Businesses Where Appointments Are Commonly Necessary Include
- Service History Tracking
- Service Contracts Management
- SLA (Service Level Agreement) Policies
- Customer Feedback Collection
- Repair and Maintenance Scheduling
- Manage Pending Requests
Explore How This Module Benefits Various Business Types
Request Management
Streamline and prioritize incoming customer service requests for faster resolutions.
Technician Dispatching
Assign tasks based on technician availability, skillset, and proximity to the service location.
Service Quality Monitoring
Track service progress in real-time, ensuring timely and accurate service delivery.
Service Tracking
Monitor the progress of repairs and maintenance jobs with live updates for both customers and service managers.
Parts Management
Keep track of parts used in repairs and ensure inventory is always updated.
Automated Invoicing
Generate bills automatically from completed services, ensuring accuracy and quick payment processing.
Request Tracking
Efficiently handle and resolve customer service requests, ensuring all issues are logged and tracked.
Technician Coordination
Assign the right technicians to handle customer concerns based on expertise and location.
Service Timeliness
Ensure requests are resolved within the set response and resolution times, meeting SLA agreements.
Location Management
Track and manage service requests across various locations, ensuring consistency and efficiency.
Service Coordination
Coordinate service requests, technician schedules, and inventory management for all locations.
Real-Time Updates
Provide live updates on service progress to keep customers informed at all times.
Device Repair Management
Handle repair requests for mobile devices, assigning technicians based on the complexity of the task.
Warranty Tracking
Manage and monitor warranty claims to ensure services are provided according to warranty terms.
Promotions and Discounts
Offer promotional discounts for mobile services, enhancing customer retention and satisfaction.
Mobile Service Management Integration
Elevate Your Customer Service Experience
Efficient Customer Request Management:
Gone are the days of scattered customer requests. With Mobile Service Management Integration, businesses can centralize and streamline the management of customer service requests. From logging requests to prioritizing them for resolution, this integration ensures prompt and efficient service delivery.
Seamless Technician Assignment
Assigning technicians to service requests becomes a breeze with Mobile Service Management Integration. Service managers can easily match technicians with tasks based on skillset, availability, and proximity to customer locations. This ensures timely response and resolution of customer issues, enhancing overall service quality.
Service Live Tracking:
Enhance your mobile service management with our cutting-edge Live Tracking feature. Monitor every step of the service process in real time, from request acceptance to parts integration and testing. Streamline your operations, improve efficiency, and keep clients informed with transparent, live updates. Elevate your service experience with our comprehensive tracking solution.
Invoice Creation
Our Mobile Service Management module now supports streamlined invoice creation for mobile service requests. Generate accurate invoices effortlessly, ensuring a smooth billing experience. Simplify your operations and enhance efficiency with this powerful feature.
Service History
Access comprehensive service history records to track previous service requests, technician assignments, and completed work. This feature allows for better management of recurring issues and offers valuable insights for future service planning.
Service Contracts
Easily manage service contracts with customers, including terms, renewal dates, and contract-specific details. This integration ensures that all service agreements are tracked, helping businesses maintain strong client relationships and timely renewals.
SLA Policies
Define and monitor SLA (Service Level Agreement) policies to ensure timely resolution of service requests. The SLA Policies feature allows you to set and track performance standards, helping to maintain service quality and client satisfaction.
Screenshots from our system
To explore the functionality and usage of these add-ons, refer to the accompanying screenshots for step-by-step instructions on how to maximize their features.
Discover More Add-Ons
Unlock even more functionality with additional add-ons, providing enhanced networking and customization options for your Dash SaaS experience.
Sign-In With Outlook
Streamline user access with the Sign in with Outlook module for Dash SaaS. This feature enables users to log in quickly using their existing Outlook credentials, eliminating the need for new accounts and extra passwords.
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Xendit
In the ever-evolving landscape of e-commerce and digital business, having a reliable and efficient payment gateway is paramount. Xendit, a leading fintech company, has emerged as a game-changer in this domain. With a wide range of payment solutions and a commitment to simplifying online transactions, Xendit has become the go-to choice for businesses and consumers alike.
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Pharmacy Management
Experience the convenience and efficiency of pharmacy management with Dash SaaS. From inventory management to billing and system setup, our comprehensive module has everything you need to streamline your pharmacy operations and provide exceptional service to your customers.
View More3 reviews for Mobile Service Management – Dash SaaS Add-on
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Contact Us for Support :
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You will get immediate support from our support desk. Please visit here https://support.workdo.io/
Item support includes:
- Answer pre sale questions or query
- Answering technical questions about item's features
- Assistance with reported bugs and issues
- Help with included 3rd party assets
- Free Installation services in some cases
However, item support does not include:
- Customization services
Check Documents & Tutorials
The support team is not only fast but also highly knowledgeable, providing clear and concise solutions every time we need assistance.
Managing mobile technicians has never been easier. The system helps assign tasks, track progress, and monitor customer satisfaction in real-time.
This add-on has revolutionized how we manage mobile service requests. It’s user-friendly and helps us stay on top of every job seamlessly.