Name: WhatsApp API Ticketing Add‑On | Customer Support & Help Desk
Brand: TicketGo Add-Ons
Price: 49.00 USD
Availability: InStock

The WhatsApp API Integration in TicketGo brings seamless communication to businesses by enabling them to interact with customers through WhatsApp. This integration allows businesses to send instant notifications, ticket updates, and personalized messages directly to users, enhancing both the speed and reliability of customer interactions. By leveraging the WhatsApp API, businesses can streamline their ticketing processes and provide timely, efficient communication to their customers.

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Automated Ticket Notifications

With the WhatsApp API, TicketGo can automate notifications for various ticket-related events, such as ticket creation, status updates, and resolution notifications. Customers receive instant alerts via WhatsApp, keeping them informed in real-time. Whether it's an update on a ticket’s progress or a confirmation of ticket closure, customers can easily stay up-to-date without having to check the platform. This automation saves time for businesses and ensures a smoother, more organized experience for customers.

Two-Way Communication for Enhanced Support

The WhatsApp API integration in TicketGo supports two-way communication, allowing users to interact directly with the support team. Customers can reply to ticket updates, ask for clarifications, or provide additional details, all through WhatsApp. This direct and efficient line of communication enhances the support experience, ensuring that queries are addressed promptly and reducing response times. With two-way messaging, businesses can deliver personalized, real-time support to users, improving overall satisfaction.

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Screenshots from our system

To explore the functionality and usage of these Add-Ons, refer to the accompanying screenshots for step-by-step instructions on how to maximize their features.

Additionals

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Unlock even more functionality with additional add-ons, providing enhanced networking and customization options for your TicketGo Add-Ons experience.

Instagram Chat

Customers often feel uncertain when they don’t receive an immediate response after submitting a query. The Auto Reply module addresses this concern by instantly sending a predefined message, confirming that the support team has received the request.

Slack

Enhance your team’s communication and efficiency with the Slack integration in TicketGo. This powerful add-on allows your team to receive real-time updates, notifications, and ticket status changes directly in your Slack channels, streamlining your support ticketing workflow. By integrating Slack with TicketGo, you eliminate the need to juggle multiple platforms. Whether it’s assigning tickets, tracking progress, or resolving customer issues, the integration ensures your team stays informed, connected, and proactive, leading to faster resolution times and better project management.

Zendesk

Enhance your customer support with TicketGo’s Zendesk integration. Manage customer inquiries efficiently while leveraging Zendesk’s advanced helpdesk tools. Sync your tickets, automate workflows, and provide efficient communication—all from a single, intuitive dashboard.

Zapier

Zapier is a workflow automation platform that connects TicketGo with thousands of popular applications such as Slack, Trello, Google Sheets, HubSpot, and more. With just a few clicks, you can automate workflows, eliminate repetitive tasks, and enhance overall efficiency in your support operations.

WorkDo.io is a versatile SaaS and ERP Solution provider designed to help businesses streamline their operations and improve efficiency. It offers a wide range of powerful tools and modules, including project management, HRM, accounting, CRM, inventory, and workflow automation. Tailored for startups, SMEs, and growing enterprises, WorkDo.io provides customizable dashboards and an intuitive interface to manage daily business activities with ease. Its all-in-one platform allows teams to collaborate, monitor performance, and automate repetitive tasks—eliminating the need for multiple disconnected tools. With regular updates, a strong support system, and user-friendly design, WorkDo.io empowers businesses to centralize their operations, enhance productivity, and make data-driven decisions. Whether you're managing teams, finances, or customer relations, WorkDo.io offers a reliable and scalable ERP solution suited for modern business needs.

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Contact Us for Support :

You will get immediate support from our support desk. Please visit here https://support.workdo.io/

Item support includes:

Answer pre-sale questions or query
Answering technical questions about item's features
Assistance with reported bugs and issues
Help with included 3rd party assets
Free Installation services in some cases

However, item support does not include:

Customization services

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WhatsApp API – TicketGo Add-On