Inform Customers About Off-Hours
If a customer tries to create a ticket outside of your working hours, they will see a message on the frontend. You can customize this message by entering a reason in the provided box. This way, customers are informed about why support is unavailable at that time, reducing confusion and unnecessary waiting.In case of a scheduled day off, the system automatically displays the same message to customers when they attempt to create a ticket. This ensures that your customers know in advance that your support team is not available, making communication smoother and more transparent.
Flexible Ticket Submission Settings
The module includes a toggle button that gives businesses control over ticket creation outside office hours. If the button is enabled, customers can still create support tickets at any time, even on days off or outside working hours, while the notice remains visible. This allows businesses to receive tickets in advance and respond once they are back online.
Screenshots from our system
To explore the functionality and usage of these Add-Ons, refer to the accompanying screenshots for step-by-step instructions on how to maximize their features.
Discover More Add-Ons
Unlock even more functionality with additional Add-Ons, providing enhanced networking and customization options for your TicketGo Add-Ons experience.
Discord
Discord is a widely used communication platform that enables real-time messaging, voice calls, and community engagement. Integrating Discord with TicketGo allows businesses and support teams to receive ticket notifications directly within their Discord servers. This seamless connection ensures that teams stay updated without constantly checking the TicketGo dashboard.
Mail2Ticket
Mail2Ticket makes customer support easier by turning incoming emails into organized support tickets.
Make
Make transforms TicketGo into a dynamic, automated support system, eliminating repetitive tasks and streamlining workflows. Whether it’s user creation, ticket creation, user updates, user deletes, or ticket deletes, Make connects TicketGo to your favorite apps, reducing manual work and increasing efficiency. No coding is required just seamless automation that keeps your team focused on what truly matters: delivering exceptional support.
Plivo
The Plivo integration within TicketGo allows businesses to receive and send SMS notifications for crucial ticket events, ensuring real-time updates across agents, admins, and customers. By leveraging Plivo’s messaging API, you can keep everyone in the loop, whether it's notifying agents about incoming tickets or informing customers about ticket status changes. The integration enhances customer service efficiency by automating notifications and improving communication flow without needing additional tools.
The extensions supported accurate record-keeping and improved internal coordination
Wide feature coverage across modules
Bugs quickly patched