Save Time with Ready-Made Replies
The Save Reply module in TicketGo helps you respond to common customer queries quickly and efficiently. Instead of typing the same reply over and over, you can save your response once and use it whenever needed. This makes handling support tickets faster, easier, and more consistent.
Quick Access from the Conversation Page
After saving your reply, it will appear as a button on the conversation page. When you get a similar question, simply click the button, and your saved reply will appear. This saves you time and effort, making support conversations smoother and more efficient.
Stay Consistent and Avoid Mistakes
Using saved replies ensures that every response is accurate and consistent. No more worrying about typing errors or forgetting important details. Whether you're answering FAQs, providing order updates, or handling technical issues, your team can send clear and professional replies every time.
Improve Efficiency and Customer Satisfaction
With the Save Reply module, your support team can work faster and handle more tickets without extra effort. This means quicker responses for customers and less work for your team. A simple click can make a big difference in improving both productivity and customer experience.
Screenshots from our system
To explore the functionality and usage of these add-ons, refer to the accompanying screenshots for step-by-step instructions on how to maximize their features.
Discover More Add-Ons
Unlock even more functionality with additional add-ons, providing enhanced networking and customization options for your TicketGo Addon experience.
Tags
Adding and managing tags is simple. Agents can create, edit, or remove tags as needed. You can assign tags when creating a ticket or update them later if necessary. If your business process changes, you can easily modify tags to keep everything up to date. Color-coded tags make it even easier to recognize different types of tickets at a glance, improving the way you handle support requests.
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Ticket Number
Beyond functionality, the Ticket Number module offers an opportunity to enhance your brand identity. You can tailor the ticket numbering system to align with your business's style or terminology, further professionalizing the support experience.
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Out Of Office
The Out of Office module in TicketGo allows agents to update their availability with a simple toggle. If an agent is unavailable, they can disable the Out of Office button, making it clear to both customers and admins that they are not currently active. This helps in ensuring a smooth ticket assignment process.
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Pabbly Connect
Pabbly Connect is a versatile automation platform seamlessly integrating 1000+ apps, from Google Sheets to Shopify. With its user-friendly interface, creating automated workflows becomes effortless. Boosting efficiency, Pabbly Connect enables scheduled workflows, advanced paths, and automated data extraction from emails. Imagine the potential for streamlined processes and real-time data synchronization, all achieved with this powerful, no-code automation solution.
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