Centralized Helpdesk to HubSpot Ticket Automation
Easily connect your system with HubSpot using this powerful Add-On. It automatically syncs tickets in real time, keeps your system up to date, and helps teams manage customer issues more efficiently—all without leaving your workflow. With user tracking, workspace organization, and seamless integration, it’s built to boost productivity and maintain complete ticket visibility across platforms.
Automatic Ticket Synchronization
The Add-On ensures every support ticket created or updated within your system is automatically synchronized with HubSpot. This real-time sync eliminates the need for manual data transfers or repeated entry. It enhances accuracy, saves valuable time, and keeps your CRM consistently up to date. Your support team can focus on resolving issues while the integration handles data flow silently in the background.
Ticket Management
Support tickets are neatly categorized under individual workspaces, allowing teams to manage their operations independently. Each department or client team accesses only the tickets relevant to them, which enhances data privacy and minimizes confusion. This structure supports scalability and is ideal for businesses with multiple teams or clients. It leads to better organization, smoother workflows, and faster issue resolution.
HubSpot Ticket Mapping
Every support ticket is linked to a unique HubSpot ticket ID, ensuring seamless communication between your internal system and HubSpot CRM. This one-to-one mapping allows for easy tracking, updating, and referencing of tickets across both platforms. Whether changes are made locally or in HubSpot, the integration keeps everything in sync. It eliminates confusion and helps teams maintain a unified support record.
User-Based Activity Tracking
The system records the identity of the user who creates or synchronizes each ticket, allowing for complete transparency in support operations. Managers can easily track who handled which tickets, promoting accountability and performance monitoring. This also aids in auditing and resolving internal disputes regarding support actions. It's a key feature for maintaining control in multi-user environments.
Screenshots from our system
To explore the functionality and usage of these Add-Ons, refer to the accompanying screenshots for step-by-step instructions on how to maximize their features.
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You will get immediate support from our support desk. Please visit here https://support.workdo.io/
Item support includes:
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- Answering technical questions about item's features
- Assistance with reported bugs and issues
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- Free Installation services in some cases
However, item support does not include:
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Customer support was quick and very helpful