Product Enquiry Integration in eCommerceGo SaaS

Product Enquiry eCommerceGo Add-on

The Product enquiry Module of eCommerceGo SaaS streamlines customer communication, allowing easy product inquiries directly from your website. Customizable enquiry forms capture essential details for personalized responses, prioritizing timely support to enhance customer satisfaction and loyalty. Centralized communication ensures efficient workflow processes, empowering businesses to deliver exceptional service and foster long-term customer relationships. For detailed instructions on utilizing the Product enquiry Module, refer to the comprehensive documentation provided, guiding users through every step of implementation and optimization.

Workflow

Installation

So, the following is the installation process of the Product enquiry Add-On with the help of which you can easily access this add-on.

Step 1: Super Admin Access:The super admin must first add the Product enquiry add-on by following a few steps.

• Log in to the Super Admin side of eCommerceGo using your credentials.
• Once logged in, navigate to the Add-On Manager module by clicking on it from the admin dashboard or sidebar menu.
• In the Add-On themes module, click on the “+” button to initiate the process of adding a new theme.
• After clicking the “+”, you’ll be prompted to upload the ZIP file of the particular add-on you wish to install. Drop down the ZIP file as instructed.
• Once the ZIP file is uploaded, the theme will appear on the Add-On Manager Page.
• Simply enable the module by toggling the appropriate switch or button, making it visible to end users.

Step 2: Company Login Steps:Once the Super admin enables the theme, the team members will be able to use that theme easily.

Step 3: How the Product enquiry Module works

• After you purchase the add-on, go to the sidebar find out the product module, and select the product enquiry option given over there.
• Here you can see the list of product inquiries, you can also reply to those inquiries whenever you want.
• You can also see the details related to product inquiries like customer name, email, product name, queries, status, and action.

So, this is how you can integrate the product enquiry module of eCommerceGo SaaS.