Save Time with Ready-Made Replies
The Save Reply module in TicketGo helps you respond to common customer queries quickly and efficiently. Instead of typing the same reply over and over, you can save your response once and use it whenever needed. This makes handling support tickets faster, easier, and more consistent.
Quick Access from the Conversation Page
After saving your reply, it will appear as a button on the conversation page. When you get a similar question, simply click the button, and your saved reply will appear. This saves you time and effort, making support conversations smoother and more efficient.
Stay Consistent and Avoid Mistakes
Using saved replies ensures that every response is accurate and consistent. No more worrying about typing errors or forgetting important details. Whether you're answering FAQs, providing order updates, or handling technical issues, your team can send clear and professional replies every time.
Improve Efficiency and Customer Satisfaction
With the Save Reply module, your support team can work faster and handle more tickets without extra effort. This means quicker responses for customers and less work for your team. A simple click can make a big difference in improving both productivity and customer experience.
Screenshots from our system
To explore the functionality and usage of these Add-Ons, refer to the accompanying screenshots for step-by-step instructions on how to maximize their features.
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Instagram Chat
Customers often feel uncertain when they don’t receive an immediate response after submitting a query. The Auto Reply module addresses this concern by instantly sending a predefined message, confirming that the support team has received the request.
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Slack
Enhance your team’s communication and efficiency with the Slack integration in TicketGo. This powerful add-on allows your team to receive real-time updates, notifications, and ticket status changes directly in your Slack channels, streamlining your support ticketing workflow. By integrating Slack with TicketGo, you eliminate the need to juggle multiple platforms. Whether it’s assigning tickets, tracking progress, or resolving customer issues, the integration ensures your team stays informed, connected, and proactive, leading to faster resolution times and better project management.
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Tags
Adding and managing tags is simple. Agents can create, edit, or remove tags as needed. You can assign tags when creating a ticket or update them later if necessary. If your business process changes, you can easily modify tags to keep everything up to date. Color-coded tags make it even easier to recognize different types of tickets at a glance, improving the way you handle support requests.
View More3 reviews for Save Reply – TicketGo Add-On
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You will get immediate support from our support desk. Please visit here https://support.workdo.io/
Item support includes:
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- Assistance with reported bugs and issues
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However, item support does not include:
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The system’s logic made managing tasks simpler and more efficient for everyone
Design quality is modern and sleek
Das System ist sehr flexibel und zuverlässig