Save Reply – TicketGo Add-On Guide

Introduction

The Save Reply module in TicketGo is designed to help support teams respond to common queries quickly and efficiently. Instead of typing the same response repeatedly, you can save predefined replies and use them whenever needed. This not only saves time but also ensures consistency and accuracy in customer communication. Once a reply is saved, it appears as a button on the conversation page, allowing agents to insert responses with a single click. This documentation provides a detailed guide on how to set up, manage, and use the Save Reply module to streamline your support process.

Key Features of the Save Reply Module

• Quick Responses – Save common replies and use them instantly.
• One-Click Use – Insert saved replies with a single click.
• Consistent Replies – Ensure clear and accurate responses every time.
• Easy to Manage – Add, edit, and organize replies easily.
• Saves Time – Reduce repetitive typing and speed up support.

How to Install the Save Reply Add-On?

• Follow these steps for Installation : Setup Save Reply.

How to Use the Save Reply Module?

• You will get to see the save reply button in the sidebar, once you enable it.
• On that page you can see the list of saved replies. You can also create new saved replies by clicking on the “+” button given at the top.
• Just add the title of that reply, add the description, and other required details. After this, click on the save button and your reply will be saved.
• Once you save it, it will be visible on the saved reply page.
• After this, you can watch that button on the conversation page. Once you click on that button, the saved reply will be displayed, and you can send it to your customers.

So, this is how you can use the save reply module easily.