Prevent Ticket Assignments to Unavailable Agents
When an agent marks themselves as out of office, admins and customers will see this status while creating a ticket. This prevents tickets from being assigned to unavailable agents, reducing delays in customer support. It ensures that all tickets are directed to active agents who can respond promptly.
Enhance Customer Experience with Faster Responses
With the Out of Office module, customers don’t have to wait for unavailable agents. Their tickets are always assigned to active agents, leading to faster response times and a better customer experience. Keeping communication clear and transparent helps in building trust and satisfaction.
Screenshots from our system
To explore the functionality and usage of these Add-Ons, refer to the accompanying screenshots for step-by-step instructions on how to maximize their features.
Discover More Add-Ons
Unlock even more functionality with additional Add-Ons, providing enhanced networking and customization options for your TicketGo Add-Ons experience.
Out Of Office
The Out of Office module in TicketGo allows agents to update their availability with a simple toggle. If an agent is unavailable, they can disable the Out of Office button, making it clear to both customers and admins that they are not currently active. This helps in ensuring a smooth ticket assignment process.
Tags
Adding and managing tags is simple. Agents can create, edit, or remove tags as needed. You can assign tags when creating a ticket or update them later if necessary. If your business process changes, you can easily modify tags to keep everything up to date. Color-coded tags make it even easier to recognize different types of tickets at a glance, improving the way you handle support requests.
Export Conversations
TicketGo’s Export Conversations feature ensures that all customer interactions are saved for future use. Whether for compliance, internal reviews, or training, having a record of past conversations helps businesses improve their customer service. Teams can revisit previous chats to understand customer concerns and refine their support strategies.
Reliable workflow management improves coordination between multiple business operations
Documentation explained even the smallest settings which helped a lot