SaveChat – TicketGo Add-On Guide

Introduction to SaveChat Module in TicketGo

The SaveChat module in TicketGo is designed to help users highlight and bookmark important ticket conversations for easy access. Instead of scrolling through long chat histories, this feature allows you to save key messages and retrieve them instantly whenever needed. By bookmarking crucial discussions, users can stay organized, improve efficiency, and ensure that no important information is lost.

This documentation provides a comprehensive guide on how to use the SaveChat module effectively. It covers everything from saving chats and managing bookmarks to accessing saved conversations and leveraging this feature for better ticket handling. Whether you’re an individual user or part of a support team, this module will help streamline your workflow and enhance collaboration.

Who Can Benefit from the SaveChat Module?

1. Customer Support Teams

Support agents can bookmark important customer conversations, making it easier to follow up on issues without losing track of key details. This ensures a smoother and more efficient resolution process.

2. Team Leaders & Managers

Supervisors can use saved chats to review interactions, track issue resolutions, and provide better guidance to their teams. This helps in maintaining quality service and ensuring accountability.

3. Sales & Account Managers

Professionals handling client communications can save critical discussions for future reference. This helps in maintaining strong client relationships and ensuring no important details are overlooked.

4. Technical & IT Support Staff

IT teams can bookmark troubleshooting conversations, making it easier to refer back to solutions for recurring technical issues. This improves efficiency and reduces response times.

5. Business Owners & Administrators

Entrepreneurs and business managers can use this module to keep track of crucial conversations, ensuring smooth operations and better customer engagement.

How to Install the Save Chat Add-On?

• Follow these steps for Installation : Setup Save Chat.

How to use the Save Chat Add-On?

• After you enable the module, go to the conversations page.
• If you open any conversation you will get to see a save button beside each conversation.
• If you click on that button, that conversation will be highlighted easily.
• You can also unsave the chat whenever you want.

So, this is how you can use the save chat module easily.