Integrated CCTV Service Solution
- Customer Management
- Order Processing
- Installation Tracking
- Maintenance Scheduling
- Complaint Handling
- Item Inventory
- Payment Processing
- Staff Assignment
- Dashboard Analytics
Customer Information Management
Keep all your customer details organized in one place. Store customer names, phone numbers, and addresses with city, state, and zip codes. Sort customers by type - whether they are home users, companies, industrial clients, or government organizations. This helps you provide better service and manage different types of customers more effectively.
- Easy customer search and advanced filtering capabilities available
- Export complete customer information anytime for external use
- Maintain complete address records with city, state, and zip
- Customer type sorting system for providing better targeted service
Order Management System
Handle all your security system orders easily. Create orders for customers, add multiple products to each order, and let the system automatically calculate prices, taxes,discounts, and totals. The system shows order payment status and due amounts clearly. Only orders that are fully paid or partially paid will display payment options for completing remaining balances.
- Add multiple products per single order efficiently and easily
- Automatic price, tax, discount, and total calculation system built in
- Payment status tracking shows due amounts for each order
- Payment options are only available for unpaid and partial orders
Installation Planning System
Schedule and track all your security system installations. Assign staff members to installation jobs and track progress from scheduled to completed. Handle different types of installations like new setups, upgrades, or moving systems to new locations. Keep track of what items need to be installed for each order.
- Professional staff assignment system for all installation service jobs
- Handle different installation types, including new upgrades and relocations
- Complete progress tracking from scheduled status to final completion
- Installation type management for new upgrades and relocation services
Maintenance Service Tracker
Organize maintenance work for installed security systems. Link maintenance tasks to original orders and track issue descriptions for each maintenance request. Assign qualified staff members to handle maintenance work and schedule start and end dates. Only fully paid or partially paid orders are eligible for maintenance services.
- Connect all maintenance tasks directly to their original orders
- Complete issue description tracking for all maintenance service requests
- Professional staff assignment system for all maintenance service work
- Maintenance services are available only for paid and partial orders
Complaint Resolution System
Handle customer complaints professionally with a systematic approach. Give each complaint a unique number and assign staff members to resolve issues. Track complaint status from when it's opened until it's completely resolved. Keep detailed records of complaint descriptions and solutions for better customer service.
- Unique complaint tracking numbers for systematic professional complaint management
- Professional staff assignment system for efficient issue resolution handling
- Complete complaint status tracking from initial open to final closure
- Detailed complaint record system with title and descriptions
Screenshots from our system
To explore the functionality and usage of these Add-Ons, refer to the accompanying screenshots for step-by-step instructions on how to maximize their features.
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Contact Us for Support :
-
You will get immediate support from our support desk. Please visit here https://support.workdo.io/
Item support includes:
- Answer pre-sale questions or query
- Answering technical questions about item's features
- Assistance with reported bugs and issues
- Help with included 3rd party assets
- Free Installation services in some cases
However, item support does not include:
- Customization services
Check Documents & Tutorials
The overall design encourages faster work and less confusion for every user