Appointment Review Integration in BookingGo SaaS

Introduction

Introducing the Appointment Review Module, a dynamic addition to the BookingGo SaaS marketplace designed to revolutionize customer engagement and satisfaction. This powerful tool empowers both businesses and customers by streamlining the feedback process, allowing customers to easily rate their appointment experiences directly from the frontend interface. With just a few clicks, customers can provide valuable insights into staff professionalism and overall satisfaction, fostering active participation and engagement. Meanwhile, admins gain comprehensive visibility into staff performance through the Manage Business Module, enabling them to make informed decisions to optimize operations and enhance customer satisfaction. Custom email templates further personalize communication, expressing gratitude for feedback and nurturing strong relationships with customers. By leveraging the Appointment Review Module, businesses can create a positive feedback loop that drives continuous improvement and fosters long-term success.

Workflow

Installation

So, the following is the installation process of the Appointment Review Module with the help of which you can easily access this add-on.

Step 1: Super Admin Access:The super admin must first add the Appointment Review Module by following a few steps.

• Log in to the Super Admin side of BookingGo using your credentials.
• Once logged in, navigate to the Add-On Manager module by clicking on it from the admin dashboard or sidebar menu.
• In the Add-On themes module, click on the “+” button to initiate the process of adding a new theme.
• After clicking the “+”, you’ll be prompted to upload the ZIP file of the particular add-on you wish to install. Drop down the ZIP file as instructed.
• Once the ZIP file is uploaded, the theme will appear on the Add-On Manager Page.
• Simply enable the module by toggling the appropriate switch or button, making it visible to end users.

Step 2: Company Login Steps:Once the Super admin enables the module, the team members will be able to use that module easily.

Step 3: How to use the Appointment Review Module.

• After purchasing the appointment review module go to the system settings of BookingGo SaaS, where you will see an option of Appointment Review.
• Over there you will see a button for rating. You can enable or disable it whenever you want whenever you want. If you enable the button the customers can easily place ratings for your appointments, and if you don’t want customers to add ratings you can disable that button.
• Below is a page for appointment review status, where you can change the status of the appointment review from the four options given.
• You can watch the appointment ratings in the appointment module of BookingGo SaaS.
• If you want to see the ratings given to a particular staff member, just go to the business module, and click on the manage business page, where you will get to see multiple options. Just click on the staff option to see the ratings given to a particular staff member.