Customizable Auto Replies
Every business has its own communication style, and the Auto Reply module allows users to customize messages accordingly. Support teams can tailor responses to include company branding, polite greetings, estimated resolution times, or additional instructions. This flexibility ensures that customers receive professional and informative messages suited to their needs.
Easy Configuration and Management
Setting up and managing the Auto Reply module is simple and user-friendly. Admins can enable, disable, or modify auto replies directly from the system settings without requiring technical expertise. This allows businesses to adjust responses as needed, ensuring relevant and up-to-date information is communicated to customers.
Screenshots from our system
To explore the functionality and usage of these Add-Ons, refer to the accompanying screenshots for step-by-step instructions on how to maximize their features.
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SMS
The SMS Notification Integration in TicketGo provides businesses with a reliable way to notify users about important ticket updates through SMS. This integration ensures that customers receive real-time notifications, even when they do not have access to email or other communication platforms. With the widespread use of mobile phones, SMS serves as a highly effective channel to keep customers informed about their ticket status, reducing the chances of missed updates and improving customer satisfaction.
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Mailchimp
Transform the way you communicate with customers by integrating Mailchimp with TicketGo. This powerful add-on bridges the gap between customer support and email marketing, ensuring that every ticket interaction is an opportunity to engage, inform, and build lasting relationships. From automated ticket notifications to personalized follow-ups, Mailchimp integration keeps your customers in the loop while enhancing your brand’s communication strategy.
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Chat Pin
The ChatPin module in TicketGo provides a straightforward way to prioritize and highlight important conversations within the system. By enabling this feature, users can pin specific conversations to the top of the list, ensuring that high-priority tickets or urgent discussions are always visible and easily accessible. This helps teams stay organized and focused on the most important conversations, preventing them from being overlooked among others. The ChatPin module is a simple yet effective tool for managing workflows and ensuring that critical issues are addressed in a timely manner.
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RocketChat
The Rocket.Chat integration in TicketGo provides real-time notifications for key ticketing events, ensuring your team stays informed and responsive. With this integration, TicketGo users can receive immediate updates within RocketChat channels about important ticket activities. This keeps all relevant stakeholders informed without having to leave the chat platform, making it easier to handle customer support and streamline communication.
View More3 reviews for Auto Reply – TicketGo Add-On
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Item support includes:
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However, item support does not include:
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