Automatic Ticket Closure
When this feature is enabled, the ticket will be marked as "Closed" immediately after you send a reply. This removes the need to manually update the status, ensuring a faster and smoother workflow.
Saves Time and Effort
By using Send and Close, support teams can quickly handle and close tickets without extra clicks. This is especially helpful when resolving a high volume of support requests, allowing agents to focus on new issues.
Screenshots from our system
To explore the functionality and usage of these Add-Ons, refer to the accompanying screenshots for step-by-step instructions on how to maximize their features.
Discover More Add-Ons
Unlock even more functionality with additional Add-Ons, providing enhanced networking and customization options for your TicketGo Add-Ons experience.
Whatsapp (Twilio)
The WhatsApp Twilio Module in TicketGo enables businesses to send automated notifications to users, keeping them informed about their ticket status. Whether it’s a new ticket creation, an update, or a resolution message, users receive real-time alerts on WhatsApp. This automation reduces manual effort and ensures that customers stay updated without needing to check the platform frequently.
Instagram Chat
Customers often feel uncertain when they don’t receive an immediate response after submitting a query. The Auto Reply module addresses this concern by instantly sending a predefined message, confirming that the support team has received the request.
Mail2Ticket
Mail2Ticket makes customer support easier by turning incoming emails into organized support tickets.
Seamless compatibility between multiple add-ons
The stability of the modules created a reliable work environment for our staff
Code is bug free
Fantastic support experience! They responded within minutes and resolved my integration issue the same day. Highly recommend this team