Real-Time Notifications for Instant Updates
With Telegram integration, you receive instant alerts about essential activities, such as new user registrations, ticket assignments, replies, and closures. This ensures that your support team stays updated and can address issues proactively. Customizable notification preferences allow businesses to choose which events trigger alerts, ensuring that only relevant updates are received. This feature streamlines communication and enhances productivity by minimizing delays in response time.
Effortless Two-Way Communication
This integration offers a two-way communication channel between support agents and customers. Users can send messages directly via Telegram, and these messages automatically generate support tickets within TicketGo. This efficient exchange of information enhances customer engagement, providing a convenient way for users to interact with support teams. Agents can also respond to inquiries from Telegram, ensuring a smooth and effective resolution process without requiring customers to leave the messaging app.
Screenshots from our system
To explore the functionality and usage of these Add-Ons, refer to the accompanying screenshots for step-by-step instructions on how to maximize their features.
Discover More Add-Ons
Unlock even more functionality with additional add-ons, providing enhanced networking and customization options for your TicketGo Add-Ons experience.
Customer Login
The TicketGo customer login module provides users with a seamless and secure way to access their accounts. With just an email and password, customers can log in and manage their support tickets effortlessly.
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Auto Reply
Customers often feel uncertain when they don’t receive an immediate response after submitting a query. The Auto Reply module addresses this concern by instantly sending a predefined message, confirming that the support team has received the request.
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Out Of Office
The Out of Office module in TicketGo allows agents to update their availability with a simple toggle. If an agent is unavailable, they can disable the Out of Office button, making it clear to both customers and admins that they are not currently active. This helps in ensuring a smooth ticket assignment process.
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Contact Us for Support :
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You will get immediate support from our support desk. Please visit here https://support.workdo.io/
Item support includes:
- Answer pre-sale questions or query
- Answering technical questions about item's features
- Assistance with reported bugs and issues
- Help with included 3rd party assets
- Free Installation services in some cases
However, item support does not include:
- Customization services
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