Name: Chat Pin - TicketGo Add-On - WorkDo.io
Brand: TicketGo Add-Ons
Price: 19.00 USD
Availability: InStock

The ChatPin module in TicketGo provides a straightforward way to prioritize and highlight important conversations within the system. By enabling this feature, users can pin specific conversations to the top of the list, ensuring that high-priority tickets or urgent discussions are always visible and easily accessible. This helps teams stay organized and focused on the most important conversations, preventing them from being overlooked among others. The ChatPin module is a simple yet effective tool for managing workflows and ensuring that critical issues are addressed in a timely manner.

Add to cart Documentation

STRONG BRAND

Benefits of Using the ChatPin Module

The ChatPin module offers several key benefits for businesses using TicketGo. By pinning important conversations, users can ensure that high-priority tickets are always visible and addressed quickly, improving response times and customer satisfaction. This feature helps to keep ticket management organized, preventing important issues from being buried under less urgent tasks. With the ability to pin conversations, agents can stay focused on the most critical matters, which enhances overall workflow efficiency.

Resolving Issues with the ChatPin Module

If the ChatPin feature is not working as expected, first ensure that the module is enabled in your TicketGo account. If pinned conversations aren’t staying at the top or are behaving unexpectedly, check if there are any settings that may be affecting the visibility of pinned chats. Additionally, make sure that the user interface is functioning correctly. If issues continue, the TicketGo support team is available to assist and ensure that the ChatPin module works smoothly, allowing you to manage high-priority conversations effectively.

From our system

Screenshots from our system

To explore the functionality and usage of these Add-Ons, refer to the accompanying screenshots for step-by-step instructions on how to maximize their features.

Additionals

Discover More Add-Ons

Unlock even more functionality with additional add-ons, providing enhanced networking and customization options for your TicketGo Add-Ons experience.

Out Of Office

The Out of Office module in TicketGo allows agents to update their availability with a simple toggle. If an agent is unavailable, they can disable the Out of Office button, making it clear to both customers and admins that they are not currently active. This helps in ensuring a smooth ticket assignment process.

Sinch SMS

The Sinch SMS Module in TicketGo ensures that you stay updated with real-time notifications for important events. Whether it’s a new user registration, a customer inquiry, or a ticket resolution, this module keeps you informed through instant SMS alerts. By integrating Sinch with TicketGo, businesses can manage their communication efficiently, ensuring that no critical update goes unnoticed.

Mail2Ticket

Mail2Ticket makes customer support easier by turning incoming emails into organized support tickets.

Facebook Chat

The Facebook Chat module on TicketGo allows businesses to handle all their customer conversations in one place without needing to switch between platforms.

WorkDo.io is a versatile SaaS and ERP Solution provider designed to help businesses streamline their operations and improve efficiency. It offers a wide range of powerful tools and modules, including project management, HRM, accounting, CRM, inventory, and workflow automation. Tailored for startups, SMEs, and growing enterprises, WorkDo.io provides customizable dashboards and an intuitive interface to manage daily business activities with ease. Its all-in-one platform allows teams to collaborate, monitor performance, and automate repetitive tasks—eliminating the need for multiple disconnected tools. With regular updates, a strong support system, and user-friendly design, WorkDo.io empowers businesses to centralize their operations, enhance productivity, and make data-driven decisions. Whether you're managing teams, finances, or customer relations, WorkDo.io offers a reliable and scalable ERP solution suited for modern business needs.

Reviews

There are no reviews yet.

Reviews can only be submitted by logged-in customers who have purchased this product. Please leave your review here.

Comments

You must be logged in to post a comment.

There are no comment yet.

Contact Us for Support :

You will get immediate support from our support desk. Please visit here https://support.workdo.io/

Item support includes:

Answer pre-sale questions or query
Answering technical questions about item's features
Assistance with reported bugs and issues
Help with included 3rd party assets
Free Installation services in some cases

However, item support does not include:

Customization services

Check Documents & Tutorials

Go to item support

Chat Pin – TicketGo Add-On