Plivo – TicketGo Add-On Guide

Introduction

Plivo integration in TicketGo enables seamless communication by leveraging Plivo’s cloud-based messaging and voice services. This integration allows users to send automated SMS notifications, alerts, and updates directly from TicketGo, enhancing customer engagement and operational efficiency. With a straightforward setup process, users can configure Plivo with their API credentials to enable real-time messaging for ticket status updates, reminders, and other critical communications. This documentation provides a step-by-step guide to integrating Plivo with TicketGo, covering configuration, usage, troubleshooting, and best practices to ensure a smooth implementation.

Who Can Benefit from the Plivo Integration in TicketGo?

The Plivo integration module in TicketGo is beneficial for a wide range of businesses that rely on timely communication with their customers or teams. These include:

• Customer Support & Helpdesk Services – Automate ticket status updates, reminders, and resolutions to enhance customer satisfaction.
• E-commerce & Retail – Send order confirmations, delivery updates, and promotional alerts to customers.
• Healthcare & Clinics – Notify patients about appointment schedules, reminders, and follow-ups.
• Logistics & Transportation – Provide real-time tracking updates and notifications for deliveries.
• IT & Software Companies – Improve service desk efficiency by automating IT support ticket notifications.
• Event Management & Hospitality – Send event confirmations, booking details, and personalized reminders.

How to Install the Plivo Add-On?

• Follow these steps for Installation : Setup Plivo.

How to use the Plivo Add-On?

• Once you purchase the Add-On, navigate to the settings module, click on system settings, and find Plivo.
• On that page, you have to enter the Plivo Auth ID, Plivo Auth Token, and Plivo Source Number with the help of which you can send messages via Plivo.
• To generate the Credentials, you can follow this link: https://console.plivo.com/accounts/login/
• After you do this, you get a chance to choose the notifications settings.

You will be notified when:

• New user is created
• A message is sent to agent
• A message is sent to customer
• A message is sent to admin
• You reply to a customer
• You reply to admin
• You reply to agent
• The ticket is closed

So, this is how you can integrated the Plivo Module with TicketGo.