Streamlined Notification Settings
The Slack integration ensures you stay updated on all key activities within TicketGo. Receive instant alerts when a new user is created, a new ticket is generated, a ticket reply is sent, or a ticket is closed. These notifications help your team stay on top of their tasks and respond promptly, improving communication and reducing delays. By centralizing all updates within Slack, your team can collaborate more effectively and resolve tickets faster.
Key Features of Slack Integration
With the Slack add-on for TicketGo, your team can benefit from several key features that enhance productivity and collaboration. Get real-time notifications on new, updated, or assigned tickets, ensuring your team is always in the loop. With automated ticket assignment alerts, you can quickly act on new responsibilities, while customizable channel notifications allow you to tailor alerts for specific teams. Track ticket progress effortlessly with status updates sent directly to Slack, and use Slack’s built-in messaging tools to collaborate without leaving the platform.
Screenshots from our system
To explore the functionality and usage of these Add-Ons, refer to the accompanying screenshots for step-by-step instructions on how to maximize their features.
Discover More Add-Ons
Unlock even more functionality with additional add-ons, providing enhanced networking and customization options for your TicketGo Add-Ons experience.
SMS
The SMS Notification Integration in TicketGo provides businesses with a reliable way to notify users about important ticket updates through SMS. This integration ensures that customers receive real-time notifications, even when they do not have access to email or other communication platforms. With the widespread use of mobile phones, SMS serves as a highly effective channel to keep customers informed about their ticket status, reducing the chances of missed updates and improving customer satisfaction.
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Send & Close
The Send and Close module in TicketGo allows you to close a ticket automatically when you send a reply. This means that as soon as your response is sent, the ticket status changes to "Closed" without needing any extra steps.
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Office Hours
The Office Hours Module in TicketGo allows businesses to set their working hours for each day of the week. This helps customers know when your support team is available. By defining your office hours, you ensure that customers are aware of your business’s availability before they create a support ticket.
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You will get immediate support from our support desk. Please visit here https://support.workdo.io/
Item support includes:
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However, item support does not include:
- Customization services
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