Boost Team Productivity with Real-Time SMS Alerts
With the Twilio integration, you can receive real-time SMS notifications for every important update within TicketGo, ensuring that your team can act immediately on new tickets, ticket assignments, and status changes. This instant access to critical information allows for faster decision-making, reducing delays and boosting overall productivity. With Twilio, you’ll never miss an important update, ensuring that your team is always one step ahead.
Enhance Customer Experience with Automated Notifications
Twilio’s automated SMS notifications keep your customers informed every step of the way. Whether it’s an update on their ticket status, a reply from your support team, or a resolution notification, customers will always know where things stand. This transparency builds trust and satisfaction, providing your customers with the timely, personalized communication they expect.
Screenshots from our system
To explore the functionality and usage of these Add-Ons, refer to the accompanying screenshots for step-by-step instructions on how to maximize their features.
Discover More Add-Ons
Unlock even more functionality with additional Add-Ons, providing enhanced networking and customization options for your TicketGo Add-Ons experience.
Auto Reply
Customers often feel uncertain when they don’t receive an immediate response after submitting a query. The Auto Reply module addresses this concern by instantly sending a predefined message, confirming that the support team has received the request.
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Mark As Important
The Mark as Important feature in TicketGo helps you easily prioritize conversations that matter the most. With just one click, you can ensure critical tickets stand out, allowing you to focus on urgent issues without getting lost in the noise. This functionality is perfect for businesses that need to handle high-priority inquiries efficiently.
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Ticket Kanban
The Ticket Kanban add-on helps support teams work faster and more efficiently. By giving a clear view of ticket priorities and allowing quick updates, it ensures that urgent issues are handled first.
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Bulk SMS
The Bulk SMS module in TicketGo helps businesses send quick updates to customers. Whether it’s ticket confirmations, status updates, or important announcements, automated SMS ensures that messages are sent on time. This reduces the need for manual follow-ups and keeps customers informed effortlessly.
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