Inform Customers About Off-Hours
If a customer tries to create a ticket outside of your working hours, they will see a message on the frontend. You can customize this message by entering a reason in the provided box. This way, customers are informed about why support is unavailable at that time, reducing confusion and unnecessary waiting.In case of a scheduled day off, the system automatically displays the same message to customers when they attempt to create a ticket. This ensures that your customers know in advance that your support team is not available, making communication smoother and more transparent.
Flexible Ticket Submission Settings
The module includes a toggle button that gives businesses control over ticket creation outside office hours. If the button is enabled, customers can still create support tickets at any time, even on days off or outside working hours, while the notice remains visible. This allows businesses to receive tickets in advance and respond once they are back online.
Screenshots from our system
To explore the functionality and usage of these Add-Ons, refer to the accompanying screenshots for step-by-step instructions on how to maximize their features.
Discover More Add-Ons
Unlock even more functionality with additional Add-Ons, providing enhanced networking and customization options for your TicketGo Add-Ons experience.
Export Conversations
TicketGo’s Export Conversations feature ensures that all customer interactions are saved for future use. Whether for compliance, internal reviews, or training, having a record of past conversations helps businesses improve their customer service. Teams can revisit previous chats to understand customer concerns and refine their support strategies.
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Msg91
The MSG91 integration in TicketGo enables businesses to automate SMS notifications for various ticketing events, ensuring that all stakeholders—including customers, agents, and admins—receive timely updates. With this integration, businesses can enhance customer support efficiency, improve communication flow, and keep everyone informed in real time. By leveraging MSG91’s powerful messaging platform, TicketGo users can streamline their processes and offer superior customer service through SMS alerts, reducing response times and improving overall ticket management.
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Save Chat
The SaveChat module in TicketGo allows you to highlight and save important conversations as bookmarks. Instead of scrolling through endless chat histories, you can simply mark key messages and access them instantly when needed. This feature helps you keep track of crucial discussions without the risk of losing important information. Whether it's a customer request, an internal discussion, or a follow-up message, bookmarking ensures that essential chats are always within reach.
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Ticket Kanban
The Ticket Kanban add-on helps support teams work faster and more efficiently. By giving a clear view of ticket priorities and allowing quick updates, it ensures that urgent issues are handled first.
View More3 reviews for Office Hours – TicketGo Add-On
| 5 star | 66% | |
| 4 star | 33% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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Contact Us for Support :
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You will get immediate support from our support desk. Please visit here https://support.workdo.io/
Item support includes:
- Answer pre-sale questions or query
- Answering technical questions about item's features
- Assistance with reported bugs and issues
- Help with included 3rd party assets
- Free Installation services in some cases
However, item support does not include:
- Customization services
Check Documents & Tutorials
The extensions supported accurate record-keeping and improved internal coordination
Wide feature coverage across modules
Bugs quickly patched