Whatsapp API Integration
This module seamlessly integrates with Whatsapp’s API, allowing businesses to use their WhatsApp-enabled Twilio number for communication. Users can configure their Twilio credentials, such as Account SID and Auth Token, within TicketGo to establish a secure connection. Once integrated, the system ensures smooth and reliable message delivery, leveraging Twilio’s robust infrastructure for high performance.
Two-Way Communication
Unlike traditional notification systems, this module supports two-way communication, allowing users to respond to messages directly via WhatsApp. This feature enables support teams to engage with customers in real time, providing clarifications, answering queries, and ensuring a smoother resolution process. This interactive approach enhances user satisfaction and reduces response times.
Screenshots from our system
To explore the functionality and usage of these Add-Ons, refer to the accompanying screenshots for step-by-step instructions on how to maximize their features.
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Unlock even more functionality with additional add-ons, providing enhanced networking and customization options for your TicketGo Add-Ons experience.
Twilio
The Twilio integration in TicketGo revolutionizes how you communicate with your customers, making it easier than ever to stay connected through SMS. By automating ticket updates, notifications, and alerts, Twilio ensures that your team and customers are always on the same page, without the need for constant manual updates. From the moment a ticket is created to when it's resolved, Twilio keeps your communication streamlined and efficient, saving your team valuable time while enhancing the customer experience.
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Ticket Widget
The Ticket Widget Add-On provides a direct and accessible way for your website visitors to raise support tickets without navigating away from the current page.
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Whatsapp (Twilio)
The WhatsApp Twilio Module in TicketGo enables businesses to send automated notifications to users, keeping them informed about their ticket status. Whether it’s a new ticket creation, an update, or a resolution message, users receive real-time alerts on WhatsApp. This automation reduces manual effort and ensures that customers stay updated without needing to check the platform frequently.
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Office Hours
The Office Hours Module in TicketGo allows businesses to set their working hours for each day of the week. This helps customers know when your support team is available. By defining your office hours, you ensure that customers are aware of your business’s availability before they create a support ticket.
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You will get immediate support from our support desk. Please visit here https://support.workdo.io/
Item support includes:
- Answer pre-sale questions or query
- Answering technical questions about item's features
- Assistance with reported bugs and issues
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- Free Installation services in some cases
However, item support does not include:
- Customization services
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