Chat Pin – TicketGo Add-On Guide

Introduction

The ChatPin module in TicketGo provides an efficient way to manage important conversations within the system. With this feature, users can pin multiple chats, ensuring that key discussions remain easily accessible for reference. Once the task is complete, chats can be unpinned, helping to keep the interface organized and clutter-free. This module aims to enhance user productivity by prioritizing relevant chats while maintaining flexibility to manage them as work progresses.

How the ChatPin Module Enhances Workflow for Different Users

• Customer Support Teams: By pinning active or high-priority conversations, support agents can quickly access ongoing issues and ensure timely responses.
• Managers and Supervisors: They can pin important tickets or discussions for review, ensuring that nothing is missed or overlooked during critical stages of ticket resolution.
• Team Collaborators: For teams working on complex issues or projects, pinning relevant chats helps in maintaining a clear focus on essential discussions.
• Admins: Admins can pin chats that require attention or follow-up, allowing for better oversight and organization of workflows.
• Sales and Marketing Teams: They can pin conversations related to potential leads or key customers, ensuring that priority communications are easily accessible.

How to Install the ChatPin Add-On?

• Follow these steps for Installation : Setup Chatpin.

How to use the ChatPin Module?

• Once you enable the chatpin module, go to the conversations page.
• Over there on the top of each conversation, you will see a “pin” button.
• If you click on that button, your conversation with that particular customer will be pinned, and will be displayed on the top.
• You can also pin multiple conversations at the same time.
• You can also unpin the conversation whenever you want, just click on the pin button again, and your conversation will be unpinned,

So, this is how you can install and use the chatpin module easily.