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Support Ticket – Dash SaaS Add-On

(12 Reviews) (171 Sales)
  • Pre-Required : WorkDo Dash SaaS
  • Free 6 Months of Support
  • Free Lifetime Updates
  • 100% Money Back Guarantee
  • Last Update:

    14 May 2025

  • Published:

    25 May 2023

$39
STRONG BRAND

Ticket Submission System

Users can submit tickets by entering their name, email, subject, and account type. Each ticket is assigned a unique ID, and users can describe their issue in detail and upload attachments for better clarity.

  • Create a ticket using a capable link from the dashboard
  • Automatically generates a unique ID for every new ticket
  • Allows users to write a subject and full description of their issue
  • Supports uploading attachments like documents or images
  • Assigns a status (e.g., open, closed) to track resolution progress
Support Ticket
Support Ticket

Interactive Ticket Replies

Users and staff can communicate through threaded replies under each ticket. Each reply includes a message, sender info, and optional attachments, maintaining a full conversation history.

  • Links each reply to its corresponding ticket for context
  • Accepts attachments with each reply to support detailed communication
  • Tracks whether the message was sent by the user or support staff
  • Enhances clarity and transparency in customer support exchanges
  • Users can submit ticket replies directly from the front side

Category-Based Management

Support tickets can be grouped using colored categories. This improves organization, allowing support teams to filter, prioritize, and route tickets based on the type of issue reported.

  • Create predefined categories to classify ticket types
  • Assign color tags to distinguish categories visually
  • Link incoming tickets to the appropriate category automatically
  • Helps teams prioritize and handle tickets based on type
Support Ticket
Support Ticket

Dynamic Form Builder

Easily create and manage dynamic fields for ticket forms. Fields can be reordered, customized, and set as required. This allows for fully customizable ticket submission forms suited to different business needs.

  • Add custom fields to the ticket form using different input types like text
  • Adjust field width for better form layout and visual flow
  • Enable or disable fields without deleting them permanently
  • Mark fields as required to ensure critical data is captured

FAQ Management

FAQ stands for "Frequently Asked Questions." It is a list of common questions and their corresponding answers that are anticipated to be asked by users, customers, or visitors about a particular topic, product, service, or organization.

  • Create frequently asked questions with descriptive titles
  • Update or manage FAQ content as business needs change
  • Reduce recurring queries by providing self-help options
  • Maintain a centralized list of common issues and solutions
Support Ticket
From our system

Screenshots from our system

To explore the functionality and usage of these Add-Ons, refer to the accompanying screenshots for step-by-step instructions on how to maximize their features.

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Internal Knowledge (KB)

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OneNote

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12 reviews for Support Ticket – Dash SaaS Add-On

4.7
Based on 12 reviews
5 star
75
75%
4 star
25
25%
3 star
0%
2 star
0%
1 star
0%
1-12 of 12 reviews
  1. for code quality
    by loyox35180

    The code quality is excellent

  2. for design quality
    by Mash82cris

    Very good customer support

  3. for customer support
    by Sofia Hernández

    The UI design is aesthetically pleasing and modern

  4. for flexibility
    by Anonymous
  5. for customer support
    by Dac style4

    the Team deserve 5 Star for following reason; 1- Customer Support2- Feature Availability3- Design Quality 4- Documentation Quality

  6. for customer support
    by exotech

    Fantastic code and beautiful design

  7. for feature availability
    by ehwor002

    I really like the feature

  8. for feature availability
    by Anonymous

    Very good system

  9. for design quality
    by marnus46
  10. for design quality
    by royaldeveloper

    Very Satisfied with the All Addon

  11. for code quality
    by faue83480

    The Support Ticket SaaS Add-on enhances customer support by organizing and automating ticket workflows. Its intuitive interface makes it easy for teams to track and resolve issues quickly, improving overall customer satisfaction.

  12. for feature availability
    by mussa.b008
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Contact Us for Support :

Item support includes:

  • Answer pre-sale questions or query
  • Answering technical questions about item's features
  • Assistance with reported bugs and issues
  • Help with included 3rd party assets
  • Free Installation services in some cases

However, item support does not include:

  • Customization services