msg91 Integration in TicketGo

Introduction

The MSG91 integration in TicketGo enhances communication by enabling businesses to send automated SMS notifications for critical ticketing events. This module allows users to streamline communication with customers, agents, and admins by providing real-time updates on ticket status, responses, and resolutions. With MSG91’s reliable messaging platform, TicketGo users can ensure timely and efficient delivery of notifications, improving customer engagement and support team productivity. This documentation provides a step-by-step guide to setting up the MSG91 module, configuring notification triggers, and leveraging best practices for optimal performance.

Suitable Businesses for this Module

The MSG91 module in TicketGo can benefit a variety of businesses and organizations that rely on timely and effective communication. These include:

• Education & E-Learning Platforms – Send exam schedules, class reminders, and student queries to keep learners and educators engaged.
• Real Estate Agencies – Notify clients about new property listings, appointment confirmations, and follow-up messages.
• Financial Services & Banks – Provide customers with transaction alerts, account updates, and loan application statuses.
• Travel & Tourism – Send booking confirmations, travel itineraries, and updates on flight or tour schedules to travelers.
• Subscription Services – Alert users about subscription renewals, promotions, or changes to their account status.
• IT Support Services – Send notifications regarding IT tickets, status updates, and resolutions to both clients and internal teams.
• Non-Profit Organizations – Notify donors about fundraising events, campaign progress, or acknowledgment of their contributions.
• Event Organizers & Hospitality Services – Keep customers informed about event updates, bookings, or queries via automated SMS notifications.

How to Install the MSG91 Add-on?

• Follow these steps for Installation : Setup MSG91

How to use the MSG91 Add-on?

• Once you purchase the Add-on, navigate to the settings module, click on system settings, and find MSG91.
• On that page, you have to enter the MSG91 Auth ID, and MSG91 Sender ID with the help of which you can send messages via MSG91.
• To generate the Credentials, you can follow this link: https://msg91.com/help/api/where-can-i-find-my-authentication-ke
• After you do this, you get a chance to choose the notifications settings.

You will be notified when:

• New user is created
• A message is sent to agent
• A message is sent to customer
• A message is sent to admin
• You reply to a customer
• You reply to admin
• You reply to agent
• The ticket is closed

So, this is how you can integrated the MSG91 Module with TicketGo.