Manage Support Tickets Easily with Ticket Kanban
The Ticket Kanban add-on for TicketGo helps you organize your support tickets in a simple and clear way. Instead of scrolling through long lists, you can see your tickets in a Kanban board based on their priority. This makes it easier to track and manage tickets without confusion.
Set Your Own Ticket Priorities
With the setup page, you can add new priority levels according to your needs. Whether you want to categorize tickets as High, Medium, or Low, you have the flexibility to create and customize priorities. This helps your team focus on the most important tickets first.
Drag and Drop Tickets Easily
Managing tickets is simple with the drag-and-drop feature. You can move tickets between different priority levels just by dragging them on the Kanban page. As soon as you move a ticket, its priority is automatically updated in the main Tickets page too.
Automatic Sync Between Kanban and Tickets Page
Any changes you make in the Ticket Kanban add-on are automatically updated on the Tickets page, and vice versa. If you create a new ticket on the Tickets page, it will also appear on the Kanban board under the correct priority. This keeps everything updated without extra effort.
Screenshots from our system
To explore the functionality and usage of these Add-Ons, refer to the accompanying screenshots for step-by-step instructions on how to maximize their features.
Discover More Add-Ons
Unlock even more functionality with additional Add-Ons, providing enhanced networking and customization options for your TicketGo Add-Ons experience.
RocketChat
The Rocket.Chat integration in TicketGo provides real-time notifications for key ticketing events, ensuring your team stays informed and responsive. With this integration, TicketGo users can receive immediate updates within RocketChat channels about important ticket activities. This keeps all relevant stakeholders informed without having to leave the chat platform, making it easier to handle customer support and streamline communication.
Pabbly Connect
Pabbly Connect is a versatile automation platform seamlessly integrating 1000+ apps, from Google Sheets to Shopify. With its user-friendly interface, creating automated workflows becomes effortless. Boosting efficiency, Pabbly Connect enables scheduled workflows, advanced paths, and automated data extraction from emails. Imagine the potential for streamlined processes and real-time data synchronization, all achieved with this powerful, no-code automation solution.
Send & Close
The Send and Close module in TicketGo allows you to close a ticket automatically when you send a reply. This means that as soon as your response is sent, the ticket status changes to "Closed" without needing any extra steps.
Customer Login
The TicketGo customer login module provides users with a seamless and secure way to access their accounts. With just an email and password, customers can log in and manage their support tickets effortlessly.
The solution has brought more control and visibility into our internal processes
The smooth transitions between sections make the entire workflow feel natural and intuitive
Support responds instantly
Clean and well-structured, making setup and updates smooth.
Features give us confidence