Quick Access Anytime
Once a chat is saved, it remains easily accessible for future reference. This means you don’t have to waste time searching for past conversations—just go to your saved chats and find the information you need instantly. Whether you’re looking for a specific customer query or a key decision made during a conversation, SaveChat helps you retrieve it quickly. This not only saves time but also improves efficiency by keeping all important messages in one place.
Smooth Team Collaboration
SaveChat also benefits teamwork by allowing multiple team members to access saved conversations. If a team member needs context on a customer interaction, they can simply check the bookmarked chats instead of asking for updates. This reduces miscommunication and makes collaboration smoother, as everyone has access to the same important information. It also ensures continuity in customer support, even if different agents handle the same ticket at different times.
Screenshots from our system
To explore the functionality and usage of these Add-Ons, refer to the accompanying screenshots for step-by-step instructions on how to maximize their features.
Discover More Add-Ons
Unlock even more functionality with additional Add-Ons, providing enhanced networking and customization options for your TicketGo Add-Ons experience.
Plivo
The Plivo integration within TicketGo allows businesses to receive and send SMS notifications for crucial ticket events, ensuring real-time updates across agents, admins, and customers. By leveraging Plivo’s messaging API, you can keep everyone in the loop, whether it's notifying agents about incoming tickets or informing customers about ticket status changes. The integration enhances customer service efficiency by automating notifications and improving communication flow without needing additional tools.
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Save Chat
The SaveChat module in TicketGo allows you to highlight and save important conversations as bookmarks. Instead of scrolling through endless chat histories, you can simply mark key messages and access them instantly when needed. This feature helps you keep track of crucial discussions without the risk of losing important information. Whether it's a customer request, an internal discussion, or a follow-up message, bookmarking ensures that essential chats are always within reach.
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SMS
The SMS Notification Integration in TicketGo provides businesses with a reliable way to notify users about important ticket updates through SMS. This integration ensures that customers receive real-time notifications, even when they do not have access to email or other communication platforms. With the widespread use of mobile phones, SMS serves as a highly effective channel to keep customers informed about their ticket status, reducing the chances of missed updates and improving customer satisfaction.
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WhatsApp Chatbot & Chat
The WhatsApp Chatbot Addon in TicketGo enables customers to create support tickets effortlessly through WhatsApp. Instead of navigating through a website or app, users can simply send a message detailing their issue, and the chatbot will capture the necessary information to generate a ticket. This eliminates long wait times and ensures that queries are logged into the system instantly, allowing for a quick and efficient resolution process.
View More1 review for Save Chat – TicketGo Add-On
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