Easily Organize Your Tickets
The Tags Module in TicketGo helps you keep your tickets organized by adding simple labels called tags. These tags make it easy to sort and manage tickets based on their type, priority, or department. Instead of searching through a long list of tickets, you can quickly find what you need using tags. This makes ticket management smoother and helps your team respond faster to customer requests.
Improve Team Collaboration
Tags help team members understand ticket details quickly. With properly labeled tickets, it’s easy to assign them to the right person or department. This avoids confusion, speeds up the response process, and makes sure each ticket goes to the right place. As a result, your team can work more efficiently, and customers get quicker resolutions to their issues
Provide Better Customer Support
A well-organized ticketing system means better service for your customers. When tickets are sorted using tags, urgent matters can be handled faster, and common issues can be addressed more efficiently. Customers will receive timely responses, and support teams can ensure every request is handled properly. This leads to higher customer satisfaction and a more professional support experience.
Screenshots from our system
To explore the functionality and usage of these Add-Ons, refer to the accompanying screenshots for step-by-step instructions on how to maximize their features.
Discover More Add-Ons
Unlock even more functionality with additional add-ons, providing enhanced networking and customization options for your TicketGo Add-Ons experience.
Auto Reply
Customers often feel uncertain when they don’t receive an immediate response after submitting a query. The Auto Reply module addresses this concern by instantly sending a predefined message, confirming that the support team has received the request.
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Ticket Widget
The Ticket Widget Add-On provides a direct and accessible way for your website visitors to raise support tickets without navigating away from the current page.
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Facebook Chat
The Facebook Chat module on TicketGo allows businesses to handle all their customer conversations in one place without needing to switch between platforms.
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Plivo
The Plivo integration within TicketGo allows businesses to receive and send SMS notifications for crucial ticket events, ensuring real-time updates across agents, admins, and customers. By leveraging Plivo’s messaging API, you can keep everyone in the loop, whether it's notifying agents about incoming tickets or informing customers about ticket status changes. The integration enhances customer service efficiency by automating notifications and improving communication flow without needing additional tools.
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