What’s The Difference Between CRM And ERP - WorkDo.io

What’s The Difference Between CRM And ERP

Information systems are the strategic weapons required to regulate the corporation as a whole. Businesses that want to automate essential business functions use one of two software solutions: enterprise resource planning and customer relationship management.

ERP assists businesses in executing successful operations by incorporating their financial and administrative systems into a centralized database. Meanwhile, CRM aids businesses in managing how consumers engage with their operations. Both serve as crucial data storage facilities.

These systems cover various aspects of business management. They are sometimes designed on the same framework. However, they are largely bought as separate softwares and merged as required.

This article will explain how the two are different and how they can work together to create the perfect software solution for your business.

Customer Relationship Management (CRM)

Customer relationship management is concerned with how a client engages with a firm. CRM was first known as sales force automation or SFA and was primarily employed in the sales sector. New systems were gradually developed and used for customer support interactions and promotion, notably in call centers.

Through greater acquisition and development, software providers have managed to combine all of these disciplines under one framework known as customer relationship management. Some CRM systems offer sales performance monitoring and incentive compensation, although due to their complex nature, they are typically marketed and sold separately.

Common functions of CRM include:

  • Contact management
  • Streamline sales process
  • Lead management
  • Database management
  • Client interaction tracking
  • Analyze purchase patterns

Benefits Of CRM

CRM acts as a central storehouse for all client data and a record of all client interactions. Businesses that leverage the analytics from this data to improve their services and thrive. CRM can make more informed judgments for consumers to increase profit. It has the ability to effectively change the performances of both the sales team and customer service.

Enterprise Resource Planning (ERP)

Enterprise Resource Planning emerged from conventional Material Required Planning, which assisted managers in monitoring and evaluating the resources required to run a productive company. ERP functions as a central database for all of the company’s departments.

Payroll, accounts payable/receivable, financial reporting, and the general ledger are all part of the ERP structure. ERP also affects the management of order and inventory, supply chain, and data connected to service companies. It also handles tasks like procurement, manufacturing, delivery, and distribution. Human Resources Management Systems (HRMS) and eCommerce are available in some ERP systems.

Benefits Of ERP

The advantages of ERP systems include having a single common repository for all financial and administrative records. This significantly influences reporting, including scheduled and urgent reports required by executives.

Employees can use the centralized data source to delve deeper into reports to acquire financial insights, eliminating the requirement for IT or accounting teams to undertake the evaluation and reporting.

This enables firms to make quicker, data-driven choices influencing revenue generation, potential growth prospects, and organizational efficiency. Many of these procedures are easily automated with a standardized ERP system.

Difference Between CRM And ERP

Although the entire business will eventually operate on both CRM and ERP systems, the primary distinction is that ERP is largely focused on the financial sector and data. In contrast, CRM is designed for client data utilized by the sales team and customer support. The former is known as the back office, while the latter is known as the front office. To top it off, CRM systems may or may not be included in ERP systems, while ERP systems cannot be included in CRM systems.

How Are CRM And ERP Similar?

ERP and CRM are commercial software that use relational databases to collect and evaluate information. Both of these are deployed via a conventional on-premises approach or as software as a service (SaaS) , in which the vendor administers the application in a separate data center, and clients utilize it via the cloud.

Combined CRM And ERP Systems

Companies that manage their client connections in individual sales representative email clients, spreadsheet applications, or contact management systems will ultimately swap to CRM and ERP frameworks. This also includes organizations that manage their finances in basic accounting tools or spreadsheets.

CPQ, which means Configure, price, and quote, is a standard procedure that necessitates close interaction between the two systems. Many firms rely on CPQ technologies, which require information from ERP and CRM systems. The major CRM and ERP suppliers often offer pre-built links for each other directly or through a third party.

Unfortunately, when one or both of these systems is upgraded, these interfaces may become costly and difficult to manage. Organizations that use ERP usually concentrate on the finance module, which automates basic accounting processes and allows stakeholders to see available funds and the flow of capital. A CRM that can increase customer relations is the next natural step to enhance the system.

ERP platforms with integrated CRM in the system provide several benefits. A unified CRM and ERP platform are typically cheaper than buying discrete point solutions. The unified data model ensures that all information is updated in real-time without bulk uploads or middleware connections.

Benefits Of CRM And ERP Integration

  • Better and improved customer visibility will lead to efficient data-driven decisions by the organization.
  • Improved efficiency and well-managed customer-related projects.
  • Enhanced data accuracy and improved business-wide data-driven processes.
  • Improve business relationships with customers, whether sales, customer support, or marketing.
  • Streamlined sales process, which will maximize business opportunities and generate revenues at a faster pace.


Almost all manufacturing organizations, from small to large, require both software systems. Finally, both CRMs and ERPs help you enhance your business’s profitability—but they do it in different ways, and each is critical to your success.

These kinds of software automate and streamline your main company processes. CRM is primarily concerned with sales, marketing, and customer connections, whereas ERP is a holistic system that centralizes front- and back-office functions.

The optimal program for your company is determined by the extent of your requirements and the investment you are ready to make. Each serves a distinct role and will assist you in improving efficiency, lowering costs, and increasing profitability.

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