Configuring MSG91 Notifications
To set up MSG91 notifications in TicketGo, users need to configure the integration by providing their MSG91 API credentials and linking them with TicketGo. Once the credentials are linked, businesses can define which ticket events should trigger SMS notifications. The configuration allows businesses to send SMS alerts for a variety of ticket updates, ensuring that agents, customers, and admins stay informed. Setting up the system is simple and ensures that no important ticket updates are missed.
Best Practices for Managing MSG91 Notifications
To make the most out of MSG91 notifications, it’s important to configure them based on your team’s roles and priorities. Setting up dedicated notification groups for different user types (agents, customers, admins) will ensure that everyone receives only the updates relevant to their responsibilities. Additionally, consider prioritizing urgent tickets or time-sensitive updates to ensure that the most critical notifications are seen promptly. By customizing notification settings, businesses can reduce distractions and ensure efficient ticket management.
Screenshots from our system
To explore the functionality and usage of these Add-Ons, refer to the accompanying screenshots for step-by-step instructions on how to maximize their features.
Discover More Add-Ons
Unlock even more functionality with additional Add-Ons, providing enhanced networking and customization options for your TicketGo Add-Ons experience.
Mail2Ticket
Mail2Ticket makes customer support easier by turning incoming emails into organized support tickets.
SMS
The SMS Notification Integration in TicketGo provides businesses with a reliable way to notify users about important ticket updates through SMS. This integration ensures that customers receive real-time notifications, even when they do not have access to email or other communication platforms. With the widespread use of mobile phones, SMS serves as a highly effective channel to keep customers informed about their ticket status, reducing the chances of missed updates and improving customer satisfaction.
Out Of Office
The Out of Office module in TicketGo allows agents to update their availability with a simple toggle. If an agent is unavailable, they can disable the Out of Office button, making it clear to both customers and admins that they are not currently active. This helps in ensuring a smooth ticket assignment process.
The quick response time and stable performance make everyday usage hassle-free