Name: Plivo - TicketGo Add-On - WorkDo.io
Brand: TicketGo Add-Ons
Price: 29.00 USD
Availability: InStock

The Plivo integration within TicketGo allows businesses to receive and send SMS notifications for crucial ticket events, ensuring real-time updates across agents, admins, and customers. By leveraging Plivo’s messaging API, you can keep everyone in the loop, whether it's notifying agents about incoming tickets or informing customers about ticket status changes. The integration enhances customer service efficiency by automating notifications and improving communication flow without needing additional tools.

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Setting Up Plivo Notifications in TicketGo

Integrating Plivo into TicketGo involves configuring the system to send SMS alerts based on ticket events. Users must input their Plivo API credentials in TicketGo and define specific triggers for SMS notifications. Once set up, TicketGo will automatically send alerts to agents, customers, and admins based on the configured events. This ensures that no important updates are missed, and the communication remains clear and effective.

Optimizing Plivo Notifications for Efficiency

For maximum effectiveness, businesses should tailor their notification settings based on user roles and ticket priorities. For example, setting separate notification groups for agents, admins, and customers ensures each party only receives the most relevant updates. Customizing which events trigger notifications—such as prioritizing urgent tickets—can further improve workflow and reduce unnecessary distractions.

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To explore the functionality and usage of these Add-Ons, refer to the accompanying screenshots for step-by-step instructions on how to maximize their features.

Additionals

Discover More Add-Ons

Unlock even more functionality with additional add-ons, providing enhanced networking and customization options for your TicketGo Add-Ons experience.

RocketChat

The Rocket.Chat integration in TicketGo provides real-time notifications for key ticketing events, ensuring your team stays informed and responsive. With this integration, TicketGo users can receive immediate updates within RocketChat channels about important ticket activities. This keeps all relevant stakeholders informed without having to leave the chat platform, making it easier to handle customer support and streamline communication.

WhatsApp Chatbot & Chat

The WhatsApp Chatbot Addon in TicketGo enables customers to create support tickets effortlessly through WhatsApp. Instead of navigating through a website or app, users can simply send a message detailing their issue, and the chatbot will capture the necessary information to generate a ticket. This eliminates long wait times and ensures that queries are logged into the system instantly, allowing for a quick and efficient resolution process.

Discord

Discord is a widely used communication platform that enables real-time messaging, voice calls, and community engagement. Integrating Discord with TicketGo allows businesses and support teams to receive ticket notifications directly within their Discord servers. This seamless connection ensures that teams stay updated without constantly checking the TicketGo dashboard.

Ratings

The Ratings Module in TicketGo makes it easy to gather valuable customer feedback. Once enabled, you can send automated rating requests to your customers, allowing you to collect insights at critical moments during the ticket process.

WorkDo.io is a versatile SaaS and ERP Solution provider designed to help businesses streamline their operations and improve efficiency. It offers a wide range of powerful tools and modules, including project management, HRM, accounting, CRM, inventory, and workflow automation. Tailored for startups, SMEs, and growing enterprises, WorkDo.io provides customizable dashboards and an intuitive interface to manage daily business activities with ease. Its all-in-one platform allows teams to collaborate, monitor performance, and automate repetitive tasks—eliminating the need for multiple disconnected tools. With regular updates, a strong support system, and user-friendly design, WorkDo.io empowers businesses to centralize their operations, enhance productivity, and make data-driven decisions. Whether you're managing teams, finances, or customer relations, WorkDo.io offers a reliable and scalable ERP solution suited for modern business needs.

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Contact Us for Support :

You will get immediate support from our support desk. Please visit here https://support.workdo.io/

Item support includes:

Answer pre-sale questions or query
Answering technical questions about item's features
Assistance with reported bugs and issues
Help with included 3rd party assets
Free Installation services in some cases

However, item support does not include:

Customization services

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Plivo – TicketGo Add-On