Call Hub Add-On for Seamless Communication
The Call Hub Add-On seamlessly connects communication workflows across multiple industries and departments. It centralizes your call activity into one unified hub, empowering your team with consistent, structured communication.
Complete Call Tracking
The Call Hub Add-On allows you to log and manage all call activities across your system. You can record details such as who made the call, who received it, the type and direction of the call, and a brief subject and description. Each call entry is stored with a timestamp for tracking purposes, helping teams maintain clear communication records. This system ensures no conversation is missed, with every interaction documented and accessible when needed.
- Track caller and user with full direction and type
- Include subject, description, and automatic time records
- Log complete call details linked to each user
- Maintain accurate call records for internal communication tracking
Advanced Call Logging
The system supports extended details for each call entry, such as contact information, phone number, call duration, and assigned team members. You can also log the priority, importance, and completion status of each call. Real-time start and end times are recorded to help analyze call efficiency and performance. Notes can be added to provide extra context, and responsible users can be assigned to follow up or manage the conversation.
- Record duration using start and end timestamps automatically
- Set call priority, importance, and completion for tracking
- Assign users to manage or follow up call actions
- Store notes for context and future reference easily
Flexible Communication Setup
The system supports custom classification of call types, allowing you to define different categories based on your needs. Each area of your operation can be connected with a call-handling structure and associated model name if needed. This setup ensures that calls are stored and filtered correctly, depending on the business flow they are related to. With company-level grouping, the setup works seamlessly across teams.
- Define custom call types for different communication purposes
- Assign each category to operational flows with flexibility
- Optional model linkage for advanced data structuring needs
- Use type-based grouping for clearer system organization
Reporting
The Call Hub Add-On provides a clear comparison between call and SMS activities. Users can track communication trends weekly or monthly, helping teams understand usage patterns and improve planning. This functionality helps identify usage patterns, optimize communication strategies, and ensure better resource planning.
- View Call vs SMS activity insights
- Filter reports by weekly or monthly range
- Identify peak communication periods
- Analyze team engagement effectiveness
Screenshots from our system
To explore the functionality and usage of these Add-Ons, refer to the accompanying screenshots for step-by-step instructions on how to maximize their features.
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Great Customer Support, Appreciate It
The Call Hub Dash Add-on has streamlined our communication process. It’s intuitive and makes managing calls much more efficient. Highly recommended!
Seller is very efficient & supportive.Highly recommended.
This product is fantastic! The team behind it is excellent, and the support they provide is outstanding.
the Team deserve 5 Star for following reason;
1- Customer Support
2- Feature Availability
3- Design Quality
4- Documentation Quality