Flexible Rating Options
The Ratings Module offers a range of customizable rating options, including New Ticket, In Progress, On Hold, Closed, and Resolved. You can choose the stage at which you want to gather customer feedback, allowing you to focus on specific areas of the ticket lifecycle that matter most to you. Whether it's right after a ticket is created or after it’s resolved, you can collect the most relevant feedback.
Capture Timely Insights
By selecting the appropriate rating stage, you can capture customer feedback exactly when it's most valuable. For example, you may send a rating request after a new ticket is created to gauge initial customer impressions, or after a ticket is marked as resolved to assess satisfaction with the resolution. This helps you stay on top of your service quality and customer satisfaction in real time.
Enhance Customer Satisfaction
The feedback you receive through the Ratings Module can provide key insights into customer satisfaction, allowing you to make informed improvements to your processes. By understanding how customers feel at various stages, you can identify pain points and enhance your ticket management system. This leads to better service, happier customers, and improved customer retention.
Screenshots from our system
To explore the functionality and usage of these Add-Ons, refer to the accompanying screenshots for step-by-step instructions on how to maximize their features.
Discover More Add-Ons
Unlock even more functionality with additional Add-Ons, providing enhanced networking and customization options for your TicketGo Add-Ons experience.
Ticket Number
Beyond functionality, the Ticket Number module offers an opportunity to enhance your brand identity. You can tailor the ticket numbering system to align with your business's style or terminology, further professionalizing the support experience.
Facebook Chat
The Facebook Chat module on TicketGo allows businesses to handle all their customer conversations in one place without needing to switch between platforms.
Auto Reply
Customers often feel uncertain when they don’t receive an immediate response after submitting a query. The Auto Reply module addresses this concern by instantly sending a predefined message, confirming that the support team has received the request.
Easy-to-follow documentation accelerates deployment setup
The structured categories kept our workflow clean and easy to manage
Clean design layout
Actionable insights from ratings help refine ticket handling, elevate service standards, and improve customer satisfaction and retention .