the customer’s concern.
    • Attach relevant files, images, or documents to provide more precise context.
    • Send the response to the customer, initiating a dialogue.

    22.4 Ticket Status and Follow-Up

    • Update the ticket status based on progress.
    • Mark tickets as “Open,” “In Progress,” or “Resolved” as appropriate.
    • Regularly follow up with customers to provide updates or solutions.

    22.5 Closing a Support Ticket

    • Once the customer’s issue is resolved, mark the ticket as “Resolved.”
    • Ensure the customer is satisfied with the resolution before closing the ticket.
    • Closed tickets are retained for reference but are no longer active.

    22.6 Enhancing Customer Experience

    • Prioritize swift responses and resolutions to demonstrate commitment to customer satisfaction.
    • Maintain a friendly and professional tone in all interactions.

    22.7 Integrating Support Ticket Data

    • Use support ticket data for analysis and improvement of customer support processes.
    • Identify common issues to enhance product or service offerings.

    The Customer Support Ticket Module in eCommerceGo SaaS empowers you to provide timely and effective customer support. By utilizing the functionalities outlined in this documentation, you can resolve customer issues efficiently, enhance customer satisfaction, and build stronger relationships with your customers.

    22.8 How Customer Can Raise The Support Ticket?

    We understand that sometimes you might need assistance or have queries while navigating our eCommerceGo SaaS platform. Our Support Ticket system is here to make sure your concerns are addressed promptly. Let’s walk you through the process of raising a support ticket step by step:

    Step 1: Log In

    Begin by logging in to your account on the eCommerceGo SaaS theme.

    Step 2: Access “My Account”

    Once logged in, locate the “My Account” option situated at the top right corner of the website or theme. Click on it.

    Step 3: Navigate to Support Ticket

    After clicking on “My Account,” you’ll be directed to the Account Settings page. Here, scroll down to find the “Support Ticket” section.

    Step 4: Add Ticket

    Within the Support Ticket section, you’ll notice an “Add Ticket” option. Click on it to initiate the support ticket creation process.

    Step 5: Provide Ticket Details

    Now, you’ll be prompted to provide essential details for your support ticket:

    • Support Ticket Title: Give a concise title that summarizes your concern.

    • Select Order Number: Choose the relevant order number related to your query.

    • Attachment: If needed, you can attach files or documents to provide more context.

    • Description: In this section, you can elaborate on your concern. Feel free to describe the issue in detail or even attach images if it helps in explaining.

    Step 6: Create

    After filling in the necessary details, review your support ticket information. Once you’re satisfied, hit the “Create” button.

    The dedicated support team will promptly review your ticket and work towards resolving your query. You can keep track of the progress and updates through your account. The Support Ticket system ensures that your concerns are heard and addressed promptly, enhancing your experience with eCommerceGo SaaS.

    23. POS

    The Point of Sale (POS) Module within eCommerceGo SaaS offers a seamless and efficient way to handle in-person transactions and enhance the shopping experience for customers. This comprehensive documentation will guide you through the features, functionalities, and best practices associated with the POS Module.

    23.1 Introduction to the Point of Sale (POS) Module

    The Point of Sale (POS) Module is designed to facilitate real-time sales transactions within a physical retail setting. It enables store owners and staff to process orders, accept payments, and manage inventory directly from a physical location.

    23.2 Accessing the POS Interface

    To access the Point of Sale interface:

    • Log in to your eCommerceGo SaaS admin panel.
    • Navigate to the “Point of Sale” section from the main menu.

    23.3 Adding Products to the Cart

    • In the POS interface, select products by searching for items.
    • Add selected products to the cart for the current transaction.

    23.4 Reviewing and Editing Cart Items

    • View the list of items in the cart.
    • Edit quantities, remove items, or adjust prices as needed.

    23.5 Processing Transactions

    • Review the cart contents and total amount.
    • Select payment methods, such as cash.
    • Process the payment and generate a receipt for the customer.

    23.6 Managing Inventory in Real Time

    • As items are sold, the inventory is automatically updated in the system.
    • Prevent overselling and maintain accurate stock levels.

    The Point of Sale (POS) Module in eCommerceGo SaaS revolutionizes in-person transactions, providing a convenient and streamlined experience for both store owners and customers. By utilizing the functionalities outlined in this documentation, you can effectively manage sales, inventory, and customer interactions, ultimately enhancing the overall retail experience.

    24. CMS

    24.1 Custom Pages

    The Custom Pages Module within eCommerceGo SaaS empowers you to create and manage custom pages for your online store, enhancing your brand’s online presence and providing valuable information to your customers. This comprehensive documentation will guide you through the features, functionalities, and best practices associated with the Custom Pages Module.

      24.1.1 Introduction to the Custom Pages Module

      The Custom Pages Module is designed to offer flexibility in creating and customizing static pages for your online store. These pages play a vital role in providing essential information, engaging content, and a cohesive brand experience to your visitors and customers.

      24.1.2 Accessing the Custom Pages Interface

      To access the Custom Pages interface:

      • Log in to your eCommerceGo SaaS admin panel.
      • Navigate to the “Custom Pages” section from the main menu.

      24.1.3 Creating New Pages

      • Click on “Create New Page” in the Pages interface.
      • Provide a title, content, and any images or media for the page.

      24.1.4 Enabling/Disabling Pages

      • Choose to publish or unpublish pages as needed.
      • Control page visibility to manage content availability.

      24.1.5 Page SEO Optimization

      • Optimize page content for search engines.
      • Add meta titles, descriptions, and keywords for better visibility.

      24.1.6 Integrating Media and Visual Content

      • Embed images, videos, infographics, and other media to enhance page content.
      • Ensure media is relevant and contributes to the overall message.

      24.1.7 Enhancing User Experience

      • Design pages with a user-centric approach.
      • Use clear headings, bullet points, and concise content for easy readability.

      24.1.8 Mobile Responsiveness

      • Ensure that page content is displayed correctly on mobile devices.
      • Test and optimize pages for a seamless mobile browsing experience.

      24.1.9 Regular Content Updates

      • Keep page content up to date with accurate information.
      • Update content based on product launches, promotions, or seasonal changes.

    The Custom Pages Module in eCommerceGo SaaS empowers you to create engaging and informative static pages for your online store. By utilizing the functionalities outlined in this documentation, you can effectively communicate with your audience, showcase your brand’s values, and provide valuable resources, ultimately enhancing user engagement and building a strong online presence.

    24.2 Blogs

    The Blog Module within eCommerceGo SaaS enables you to establish a dynamic platform for sharing valuable content with your customers, enhancing engagement, and establishing your brand as an authoritative source. This comprehensive documentation will guide you through the features, functionalities, and best practices associated with the Blog Module.

      24.2.1 Introduction to the Blog Module

      The Blog Module serves as a versatile space for delivering informative and engaging content to your audience. By leveraging this module, you can create and share articles, guides, updates, and insights that resonate with your customers and foster a deeper connection.

      24.2.2 Accessing the Blog Interface

      To access the Blog interface:

      • Log in to your eCommerceGo SaaS admin panel.
      • Navigate to the “Blog” section from the main menu.

      24.2.3 Creating New Blog Posts

      • Click on “Create New Post” in the Blog interface.
      • Provide a compelling title, content, and relevant images for the post.

      24.2.4 Formatting and Styling

      • Utilize formatting tools to structure and enhance the readability of your content.
      • Add headings and media to create visually appealing posts.

      24.2.5 Categorizing Posts

      • Assign posts to relevant categories for easy navigation and organization.
      • Group posts based on topics, products, or industry segments.

      24.2.6 Sharing on Social Media

      • Integrate social sharing buttons to enable easy post sharing on social platforms.
      • Expand the reach of your content by encouraging readers to share.

      24.2.7 Consistency and Frequency

      • Maintain a regular posting schedule to keep readers engaged.
      • Create a content calendar to plan and manage your blog posts effectively.

    The Blog Module in eCommerceGo SaaS empowers you to deliver valuable content that resonates with your audience and strengthens your brand’s identity. By utilizing the functionalities outlined in this documentation, you can establish your store as a reliable source of information, engage customers, and foster trust and credibility within your target market.

    24.3 FAQs

    The FAQs Module in eCommerceGo SaaS streamlines customer support by offering a repository of frequently asked questions and essential information. Accessible through the admin panel, this module assists users in finding quick answers and reduces support inquiries. Users can search FAQs, to improve the overall customer experience. Organize FAQs into categories, update content regularly, and integrate with support resources for efficient issue resolution. Utilize analytics to track performance and enhance user satisfaction.

    24.4 Contact Us

    The Contact Us Page in eCommerceGo SaaS offers a direct means for customers to connect with admins, fostering effective communication. This documentation outlines the features and processes associated with the Contact Us Page.

      24.4.1 Introduction to the Contact Us Page

      • The Contact Us Page facilitates seamless interaction between customers and admins, enabling customers to reach out with inquiries, concerns, or feedback.

      24.4.2 Customer Contact Submission

      • Customers have to access the Contact Us Page within the theme.
      • Customers have to input their contact details, which may include email addresses, phone numbers, or any relevant information.

      24.4.3 Admin Response Capability

      • The submitted customer contact details are relayed to the Contact Us Module within eCommerceGo SaaS.
      • Admins can access these details and respond effectively to customer queries.

      24.4.4 Effective Communication

      • The Contact Us Page streamlines communication between customers and admins, ensuring that inquiries are directed to the appropriate channels.

      24.4.5 Customer Support Enhancement

      • The Contact Us Page contributes to enhanced customer support by providing a dedicated avenue for addressing concerns.

      24.4.6 Admin-Customer Connectivity

      • The module facilitates direct connectivity between admins and customers, creating a platform for addressing issues promptly.

      24.4.7 Admin-Customer Connectivity

      • Admins can provide personalized and effective responses, enhancing customer satisfaction and trust.

      24.4.8 Promoting Engagement

      • By offering a Contact Us Page, eCommerceGo SaaS promotes engagement and proactive customer communication.

    By utilizing the Contact Us Page within eCommerceGo SaaS, admins can maintain open lines of communication with customers, address inquiries, and provide timely assistance, leading to improved customer relationships and overall satisfaction.

    25. Style Customizing

    25.1 Settings – Admin Side (Backend)

    The eCommerceGo SaaS product empowers super admins with the flexibility to customize the look and feel of their platform through custom CSS. Here’s how super admins can utilize this feature:

    Adding Custom CSS (Super Admin)

    • Access Super Admin Dashboard: Super Admins can log in to their dedicated Super Admin Dashboard, which provides them with comprehensive control over the system.

    • Navigate to Settings: Within the Super Admin Dashboard, locate the “Settings” page. This is where you can fine-tune various aspects of the platform.

    • Style Customizing: Click on the “Style Customizing” button. This grants super admins access to the custom CSS editor.

    • Adding Custom CSS: In the CSS editor, super admins can enter and save their custom CSS code. This code can be used to modify the platform’s appearance, layout, and styling to match the brand’s unique identity or preferences.

    By having the ability to add custom CSS on the admin side, super admins can maintain full control over the visual aspects of their eCommerce platform.

    25.2 Settings – Theme Side (Frontend)

    On the theme side, individual admins also have the option to customize the platform’s appearance by adding custom CSS. Here’s how admins can do this:

    Adding Custom CSS (Admin – Frontend)

    • Access Store Settings: Admins who want to customize the frontend appearance need to log in to their admin accounts and access the “Store Settings”.

    • Find Style Customizing: Within the “Store Settings,” locate the “Custom CSS” section. This is where admins can personalize the front end’s look and feel.

    • Adding Custom CSS: In the “Custom CSS” section, admins can enter their custom CSS code. This code enables them to make specific visual changes to the front end, such as adjusting colors, fonts, or layouts.

    • Save Changes: After entering the custom CSS, admins should save their changes. The custom CSS will then be applied to the front end of the eCommerce platform.

    By allowing admins to add custom CSS on the theme side, eCommerceGo ensures that each store can have a unique and tailored appearance, aligning with their branding and design preferences. This flexibility contributes to a more personalized and visually appealing customer experience.

    26. Impersonate Login at Super Admin Side

    Super Admins benefit from a convenient and efficient feature on the Super Admin side – the “Login as Admin” function. This straightforward tool is accessible through the user module within the Super Admin interface. By simply clicking the “Login as Admin” button, Super Admins gain direct access to the platform as regular Admins. This feature simplifies the process of assuming admin-level responsibilities and allows Super Admins to experience the platform from an Admin’s perspective. It’s a valuable tool for troubleshooting, understanding user experiences, and managing platform functionalities more comprehensively.

    26.1 Access to Theme Links

    The super admins can also see the theme links by clicking on the button given beside the login as admin button in the user module. The super admins can easily open the theme links and easily view them from the list, with the help of this setting.

    27. Webhook Integration

    In eCommerceGo SaaS, the power of webhooks empowers users to seamlessly integrate various modules and elevate the functionality of their e-commerce platform. A webhook is a powerful tool that allows different software applications to communicate and share data in real time. It acts as a bridge between different modules, ensuring that when something happens in one module, the information is instantly shared with others.

    Here’s a step-by-step breakdown of how this integration works:

    27.1 Accessing Webhook Creation:

    To create a webhook, users need to navigate to the settings section within their eCommerceGo SaaS account. This is usually accessible through the admin or settings panel. Here, they will find a “create” button that initiates the process.

    27.2 Selecting the Module:

    After clicking the “create” button, users are presented with a list of modules that they can choose to integrate. These modules may include payment gateways, shipping providers, analytics tools, and more. Users can select the specific module they want to connect to their eCommerceGo SaaS platform.

    27.3 Method Selection:

    The next step involves choosing the desired method of data exchange. There are typically three options to select from: “Get,” “Put,” or “Post”. Each method defines how data is transferred and retrieved between the modules. For instance, “Get” is used to fetch data, while “Put” and “Post” are employed to send and update information.

    27.4 Entering the Webhook URL:

    To complete the integration, users need to specify the Webhook URL. This is the web address where the information will be sent. It acts as a destination for the data and ensures that the right module receives the information. Users should input the correct URL to guarantee successful integration.

    Once the above steps are completed, the integration is established, and data begins to flow seamlessly between the selected modules and eCommerceGo SaaS. This real-time data exchange improves the overall functionality of the platform, as it allows different components to work together harmoniously.

    For example, if a customer makes a purchase, the payment gateway module can instantly notify the order processing module through the webhook. This ensures that the order is processed immediately and accurately, providing a better customer experience.

    In summary, Webhook Integration in eCommerceGo SaaS simplifies the process of connecting various modules within the platform, making data exchange efficient and real-time. It serves as the backbone of a connected and robust e-commerce ecosystem, enabling users to tailor their platform to their specific needs and drive enhanced efficiency and functionality.

    28. Plan

    The Plan Module within eCommerceGo SaaS offers a flexible approach to managing subscription plans and pricing for your products or services. This comprehensive documentation will guide you through the features, functionalities, and best practices associated with the Plan Module.

    28.1 Introduction to the Plan Module

    The Plan Module enables you to create and manage subscription plans tailored to your customers’ needs. Whether you offer tiered pricing, recurring services, or membership levels, this module empowers you to effectively monetize your offerings.

    28.2 Accessing the Plan Interface

    To access the Plan interface:

    • Log in to your eCommerceGo SaaS admin panel.
    • Navigate to the “Plan” section from the main menu.

    28.3 Plan Wise Storage Limit for Super Admin

    With the Custom Storage Limits, Super Admins in eCommerceGo SaaS can now personalize storage limits when creating plans. This flexibility allows for tailored solutions, scalability, and a competitive edge, ensuring your e-commerce service offerings meet the unique needs of your customers. Simplify management and stay ahead in the ever-changing e-commerce landscape with this valuable addition.

    The Plan Module in eCommerceGo SaaS empowers you to design and manage subscription plans that cater to diverse customer needs. By utilizing the functionalities outlined in this documentation, you can enhance revenue streams, offer valuable services, and establish lasting relationships with your subscribers.

    29. Setting

    The Setting Module within eCommerceGo SaaS empowers admins with the tools to fine-tune and customize various aspects of the platform according to their unique preferences and requirements. This documentation offers a comprehensive guide to effectively navigate and modify settings within the platform.

    29.1 Introduction to the Setting Module

    The Setting Module serves as a centralized hub for admins, providing them with the ability to configure and personalize several crucial parameters. These include email settings, loyalty program details, payment preferences, brand aesthetics, language options, analytics, and more.

    29.2 Email Settings

    Within this section, admins can effortlessly configure key parameters related to email communication. These include:

    • Mail Driver
    • Mail Host
    • Mail Port
    • Mail Username
    • Mail Password
    • Mail Encryption
    • Mail From
    • Mail From Name

    29.3 Loyalty Program Settings

    Admins enjoy the flexibility to customize loyalty programs to align with specific business strategies. This involves modifying the Reward Points system to cater to distinct customer engagement objectives.

    29.4 Payment Settings

    This section allows admins to adapt payment preferences with ease. Key modifications include the ability to alter Publishable Key, Secret Key, and Description. These adjustments facilitate seamless payment transactions within the platform.

    29.5 Brand Settings

    Brand aesthetics can be tailored to reflect the identity of your business. In this segment, admins can make changes such as

    • Adjusting light and dark logo settings.
    • Modifying the favicon to align with personalized branding.

    29.6 Stock Settings Function on the Settings Page

    On the stock settings page, you will be able to change the stock settings that will be visible on the theme side.

    • You can add the number of low stock thresholds.
    • You can also add the number of out-of-stock thresholds for the time being till the product is available.
    • You can also enable or disable the stock management button so that the stock is managed automatically.
    • Enable: When this setting is enabled, refunded products are automatically restocked. This ensures that returned items are readily available for resale.
    • Disable: If you choose to disable this setting, refunded products will not be added back to your stock list. This can be useful in cases where the condition of returned items needs to be thoroughly inspected before resale.
    • You can also select one of these settings for which you want to send the notifications to your customers.

    29.7 Text and Format Settings

    This part empowers admins to personalize text and format settings. It includes the capability to:

    • Change the Title Text and Footer Text.
    • Define Date Format and Time Format.
    • Enable or disable RTL settings.
    • Choose a default language for the platform.

    29.8 Visual Appearance Settings

    In this segment, admins can customize the visual presentation of the platform. Notable adjustments encompass:

    • Fine-tuning Primary Color Settings.
    • Modifying Sidebar Settings.
    • Adjusting Layout Settings.

    29.9 Pixel Field Settings

    This section enables admins to configure analytics and tracking. Pixel IDs for platforms like Facebook, Twitter, LinkedIn, and more can be conveniently modified.

    29.10 Progressive Web App (PWA) Settings

    Personalization of Progressive Web App properties is facilitated here. Admins can modify properties such as:

    • App Title
    • App Name
    • App Background Color
    • App Theme Color

    29.11 WooCommerce Settings

    Accessing WooCommerce integration details is a part of this section. Admins can conveniently modify the Store URL, Consumer Key, and Consumer Secret for seamless connectivity.

    29.12 WhatsApp Settings

    Within this setting, admins can configure WhatsApp contact details, specifically the Contact Number for direct customer communication. The WhatsApp Chatbot setting with your number allows the chatbot’s visibility to customers in the theme.

    29.13 WhatsApp Message Settings

    Customizing WhatsApp messages is achievable here. Admins can modify Message Settings utilizing variables such as Order Variables and Item Variables.

    29.14 Custom Domain and Subdomain Settings

    Admins also have the option to customize their URL structure for improved readability and memorability. They can configure both short URLs for custom domains and extended URLs for subdomains.

    30. Profiles Update

    The Profile Update feature in eCommerceGo SaaS empowers both admins and super admins to personalize their profiles according to their preferences. This documentation provides a detailed guide on how admins and super admins can update their profiles within the platform.

    30.1 Admin Profile Update

    30.1.1 Accessing Admin Profile Update

    Admins can initiate their profile update by clicking on the “Hi, Admin” button located on the left side of the top dashboard.

    This button reveals a dropdown menu featuring two options: “Log Out” and “Profile.”

    30.1.2 Updating Admin Profile

    Upon clicking “Profile,” admins are directed to their profile page, where they can modify various credentials.

    Admins can edit their Name, Email, and Password as needed.

    Additionally, admins have the option to upload and change their profile picture for a personalized touch.

    30.2 Super Admin Profile Update

    The Profile Update feature in eCommerceGo SaaS empowers both admins and super admins to personalize their profiles according to their preferences. This documentation provides a detailed guide on how admins and super admins can update their profiles within the platform.

    30.2.1 Accessing Super Admin Profile Update

    Similar to admins, super admins navigate to the “Hi, SuperAdmin” button on the top left corner of the dashboard.

    From the dropdown menu, they choose “Profile” to access their profile page.

    30.2.2 Updating Super Admin Profile

    On the profile page, super admins can make adjustments to their personal information. Super admins possess the authority to modify their Name, Email, and Password as required. Furthermore, super admins can upload and change their profile pictures for enhanced customization.

    By following these steps, both admins and super admins can effortlessly update their profiles, ensuring that their information remains accurate and aligned with their preferences within the eCommerceGo SaaS platform.

    31. AI Module

    The AI Module in eCommerceGo SaaS brings advanced artificial intelligence capabilities to elevate the platform’s performance in each module. This documentation provides an overview of how AI enhances user experiences and outcomes.

    Key Features

    • Predictive Analytics: AI offers insights and trend prediction.
    • Enhanced Insights: Provides deeper understanding for informed decisions.
    • Adaptability: Helps businesses respond accurately to changing scenarios.


    • Efficiency: Automation saves time and effort.
    • Informed Decisions: AI-driven insights guide better choices.
    • Personalization: Enhances customer interactions.
    • Agility: Adapt to changing scenarios with accuracy.

    The AI Module empowers eCommerceGo SaaS with predictive analytics, automation, and improved insights. Seamlessly integrate AI into your business processes and experience enhanced efficiency and intelligence across the platform. For further assistance, our support team is readily available. Embrace AI to elevate your business operations now!

    32. Checkout Process

    The checkout process in eCommerceGo SaaS ensures a seamless and secure experience for customers as they complete their purchases. Here’s a step-by-step breakdown of the checkout process

    32.1 Select Products

    After browsing and selecting desired products, customers proceed to the checkout phase.

    32.2 Personal Details

    Customers provide their essential personal information, including name, email, and contact number. This information is crucial for order confirmation and communication.

    32.3 Billing Address

    Customers input the billing address, ensuring accurate invoicing and payment processing.

    32.4 Delivery Address

    Customers specify the delivery address where their purchased items will be sent.

    32.5 Payment Method

    Customers choose their preferred payment method, whether it’s digital wallets or other available options.

    32.6 Additional Note

    Customers have the option to include any additional notes or special instructions related to their order.

    32.7 Confirm Order

    After reviewing all details, customers confirm their order, indicating their intention to proceed with the purchase.

    32.8 Account Creation

    Both guests and registered users can complete the checkout process. If a guest clicks the “Create Account” button during checkout, a new account is automatically generated with the admin’s permission.

    32.9 Order Confirmation

    Upon confirming the order, customers receive an order confirmation page with details about their purchase.

    32.10 Order Management

    All submitted orders and associated details are sent to the Customer Module of the admin. The admin can access and review these details as needed.

    32.11 Guest Account Control: Admin’s Authority

    In eCommerceGo SaaS, admins hold the ability to regulate guest account registration directly from the customer section. This feature allows admins to enable or disable the status of guest registrations, giving them precise control over the platform’s user management and security.

    The checkout process ensures a smooth transaction for customers while providing the admin with the tools to manage and oversee orders effectively. This comprehensive approach enhances user satisfaction and streamlines the purchasing journey.

    33. Support Documents Account Settings Guide for Customers

    Managing your account and preferences in eCommerceGo SaaS is easy and convenient. Here’s a step-by-step breakdown of how to navigate through your account settings:

    33.1 Logging In

    Click on the “Login” button located at the top right corner of the theme page. Enter your credentials and click “Login.”

    33.2 Accessing Account Settings

    After logging in, click on “My Profile” in the same corner and select “My Account.” You’ll be directed to the Account Settings page.

    33.3 Edit Account Information

    Under “Edit Account Information,” update your details like first name, last name, email address, and phone number as needed.

    33.4 Change Password

    In the “Change Password” section, input your old password, set a new password, and confirm it to ensure the security of your account.

    33.5 Modify Address

    Easily manage your address by clicking on the “Modify Address” option. Make necessary changes and save.

    33.6 Address Book

    Within the Customer Account Settings, the Address Book feature empowers users to efficiently manage their preferred delivery addresses. Users can view, delete, and save addresses for streamlined checkout experiences. For address editing, the “Add Address” column provides the necessary tools. This functionality ensures that users can seamlessly maintain their address book without the need for extensive edits, enhancing convenience and expediting the ordering process.

    33.7 Support Ticket

    To learn how to create a support ticket, you can check the “How Customer Can Raise the Support Ticket?” already provided in this document.

    33.8 View Order History

    The “Order List””Order List” column displays your order history, providing insight into your past purchases and mentioning each detail with the delivery status of your products.

    33.9 Reward Points

    Track your reward points in the “Reward Points” section. Keep an eye on your accumulated points.


      So, if you purchase products for $1000 then you will get 10 reward points. So, this is how you can collect reward points.

    33.10 Return Requests

    Check your “Return Requests” to monitor any orders you’ve requested to return.

    33.11 Wishlist

    The “Wishlist” feature allows you to see the products you’ve added for future consideration.

    33.12 Logging Out

    When you’re done, use the “Logout” option to securely sign out from your account.

    By following these steps, you can effortlessly manage your account settings, ensuring a seamless and tailored experience while using eCommerceGo SaaS.

    Need more help?

    If you’re still uncertain or need professional guidance, don’t hesitate to contact us. You can contact us via email or submit a ticket with a description of your issue. Our team of experts is always available to help you with any questions. Rest assured that we’ll respond to your inquiry promptly.

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