Smart Mobile Service with Advanced Features
- Dashboard Analytics
- Frontend Booking
- Status Tracking
- Invoice Management
- Customer Reviews
- Service Contracts
- SLA Policies
- Theme Customization
- Multi-Language Support
- Mobile Responsive
Explore How This Module Benefits Various Business Types
Request Management
Streamline and prioritize incoming customer service requests for faster resolutions.
Technician Dispatching
Assign tasks based on technician availability, skillset, and proximity to the service location.
Service Quality Monitoring
Track service progress in real-time, ensuring timely and accurate service delivery.
Service Tracking
Monitor the progress of repairs and maintenance jobs with live updates for both customers and service managers.
Parts Management
Keep track of parts used in repairs and ensure inventory is always updated.
Automated Invoicing
Generate bills automatically from completed services, ensuring accuracy and quick payment processing.
Request Tracking
Efficiently handle and resolve customer service requests, ensuring all issues are logged and tracked.
Technician Coordination
Assign the right technicians to handle customer concerns based on expertise and location.
Service Timeliness
Ensure requests are resolved within the set response and resolution times, meeting SLA agreements.
Location Management
Track and manage service requests across various locations, ensuring consistency and efficiency.
Service Coordination
Coordinate service requests, technician schedules, and inventory management for all locations.
Real-Time Updates
Provide live updates on service progress to keep customers informed at all times.
Device Repair Management
Handle repair requests for mobile devices, assigning technicians based on the complexity of the task.
Warranty Tracking
Manage and monitor warranty claims to ensure services are provided according to warranty terms.
Promotions and Discounts
Offer promotional discounts for mobile services, enhancing customer retention and satisfaction.
Mobile Service Insights
Transform your mobile service operations with a comprehensive dashboard that provides real-time insights into your business performance. Monitor pending service requests awaiting approval, track active repairs in progress, and celebrate completed successful repairs. The income tracking feature displays total revenue from service invoices, while the recent requests table showcases the latest five service entries with complete details.
- Real-time business statistics monitoring for complete performance insights
- Recent service requests overview with complete customer details
- Income tracking and reporting from all service invoices
- Priority-based service management with technician assignment visibility
Custom Website Setup
Create a professional online presence with our comprehensive theme setup system that allows complete customization of your service website. Configure site branding elements, design homepage sections including banners and tracking areas, and set up dedicated pages for about information and contact details. The system includes testimonial displays, frequently asked questions sections, and custom page creation capabilities for enhanced customer engagement.
- Complete website customization with professional branding and design options
- Homepage section management, including banners and service tracking areas
- About and contact page setup with social media integration
- Custom page creation capabilities for an enhanced customer engagement experience
Flexible Service Setup
Establish your service offerings with a flexible configuration system that manages service categories, device brands, and tracking statuses. Create unlimited service categories to organize your repair offerings, maintain a comprehensive database of supported device brands, and customize tracking statuses with unique icons and colors. The drag-and-drop status management allows easy workflow customization to match your business processes.
- Unlimited service categories creation for organized repair service offerings
- Device brand management with a complete database of supported brands
- Custom tracking statuses with unique icons and color customization
- Drag-and-drop status ordering for easy workflow process management
Service Request Workflow
Streamline your service request processing with a sophisticated workflow system that handles everything from initial customer submissions to completion. The pending requests module manages incoming service requests requiring approval or rejection, while the active service requests section tracks ongoing repairs with technician assignments and progress updates. Complete service history maintains records of all completed repairs for reference and analysis.
- Pending request approval system for incoming customer service submissions
- Active service tracking with technician assignments and progress updates
- Complete service history records for reference and business analysis
- Priority-based organization management for efficient workflow processing operations
Review & Inquiry Management
Maintain excellent customer relationships with integrated communication tools that handle reviews and contact messages. The customer review system collects feedback from completed services and displays testimonials on your website to build trust and credibility. Contact message management ensures no customer inquiry goes unanswered, while the automated email notification system keeps customers informed throughout the service process.
- Customer review collection system for feedback and testimonial displays
- Contact form management, ensuring no customer inquiry goes unanswered
- Automated email notifications keep customers informed throughout service process
- Testimonial display system builds trust and credibility for a business
Screenshots from our system
To explore the functionality and usage of these Add-Ons, refer to the accompanying screenshots for step-by-step instructions on how to maximize their features.
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HubSpot is an integrated customer platform that empowers scaling businesses to provide exceptional customer experiences. It offers a cohesive solution, combining powerful tools that work seamlessly together. With HubSpot, the focus is on prioritizing customers, ensuring easy customization, and fostering team collaboration through its Smart CRM. Ultimately, HubSpot helps businesses create delightful customer interactions.
View More4 reviews for Mobile Service Management – Dash SaaS Add-On
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Contact Us for Support :
-
You will get immediate support from our support desk. Please visit here https://support.workdo.io/
Item support includes:
- Answer pre-sale questions or query
- Answering technical questions about item's features
- Assistance with reported bugs and issues
- Help with included 3rd party assets
- Free Installation services in some cases
However, item support does not include:
- Customization services
Check Documents & Tutorials
Beautiful color scheme and layouts
The support team is not only fast but also highly knowledgeable, providing clear and concise solutions every time we need assistance.
Managing mobile technicians has never been easier. The system helps assign tasks, track progress, and monitor customer satisfaction in real-time.
This add-on has revolutionized how we manage mobile service requests. It’s user-friendly and helps us stay on top of every job seamlessly.