Automatic Ticket Closure
When this feature is enabled, the ticket will be marked as "Closed" immediately after you send a reply. This removes the need to manually update the status, ensuring a faster and smoother workflow.
Saves Time and Effort
By using Send and Close, support teams can quickly handle and close tickets without extra clicks. This is especially helpful when resolving a high volume of support requests, allowing agents to focus on new issues.
Screenshots from our system
To explore the functionality and usage of these Add-Ons, refer to the accompanying screenshots for step-by-step instructions on how to maximize their features.
Discover More Add-Ons
Unlock even more functionality with additional add-ons, providing enhanced networking and customization options for your TicketGo Add-Ons experience.
RocketChat
The Rocket.Chat integration in TicketGo provides real-time notifications for key ticketing events, ensuring your team stays informed and responsive. With this integration, TicketGo users can receive immediate updates within RocketChat channels about important ticket activities. This keeps all relevant stakeholders informed without having to leave the chat platform, making it easier to handle customer support and streamline communication.
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Plivo
The Plivo integration within TicketGo allows businesses to receive and send SMS notifications for crucial ticket events, ensuring real-time updates across agents, admins, and customers. By leveraging Plivo’s messaging API, you can keep everyone in the loop, whether it's notifying agents about incoming tickets or informing customers about ticket status changes. The integration enhances customer service efficiency by automating notifications and improving communication flow without needing additional tools.
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Discord
Discord is a widely used communication platform that enables real-time messaging, voice calls, and community engagement. Integrating Discord with TicketGo allows businesses and support teams to receive ticket notifications directly within their Discord servers. This seamless connection ensures that teams stay updated without constantly checking the TicketGo dashboard.
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ZitaSMS
ZitaSMS is a robust SMS gateway that allows businesses to send transactional and promotional messages efficiently. Integrating ZitaSMS with TicketGo enhances communication by enabling automated notifications, ticket updates, and alerts via SMS. This integration ensures that users stay informed about their tickets in real time without relying solely on email or in-app notifications.
View More2 reviews for Send & Close – TicketGo Add-On
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Contact Us for Support :
-
You will get immediate support from our support desk. Please visit here https://support.workdo.io/
Item support includes:
- Answer pre-sale questions or query
- Answering technical questions about item's features
- Assistance with reported bugs and issues
- Help with included 3rd party assets
- Free Installation services in some cases
However, item support does not include:
- Customization services
Check Documents & Tutorials
Code is bug free
Fantastic support experience! They responded within minutes and resolved my integration issue the same day. Highly recommend this team