Name: Telegram - TicketGo Add-On - WorkDo.io
Brand: TicketGo Add-Ons
Price: 19.00 USD
Availability: InStock

The Telegram integration with TicketGo provides a powerful and efficient way to stay connected with your support system. By linking Telegram to TicketGo, businesses can receive real-time notifications for critical events, ensuring quick responses and better service management. Whether it's task assignments, ticket updates, or invoice modifications, this integration keeps you informed instantly. The setup process is straightforward, allowing administrators to configure their Telegram credentials effortlessly and start benefiting from immediate notifications.

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STRONG BRAND

Real-Time Notifications for Instant Updates

With Telegram integration, you receive instant alerts about essential activities, such as new user registrations, ticket assignments, replies, and closures. This ensures that your support team stays updated and can address issues proactively. Customizable notification preferences allow businesses to choose which events trigger alerts, ensuring that only relevant updates are received. This feature streamlines communication and enhances productivity by minimizing delays in response time.

Effortless Two-Way Communication

This integration offers a two-way communication channel between support agents and customers. Users can send messages directly via Telegram, and these messages automatically generate support tickets within TicketGo. This efficient exchange of information enhances customer engagement, providing a convenient way for users to interact with support teams. Agents can also respond to inquiries from Telegram, ensuring a smooth and effective resolution process without requiring customers to leave the messaging app.

From our system

Screenshots from our system

To explore the functionality and usage of these Add-Ons, refer to the accompanying screenshots for step-by-step instructions on how to maximize their features.

Additionals

Discover More Add-Ons

Unlock even more functionality with additional add-ons, providing enhanced networking and customization options for your TicketGo Add-Ons experience.

Out Of Office

The Out of Office module in TicketGo allows agents to update their availability with a simple toggle. If an agent is unavailable, they can disable the Out of Office button, making it clear to both customers and admins that they are not currently active. This helps in ensuring a smooth ticket assignment process.

Instagram Chat

Customers often feel uncertain when they don’t receive an immediate response after submitting a query. The Auto Reply module addresses this concern by instantly sending a predefined message, confirming that the support team has received the request.

Auto Reply

Msg91

The MSG91 integration in TicketGo enables businesses to automate SMS notifications for various ticketing events, ensuring that all stakeholders—including customers, agents, and admins—receive timely updates. With this integration, businesses can enhance customer support efficiency, improve communication flow, and keep everyone informed in real time. By leveraging MSG91’s powerful messaging platform, TicketGo users can streamline their processes and offer superior customer service through SMS alerts, reducing response times and improving overall ticket management.

WorkDo’s eCommerce package offers you a secure, “sales-ready” online store. It brings together all the essential components—from design to payment processing—giving you a head start in your eCommerce venture. Each store is built using Laravel, a reliable PHP framework that speeds up development while enhancing security and performance. Additionally, with the accompanying mobile app, you and your team can manage the store on the go. What’s more, since the app works for both you and your customers, it helps you reach a wider audience. Unlike popular eCommerce platforms, WorkDo doesn’t bind you to any restrictive terms or recurring fees. You have full control over hosting, payment gateways, and the store’s appearance. And if there's a feature you need that isn't included, just reach out—we're happy to discuss customization options.

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Contact Us for Support :

You will get immediate support from our support desk. Please visit here https://support.workdo.io/

Item support includes:

Answer pre-sale questions or query
Answering technical questions about item's features
Assistance with reported bugs and issues
Help with included 3rd party assets
Free Installation services in some cases

However, item support does not include:

Customization services

Check Documents & Tutorials

Go to item support

Telegram – TicketGo Add-On