Name: Msg91 - TicketGo Add-On - WorkDo.io
Brand: TicketGo Add-Ons
Price: 19.00 USD
Availability: InStock

The MSG91 integration in TicketGo enables businesses to automate SMS notifications for various ticketing events, ensuring that all stakeholders—including customers, agents, and admins—receive timely updates. With this integration, businesses can enhance customer support efficiency, improve communication flow, and keep everyone informed in real time. By leveraging MSG91’s powerful messaging platform, TicketGo users can streamline their processes and offer superior customer service through SMS alerts, reducing response times and improving overall ticket management.

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Configuring MSG91 Notifications

To set up MSG91 notifications in TicketGo, users need to configure the integration by providing their MSG91 API credentials and linking them with TicketGo. Once the credentials are linked, businesses can define which ticket events should trigger SMS notifications. The configuration allows businesses to send SMS alerts for a variety of ticket updates, ensuring that agents, customers, and admins stay informed. Setting up the system is simple and ensures that no important ticket updates are missed.

Best Practices for Managing MSG91 Notifications

To make the most out of MSG91 notifications, it’s important to configure them based on your team’s roles and priorities. Setting up dedicated notification groups for different user types (agents, customers, admins) will ensure that everyone receives only the updates relevant to their responsibilities. Additionally, consider prioritizing urgent tickets or time-sensitive updates to ensure that the most critical notifications are seen promptly. By customizing notification settings, businesses can reduce distractions and ensure efficient ticket management.

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Screenshots from our system

To explore the functionality and usage of these Add-Ons, refer to the accompanying screenshots for step-by-step instructions on how to maximize their features.

Additionals

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Unlock even more functionality with additional add-ons, providing enhanced networking and customization options for your TicketGo Add-Ons experience.

Twilio

The Twilio integration in TicketGo revolutionizes how you communicate with your customers, making it easier than ever to stay connected through SMS. By automating ticket updates, notifications, and alerts, Twilio ensures that your team and customers are always on the same page, without the need for constant manual updates. From the moment a ticket is created to when it's resolved, Twilio keeps your communication streamlined and efficient, saving your team valuable time while enhancing the customer experience.

Whatsapp (Twilio)

The WhatsApp Twilio Module in TicketGo enables businesses to send automated notifications to users, keeping them informed about their ticket status. Whether it’s a new ticket creation, an update, or a resolution message, users receive real-time alerts on WhatsApp. This automation reduces manual effort and ensures that customers stay updated without needing to check the platform frequently.

WhatsApp API

The WhatsApp API Integration in TicketGo brings seamless communication to businesses by enabling them to interact with customers through WhatsApp. This integration allows businesses to send instant notifications, ticket updates, and personalized messages directly to users, enhancing both the speed and reliability of customer interactions. By leveraging the WhatsApp API, businesses can streamline their ticketing processes and provide timely, efficient communication to their customers.

Out Of Office

The Out of Office module in TicketGo allows agents to update their availability with a simple toggle. If an agent is unavailable, they can disable the Out of Office button, making it clear to both customers and admins that they are not currently active. This helps in ensuring a smooth ticket assignment process.

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You will get immediate support from our support desk. Please visit here https://support.workdo.io/

Item support includes:

Answer pre-sale questions or query
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Assistance with reported bugs and issues
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Msg91 – TicketGo Add-On