Return & Refund Guide – eCommerceGo SaaS

Learn how to manage return and refund requests in eCommerceGo SaaS easily.

Managing Order Refunds – Admin Side :

What is it ?

Refunding orders is important in e-commerce. With eCommerceGo SaaS, there’s a module on the admin side that helps manage refunds easily.

Order Refund Request Column :

When you go to the Order Refund module, you see refund requests.
Order ID : This tells you which order needs a refund.
Refund Request Date : It shows when the customer asked for a refund.
Refund Request Status : This tells if the refund is “Approved,” “Processing,” or “Cancelled.”

Order Refund Module Settings :

You can set things up the way you want in the settings. There are three options :

Manage Stock :

Enable : Items that are refunded go back to your stock for resale.
Disable : Refunded items don’t go back to your stock.

Attachment:

Enable : Customers can send extra information with their refund request.
Disable: Customers can’t attach files to their request.

Shipping Amount Deduction :

Enable : The cost of shipping is taken out of the refund.
Disable : The refund doesn’t consider the shipping cost.

The process from the Customer’s Side – Frontend :

Step 1 : Make Sure the Order is Delivered :

Before asking for a refund, make sure the order status says “Delivered.” That means you got the product.

Step 2 : Find the Refund Button :

In the “View Order History” section, look for your order.
You’ll see a “Refund” button if the order is “Delivered.”

Step 3 : Initiate the Refund :

Click the “Refund” button to start the process.
Provide the required info, like the reason for the refund, describe the problem, and add any extra info.
Click to submit the refund request.

The system records your request, and you don’t get a confirmation message. You can trust that the admin team will take care of it. The process is straightforward, and the “Refund” button only appears for delivered orders, so you can’t ask for a refund for something you haven’t received yet.