Abandon Cart Explanation in eCommerceGo SaaS

Introduction

Abandon Cart is a customer engagement tool available in our Marketing Module. This feature allows you to send targeted and personalized emails to your customers based on the products they have added to their Carts. Here’s a step-by-step breakdown of how it works and why it’s beneficial:

How does Abandon Cart work?

So, basically, with the help of this setting, you can easily send emails and messages regarding Carts to your customers. For example, if your customer has added a product to the Cart, then this setting will send an email or a WhatsApp message in the form of a reminder so that they can buy it. So, the following are the steps with the help of which you can easily send Emails, and Whatsapp Messages to your customers.

Step 1: First of all, login to the admin dashboard of eCommerceGo SaaS, and navigate to the Marketing module in the menu.

Step 2: Once you go to the Marketing module, you will get to see some pages over there, click on the Abandon Cart page.

Step 3: After opening that page, you will be able to see the list of customers along with their email IDs who have added the products to the Cart.

Step 4: Beside that, you will get to see 3 buttons, one is for email, the second is for WhatsApp Message, and the third button is for deleting the name of the customer if you want.

Step 5: You just have to click on the email button to send the Abandon Cart to your customers. Similarly to send a WhatsApp message click on the message button and your message will be sent.

Step 6: One thing you have to make sure of is enabling the email notification settings and WhatsApp notifications for the Abandon Cart from the settings module.

Step 7: Just go to the settings page find out the email notifications page, and enable the abandon Cart button to send the Cart notifications via email. Similarly, to send notifications via WhatsApp, find out the WhatsApp Business API settings and enable the abandon Cart button.

So, this is how you can use the Abandon Cart by following these easy steps.