Flexible Rating Options
The Ratings Module offers a range of customizable rating options, including New Ticket, In Progress, On Hold, Closed, and Resolved. You can choose the stage at which you want to gather customer feedback, allowing you to focus on specific areas of the ticket lifecycle that matter most to you. Whether it's right after a ticket is created or after it’s resolved, you can collect the most relevant feedback.
Capture Timely Insights
By selecting the appropriate rating stage, you can capture customer feedback exactly when it's most valuable. For example, you may send a rating request after a new ticket is created to gauge initial customer impressions, or after a ticket is marked as resolved to assess satisfaction with the resolution. This helps you stay on top of your service quality and customer satisfaction in real time.
Enhance Customer Satisfaction
The feedback you receive through the Ratings Module can provide key insights into customer satisfaction, allowing you to make informed improvements to your processes. By understanding how customers feel at various stages, you can identify pain points and enhance your ticket management system. This leads to better service, happier customers, and improved customer retention.
Screenshots from our system
To explore the functionality and usage of these Add-Ons, refer to the accompanying screenshots for step-by-step instructions on how to maximize their features.
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Unlock even more functionality with additional Add-Ons, providing enhanced networking and customization options for your TicketGo Add-Ons experience.
Discord
Discord is a widely used communication platform that enables real-time messaging, voice calls, and community engagement. Integrating Discord with TicketGo allows businesses and support teams to receive ticket notifications directly within their Discord servers. This seamless connection ensures that teams stay updated without constantly checking the TicketGo dashboard.
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Sinch SMS
The Sinch SMS Module in TicketGo ensures that you stay updated with real-time notifications for important events. Whether it’s a new user registration, a customer inquiry, or a ticket resolution, this module keeps you informed through instant SMS alerts. By integrating Sinch with TicketGo, businesses can manage their communication efficiently, ensuring that no critical update goes unnoticed.
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Bulk SMS
The Bulk SMS module in TicketGo helps businesses send quick updates to customers. Whether it’s ticket confirmations, status updates, or important announcements, automated SMS ensures that messages are sent on time. This reduces the need for manual follow-ups and keeps customers informed effortlessly.
View More3 reviews for Ratings – TicketGo Add-On
| 5 star | 66% | |
| 4 star | 33% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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You will get immediate support from our support desk. Please visit here https://support.workdo.io/
Item support includes:
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- Assistance with reported bugs and issues
- Help with included 3rd party assets
- Free Installation services in some cases
However, item support does not include:
- Customization services
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Actionable insights from ratings help refine ticket handling, elevate service standards, and improve customer satisfaction and retention .