Smart Mobile Service with Advanced Features
- Comprehensive Mobile Repair Business Solution.
- Real-time Dashboard Analytics.
- Frontend Service Booking.
- Advanced Status Tracking.
- Payment & Invoice Management.
- Customer Review System.
- Service Contract Management.
- Complete Website Customization.
- Multi-Language Support.
- Mobile Responsive Design.
Explore How This Module Benefits Various Business Types
Request Management
Streamline and prioritize incoming customer service requests for faster resolutions.
Technician Dispatching
Assign tasks based on technician availability, skillset, and proximity to the service location.
Service Quality Monitoring
Track service progress in real-time, ensuring timely and accurate service delivery.
Service Tracking
Monitor the progress of repairs and maintenance jobs with live updates for both customers and service managers.
Parts Management
Keep track of parts used in repairs and ensure inventory is always updated.
Automated Invoicing
Generate bills automatically from completed services, ensuring accuracy and quick payment processing.
Request Tracking
Efficiently handle and resolve customer service requests, ensuring all issues are logged and tracked.
Technician Coordination
Assign the right technicians to handle customer concerns based on expertise and location.
Service Timeliness
Ensure requests are resolved within the set response and resolution times, meeting SLA agreements.
Location Management
Track and manage service requests across various locations, ensuring consistency and efficiency.
Service Coordination
Coordinate service requests, technician schedules, and inventory management for all locations.
Real-Time Updates
Provide live updates on service progress to keep customers informed at all times.
Device Repair Management
Handle repair requests for mobile devices, assigning technicians based on the complexity of the task.
Warranty Tracking
Manage and monitor warranty claims to ensure services are provided according to warranty terms.
Promotions and Discounts
Offer promotional discounts for mobile services, enhancing customer retention and satisfaction.
Dashboard Analytics & Insights
Monitor your mobile service business performance with a comprehensive dashboard that provides real-time insights into all operations. Track total service requests, pending approvals, completed repairs, and total income from service invoices. The dashboard displays recent service requests with complete customer details, payment status tracking, and contract management with expiration alerts for proactive business management.
- Real-time business performance monitoring with comprehensive statistics and analytics.
- Recent service requests overview displaying latest five entries with complete details.
- Income tracking and payment status distribution with visual chart representations.
- Contract status management showing active, expiring, and expired service agreements.
Professional Website Setup
Create a stunning online presence with our comprehensive website customization system that allows complete control over your service website appearance and functionality. Configure site branding elements, design homepage sections including hero banners and service tracking areas, and set up dedicated pages for company information and customer contact. The system includes customer testimonial displays, FAQ sections, and custom page creation capabilities for enhanced customer engagement and professional credibility.
- Complete website customization with professional branding, logos, and design elements.
- Homepage section management including banners, about sections, and call-to-action areas.
- About and contact page setup with team member profiles and social media integration.
- Custom page creation with footer display options for enhanced customer engagement.
Advanced Service Configuration
Establish your service offerings with a flexible configuration system that manages service categories, device brands, and custom tracking statuses. Create unlimited service categories to organize your repair offerings, maintain a comprehensive database of supported device brands, and customize tracking statuses with unique icons and colors. The drag-and-drop status management allows easy workflow customization to match your specific business processes and customer communication needs.
- Unlimited service categories creation for organized repair service offerings and management.
- Device brand management with comprehensive database of supported mobile device brands.
- Custom tracking statuses with unique icons, colors, and drag-and-drop ordering capabilities.
- Flexible workflow configuration matching your specific business processes and requirements.
Service Request Management
Streamline your service request processing with a sophisticated three-stage workflow system that handles everything from initial customer submissions to completion. The pending requests module manages incoming service requests requiring approval or rejection with email notifications. The active service requests section tracks ongoing repairs with technician assignments, progress updates, and payment management. Complete service history maintains detailed records of all completed repairs for reference, analysis, and customer service excellence.
- Pending request approval system for incoming customer service submissions with email notifications.
- Active service tracking with technician assignments, progress updates, and payment integration.
- Complete service history records for business analysis, customer reference, and reporting.
- Priority-based organization management for efficient workflow processing and customer satisfaction.
Payment System
Manage service payments and invoices with an integrated financial system that handles everything from pricing to payment completion. Create detailed invoices with service charges, repair costs, tax calculations, and additional charges. Track payment statuses from pending to cleared with automatic service updates. Generate professional payment receipts and maintain comprehensive financial records for business accounting and customer transparency.
- Comprehensive invoice creation with service charges, repair costs, and additional fee management.
- Payment status tracking from pending to cleared with automatic service status updates.
- Professional receipt generation and printing capabilities for customer documentation and records.
- Financial reporting and payment history tracking for business accounting and analysis.
Frontend Service Portal
Provide customers with a professional self-service portal featuring service booking, real-time tracking, and comprehensive information access. Customers can submit service requests with detailed descriptions and file attachments, track their repair progress using service ID and email verification, browse available services with pricing, and submit reviews upon completion. The responsive design ensures optimal experience across all devices while maintaining your brand identity.
Screenshots from our system
To explore the functionality and usage of these Add-Ons, refer to the accompanying screenshots for step-by-step instructions on how to maximize their features.
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4 reviews for Mobile Service Management – Dash SaaS Add-On
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Contact Us for Support :
-
You will get immediate support from our support desk. Please visit here https://support.workdo.io/
Item support includes:
- Answer pre-sale questions or query
- Answering technical questions about item's features
- Assistance with reported bugs and issues
- Help with included 3rd party assets
- Free Installation services in some cases
However, item support does not include:
- Customization services
Check Documents & Tutorials
Beautiful color scheme and layouts
The support team is not only fast but also highly knowledgeable, providing clear and concise solutions every time we need assistance.
Managing mobile technicians has never been easier. The system helps assign tasks, track progress, and monitor customer satisfaction in real-time.
This add-on has revolutionized how we manage mobile service requests. It’s user-friendly and helps us stay on top of every job seamlessly.